Route 18 Chrysler Jeep Dodge Ram
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Customer Reviews of Route 18 Chrysler Jeep Dodge Ram
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The following reviews are more than two years old. They are not included in the overall rating.
73 sales reviews
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Releasing experience
by Porkchop on 12/16/2017updated 12/26/2017Mike A. was wonderful. He asked all the right questions and paid close attention to all my answers. I left satisfied and felt truly taken care of.No hassle leasing
by psarro1 on 12/02/2017I had an excellent and easy going experience for my first time at Route 18 Auto in East Brunswick. I usually dread going into dealerships knowing I will deal with pushy and overbearing sales people. There was absolutely none of that here.… My sales consultant, Darlene Keats, was friendly, extremely helpful, honest and made me and my wife feel very comfortable. She gave me suggestions and advice and was in no way pushy. She worked with me to get a great deal on my vehicle. The whole experience was pleasurable. I can see myself doing business there again. Thanks so much!!Great service
by Domgonz15 on 11/18/2017I recently purchased a Jeep Wrangler from Keith Dickinson. I was overwhelmed by how dedicated, knowledgeable, and thorough he was through out the car buying process. Great service!!Great price and fast delivery!
by BarryScott on 11/08/2017We got a great price on our new Wrangler Sport and we love our Jeep! Thanks Darkene!See Darlene
by Lb22brook on 10/01/2017Darlene made the whole buying experience painless. She found the car I wanted at the price we agreed onVery happy
by Kantosho on 09/11/2017The sale associate was very helpful and informative. He took his time showing & comparing different vehicles. He worked hard in getting us the best deal. He was very friendly and easy to talk to. We did not feel pressured or discouraged… to purchase our new Jeep. The business manager was also very pleasant, helpful and informative. She helped us get the best interest rate and was very thorough with every document we needed to sign. This is the first time we ever had such a good experience purchasing a new vehicle.Excellent Service
by LovemyJeep on 07/07/2017I can't thank Mike A and the team there enough for their extra efforts in helping me purchase my Jeep. They were all a pleasure to work with, especially Mike. I was treated with kindness and respect, my questions and concerns answered… from the minute I walked in the door. The service was excellent!Purchase of 2014 Durango on May 19th
by pcgarron on 05/21/2017I had a great experience with Bryt Gandarinho, Sales Person who helped me set up a finance package to purchase my vehicle. David Zarillo was the Finance Director who assisted with my finance. He assured I receive a great rate. Both… David and Bryt are wonderful to work with. Would definitely recommend them.excellence
by BUZZARDMAN on 04/29/2017Best experience in my life buying a car. Jeremy and staff were honest,timely and friendly.Great experience
by BillandPeggy on 04/23/2017Bryt was very professional and took her time in reviewing all options with us. She was knowledgeable, responsive, and thorough. It was a stress-free experience. Roberto was very helpful in reviewing the optional accessories in the… vehicle.Dodge Durango lease
by Hondaboy315 on 04/15/2017Jesus was out sales rep. Did an excellent job making the deal work for me. Left the next day with the vehicle due to banks closing. Would deal with again.A+++ Experience
by MattD33 on 03/11/2017Very pleased with the level of service I received at Rt. 18 Jeep. The process was smooth and everyone I worked with was courteous, knowledgable, and informative.Great Service/Sale
by Remotti on 11/29/2016updated 12/09/2016I went to many jeep dealerships to inquire about trading in my GMC Terrain for a Jeep Grand Cherokee. I left each dealership in disappointment but when I went to route 18, I soon felt that I was in great hands. The lady I worked with Dawn… Santana explored all of my options with me and went above and beyond for me. She made sure that I was able to leave with a Grand Cherokee within my price range. I was very impressed and grateful for the services Dawn provided me with.Fantastic Experience
by Mpb0488 on 08/20/2016updated 08/31/2016Manny Rodriguez was my sales person and i can 100% say this was the best car leasing experience that i ever had. He worked with me on a deal that i was happy with and from there it was smooth and painless. Very organized and quick. Finance… was a breeze and there was no pressure. Would recommend to everyone looking for a Jeep!The worst
by JuanOre560 on 08/26/2016Terrible, would never do business with them. From the moment Keith Dickinson questioned our current lease provider, asking them if we were being truthful about time left on our lease, loosing his cool when ask for different payments… options, disrespecting my wife in front of me and my children , when she got out of her chair, I knew we made a mistake choosing to go to Route 18 Auto. Mr Robert McCusker; No amount of price lowering would make us recommend you or do business with you.Painless experience
