Customer Reviews of Reydel Volkswagen of Edison
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Great Customer Service
by Karla on 12/10/2018Christopher was great! He was patient with my choices and explained all my questions. Amanda was also very helpful quick and matched all my goals.Best car buying experience
by Anthony on 12/10/2018I have been leasing cars from Reydel for the past 13 years. Frank and the entire staff at Reydel are honest and professional and will give you the best deal possible. Reydel is one of the best car buying experiences I have every had, any… will continue to lease my vehicles from them. I highly recommend them.satisfied happy customer
by paul on 12/09/2018bought a 2018 golf sport wagon, amazed at what a great car it is. everyone at dealership was great. i dealt with Octavio in finance & Josh was my salesman, both were upfront & honest, i felt very comfortable through whole process. i would… defiantly recommend this dealership to anyoneNew purchase smooth transaction
by RNandedwalla on 12/09/2018The sales and finance team excellent, Neil went extra mile to make sure to get me the rate I wanted. Will work again and recommend because it worked for me.Great car buying experience!
by SCopeland on 12/08/2018I have never felt so at ease after making a purchase! The best part about Reydel Volkswagen is that they pride themselves on being great people and establishing a genuine business that makes people feel comfortable.Rydel Volkswagon/Sales rep Chris
by rob on 12/08/2018Any VW dealership you walk into will have the car you're looking for but the low pressure thoughtful service I received from my Sales Rep Chris Harper at Rydel VW in Edison nj has been unlike any I've experienced at any other dealership. In… past experiences at other dealerships I've felt like the negotiation was adversarial and me against them but with Chris and the rest of the sales staff at Rydel I felt as if they where genuinely trying to offer me the best price possible on the exact car I was looking for. In the end there should be much more to buying a car than the final price, don't get me wrong price is huge but also for me it's knowing that in the event that I need something or have a problem I have someone that is genuinely concerned about helping me and looking to maintain a strong business relationship. I found that at Rydel VW in Edison. See Chris Harper he's the man!REYDEL EQUALS AWESOMENESS
by Excellent on 12/07/2018Above & Beyond !! Is not enough for me to say for Reydel Dealership who delivered customer service above & beyond my expectations!! The process was actually relaxing! I've been leasing from dealerships for 10+ years and got tired of the… "games" other places play. Reydel VW didn't play games. They went to great extents to get not only the deal I wanted but Chris Harper actually drove to VA to get the car I wanted. They were all professional ! Sunny Sidhu is a great manager and I wish all dealerships had rapport such as his. I cannot thank them enough for allowing an easy transition for a new VW buyer such as myself =)Zain N
by Zain on 12/07/2018Neil Kotecha, his sales and finance team did a remarkable job from start to finish. Will do business again.Almost a year later, unfortunately was dissapointed
by biginfx on 08/17/2018We bought our 2018 SEL Premium Tiguan on Sep 2017 from ReydelVW. It was a great experience and worked with John. Smooth transaction, no flip flopping, 30 minutes negotiation before we agreed on a price. Almost a year later, different story.… When we bought the Tiguan, at the time we didn't know we were pregnant and in addition to that, we didn't know we were going to have twins. We welcomed them in May 2018. At that point, we thought we can make it work with the Tiguan but we have a big family and needed those extra 3 seats. Hence, I started looking to see if we can get the Atlas. ReydelVW was my choice to go back to, that was a given since they are local and was great to deal with. Previous sales person I dealt with last is no longer there anymore. I a dealt with Sunny. He responded and I told him my issue and story. He advised that I should wait a little longer to trade-in the Tiguan since I will take a hit on the negative equity, which I knew ahead of time since we didn't put money down. However, instances of needing a bigger car kept coming therefore I called him back and told him that I understand about the negative equity and I'll be comfortable to put up as much as $5-6K to cover it, if he can help me with the trade-in and the MSRP of the Atlas SEL-premium to somewhat offset that. He said he will check with his Used car manager and get back to me. Long story short, he never called or email me back. We ended up getting a great trade-in value and discount on the MSRP for the Atlas SEL-premium at Union Volkswagen in a way we were comfortable with the finances. It was unfortunate since I wanted to develop a relationship with a local dealer but I guess at the end of the day, they are all about business. Too bad since I thought they would cater to the surrounding community since they are so close to where we live. I am also an avid VW fan (currently own 3 of them) and most likely will be purchasing another vehicle in 2020. Hopefully, it will be different the 3rd time around I would still consider their service center as they are great.Not satisfied
by Mark on 07/26/2018updated 08/09/2018Purchased a vehicle from refuel Volkswagen back in 2015 and have had problems with this vehicle ever since.Have had to replace 2 front end axles , air conditioning compressor, front and back brakes and now Will have to get a transmission… now for my 2011 Nissan Rogue. I have spend over 3,000 dollars in this automobile . I am doing nothing but sinking good money into bad money. The salesman who sold me this automobile i believe was trying to just get money out of me . Never was told anything about the vehicle.I firmly believe that he was trying to get the vehicle off the lot and make a sale. I am not happy with this vehicle. If I had another car i would junk it as of today. I will not recommend any friends or family members to this dealer.Sales review Reydel Volkswagon- Edison NJ
by Angela on 05/11/2018updated 05/18/2018Today I had the most satisfying experience purchasing my 2018 Volkswagon Jetta. The entire team were knowledgeable ,kind and worked very hard to make my shopping experience a memorable one. I felt the team -Suny, Ashely, and the other… manger were genuinely happy to ensure that I was completely happy with my purchase. I will strongly refer them to anyone looking to purchase a new quality vehicle, It will be well worth it.. I give them all five stars. Thank you Reydel!Sales Manager Sunny did a very bad job listening and getting back to me
by Sahar on 05/07/2018Ready to turn in my lease for the same car. They are asking for 3k down to get the same car. Unbelievable, I might as well be purchasing this vehicle. whats the point of leasing?Wonderful Customr Experience @ Reydel!
