Ford of Englewood
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Customer Reviews of Ford of Englewood
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Ford of Englewood / Honest Dealership
by Al Cuellar on 05/21/2024This is my 7th car purchase from Englewood Ford, Great doing business with Sal the Sales Manager, he understands the needs of the customers and will work with you to get what you need, price and vehicle. No sales pitch, no sales gimmicks… just straight forward positive experience. Ramon is a great salesperson; he will show you the car for your needs and features of each vehicle. Ford of Englewood has been great to me over the years and wouldn’t change the relationship with them. They always treated me great over the years and would recommend Ford of Englewood to anybody that is looking for an honest dealership.
The following reviews are more than two years old. They are not included in the overall rating.
11 sales reviews
Englewood Ford
by Al Cuellar on 08/25/2023I have been a customer of Englewood Ford for many years and have purchased 6 cars over the years. This Dealership is the best, making a purchase is very pleasant with no gimmicks, they accommodate your needs without taking advantage of… anybody, see Ramon. The sales Manager Sal is a professional giving you options on purchase or lease without any hassle, just honesty and courtesy at its best. Highly Recommend, Al CuellarAvoid this place
by Catherine on 09/09/2021Avoid this place. The day I left the dealership with a new ecosport 2021, it was one problem after another. They changed the battery, the sensor, reloaded the software for the interface screen. Went to Hackensack, another Ford dealership… they found out that when the battery was replaced the cables were left loose. They also reloaded the software for the screen. Englewood service manager refused to write on the reports the multiple problems I was experiencing with the car. He told me, i can only write what my boss tells me to write. I don't want to lose my job. He also told me during a previous visit. I don't know why the sales manager did not exchange your car. End results, after 5 visits to englewood dealership, 2 visits in hackensack (they were so courteous and they also wondered why englewood would not exchange the car), I now have to go to another dealership as the interface screen is no longer working and hackensack is backed up. Blank screen. No radio, no back camera, no charger. Englewood shame on you. The worse place to go to. The sales manager tried to intimidate me and hang up the phone on me when I asked him to exchange the car. Subsequent visits, I went to his level as it was the only way to communicate with him. A real sleazy car salesman.Never Again
by Heather on 08/27/2020I made arrangements to have my leased vehicle turned in with the sales manager. When I showed up with my son to turn in the car, I was told they will not take the car because they have no space. I explained that I had made arrangements, but… the person in question was off that day. I asked if I could leave the car in the spot outside the dealer and was told that if I left it there, they would call the police. I called my contact the next day and was told that I would hear back from him. No phone call. I emailed to follow up, no response. I found another dealer that was happy to work with me, an hour away. They told me that Ford will come pick up the car within two days, so there was absolutely no reason for this local dealer to give me such a hard time. I am disgusted by the way I was treated and will never go back. I had my car serviced there more than once and considered leasing a new Ford from them, but now I would rather walk everywhere than do business with this dealer.Great customer service,
by DTom2004 on 10/13/2018I recently purchased a 2004 Jeep Wrangler from Englewood Ford. The vehicle presented as listed on their website and had a Carfax already provided. Ramon our sales associate was honest , patient and a very pleasant person. He allowed me… ample time to inspect and test drive the vehicle. When it came time to make a deal, they were realistic in their pricing and willing to negotiate. A truly pleasant experience, as it should be.We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
GReat all around
by Schadrac on 06/29/2018Sal and his team go the distance to make sure the customer is always happy. I will be buying another car from here soon.Exceptional Service
by mariomar on 09/23/2017updated 10/02/2017Great customer service. Ramon went above and beyond to accommodate our expectations. We are more than pleased with everyone at Englewood Ford. Thank you.New car purchase
by homertee on 09/19/2017updated 10/02/2017It was a pleasure doing business at Ford of Englewood. Jim and Sal were very accommodating and we never felt pressured to purchase a new vehicle, however, we did purchase an Escape SE, which we really enjoy driving.Thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!
Best Ford Dealer Ever!!!
by Scarrasco on 06/29/2017updated 07/05/2017From start to finish the professionalism that was given by Dominic and the staff was top notch. We were in and out in 1hr 30 min with a new Ford Explorer Sport. Would def recommend this dealership to anyone looking to trade in your car or… buy one.buyer
by julioflo on 05/29/2017updated 06/07/2017Extremely professional and kept to our agreement as transaction concluded. All phone calls returned as and when promised. All issues and questions covered without any stress.It is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Escape 2017
by Akneecya on 11/05/2016I had an excellent experience at Ford of Englewood and Mr. Sal Aiello always does an excellent work on accommodating my wishes. Mr. Aiello is knowledgeable, down to earth friendly who treats his customers like family, and very nice.Wonderful salesperson and a great dealership!
by BarbaraD2129 on 08/30/2015This would be like my 10th car purchased from Ford of Englewood. Purchased from the same salesman Dominick. If I didn't like the service I wouldn't have come back to purchase so many different types of Ford vehicles. My first one being an… Aerostar, this last one is the Escape, which is my second Escape - my other was totaled in a car accident. Since I love this car, I purchased another. Domenick as usual was extremely helpful in this procedure.
About our dealership
Hi, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!
by Patty Sow on 08/26/2023