by Lauren on 04/14/2018Ray Forziati, my client advisor, is a true champion and great at what he does! I had a great experience leasing my new Jetta SEL from Reydel VW. The negotiations were reasonable and I feel that I received a fair price and I would highly… recommend Reydel to others!Highly recommend
by Kevin on 04/10/2018Like Yogi said, what a great day for car buying let’s buy two or something like that. But seriously, the wife and I had been shopping around a few VW dealerships for a specific model Tiguan that no one seemed to have in stock. Puneet and… the team at Reydel were great to work with. No pressure tactics. No hard sell. They simply answered our questions and helped us track down the exact cars we wanted - not just what was easy for them to sell off the lot. Yes, I said cars bc we had such a good experience that I turned in my lease early and we got two. Highly recommend them.Cloud Nine!!!
by DJM on 12/16/2017updated 12/26/2017...this was the best experience I've ever had obtaining a vehicle at a dealership...Gene Shilman was very kind, calm, honest, friendly, and personable...along with the Manager, and the Finance Manager, my total experience leasing my Atlas… was just phenomenal - I still can't believe that I actually have the vehicle parked in my space as I'm typing this!!!...I'm on Cloud Nine after such a pleasant and seamless process!!...thank you Reydel and Gene !!!...perfect experience
by ann on 12/12/2017The entire team at Reydel, particularly my salesman Ray Forziati, couldn't have been better. They were completely patient with all my questions--before, during and after the sale--and went the extra mile to make sure every single detail was… taken care of. Highly, highly recommended.Great service
by Carlos_G on 11/26/2017One the best dealerships that I have been to, the customer service was on point, the place was clean, and the people were nice. In particular, Doug was a great salesman and helped me out a lot. He was easy and fun to talk to, very… cooperative, and he knew exactly what I was looking for.Best place ever to buy a VW
by Grander on 11/10/2017Excellent experience buying my vehicle in this dealer. Please contact Mr Forziati if you want to expect a dedicated sales advisor to fulfill your need and get you not only the best deal available but the car that best suits you. I will come… back to the same place for my next purchaseGreat sales people.
by AntoniaT. on 10/30/2017Niko was our sales rep and was fantastic. I would recommend him to all of our friends and family. Melissa Riley was a great closer as our financial person. She was knowledgeable, friendly, smart and fast. She made the whole process… painless and easy. A great combo. Great experience. 5 stars. I’d give more if I could.Good honest service
by Pattie on 10/14/2017After visiting many other local dealerships, we got the most help from Rydel. John Botros and Sunny both worked together to help us. Even though we had negative equity from a previous lease, they explored every option for us. If you’re… looking for an honest deal, we highly recommend these guys.Thank you Ray!
by ElaineK on 10/13/2017I cannot clearly express how wonderful all of the people at Reydel are! My salesperson Ray, was one of the most kind, and understanding people to deal with. And at the time I came in to look at a car, I was not kind or understanding.… Every other dealership experience I had been having was awful, so I came into Reydel with an awful attitude about all dealerships. Well, within a matter of 15 minutes Ray had calmly helped ease my concerns. And with in less then a half hour I had put a deposit down on my used 2014 Jetta! The entire staff that I had dealt with during my purchase behaved in a friendly and professional manner! Thank you again for giving me faith in car dealerships!!
Volkswagen Tiguan
Volkswagen Jetta
Volkswagen Taos
Volkswagen Atlas
About our dealership
For more than 60 years, Reydel Volkswagen has been giving our customers the best experience possible in both sales and service. Keeping our customers satisfied is our highest priority, which is why we remain one of the top performing Volkswagen dealers when it comes to Customer Satisfaction.
Looking for a Volkswagen Atlas Cross Sport, Atlas, Jetta, Passat, Golf GTI, Golf R, Tiguan, Arteon, ID.4 or a Taos, purchasing a car is a big decision. We are open 24/7 online via chat. At Reydel Volkswagen of Edison, New Jersey, you will not only find exceptional value in our new and quality preowned vehicles, you will also find a staff of friendly professionals standing by to help you through the process.
Whether you're looking to get a New, Preowned or Certified Volkswagen or would like to service your existing one, come see us! We are conveniently and centrally located on Route 27 in Edison, NJ. We are minutes from the New Jersey Turnpike or the Garden State Parkway.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Express Service
- Customer Lounge Area