by chazverdi on 05/24/2016Outstanding dealership! My sales associate Glenn Hedges was very knowledgable and easy to talk too. He went out of his way to help us find a Van that was right for our family. You can really tell when someone loves their job.There a [non-permissible content removed]
by James88jay on 12/17/2015updated 01/07/2016Let me tell you about my experience about This place I leased a vehicle From these guys what a ripp off put me as a cosigner And they put my cosigner as the buyer Witch is Freud Got my vehicle delivered At night and came with a… scuff on one of the mirrors next moring I walk around and find a dent on the bottom witch looks like it happened from the inside then I drive it to my buddy house to show him I got condensation In both head lights witch they are telling me it's from the hids total Bs it's gapping rite by the seal by the leds then afther Sme rain had the vehicle waxed and what I found was small holes in the door tiny ones I called them and demanded my money back or a new vehicle The General manager Didn't not want to help all he wants to do is fix it who wants Bondo on there new vehicle Then he tells me all his cars have defects on them take a look at any cars in his parking lot what shame terrible customer satisfaction band-Aid Jobs stay awayGreat Service
by manuelr2 on 09/24/2015Very smooth transaction, Jon made everything easy and fast, definitely would recommend.Very welcoming
by Homerlukei on 09/04/2015The buying experience was very easy and hassle free. They were very courteous and not pushyrating review
by karenlogan on 08/18/2015This is the first time that I have ever leased an automobile and I found the experience to be quite pleasant. Debrow Kent was my sales representative and he made the experience seamless. He was able to offer a better deal that I initially… had anticipated. I came in on a Saturday afternoon and after looking over a few vehicles, I told Debrow that I had to "sleep on it", but asked if I could have his personal cell phone number in order to contact him when I had made a decision. Debrow, readily provided his contact number and I phoned him on Sunday morning to let him know that I was indeed going to lease one of the vehicles that were available. Debrow re-arranged his schedule to come in early, in order to accommodate my work schedule. I am really enjoying my new Jeep Compass and all of my family and friends have given compliments regarding the vehicle. My cousin even commented that she couldn't believe that I was able to drive off with a leased vehicle so quickly.Purchase of 2012 Jeep Wrangler
by dmann1 on 04/16/2015It was late in the day when I purchased my used 2012 Jeep Wrangler. It was rushed and my conscience told me to leave and come back at a better time, but the emotions of a new car got the best of me. I firmly believe I was taken advantage of… by this dealership and I would like to document this experience so that future car shoppers could make a determination if this dealership is a safe bet or take their business elsewhere. I have to inform the readers make sure the finance department describes every line item in the sales contract, they did not with me and when I made 8 attempts to contact them back to resolve it they would not help me. As a matter of fact two days of calling the finance department and I could not even get the finance person who wrote up the contract on the phone. When my friend finally got a manager to take his call they flat out refused to respond to the issues even with a letter of Power of attorney. Outlined below are the areas you should concern yourself with and make sure they are explained to you thoroughly, as they were not with me. 1. 198.00 optional theft transfer fee- never did find out what this is and I have repeatedly asked for my money back. 2. 398.00 documentation fee , fees should be optional and no options were ever presented to me. In fact this is just a profit maker as I am told. 3. Finance rate, I asked what the finance rate was, with excellent credit and was told 3.9 based on that conversation. Ended up being financed at 4.9% and they confirmed I had excellent credit. Total deception!! 4. online price was 21,977 and was charged 22,373 after told by the sales person the price would be reduced by 1k, but ended up paying 396 more than the listed price. again never explained how we got to that price. My biggest complaint was with the rudeness after the sale...I asked for help and had a friend who was more involved with the law and I told a manager he could speak for me. My friend was met with rudeness and contempt. They firmly told him they were done with the sale and would not pursue a solution...THIS WAS 24 HOURS AFTER THE SALE!!! Beware of this dealership no one should be shutdown like this with a day of the sale with out explanation or at least kindness to those of us who are not savvy in car purchases.
Ram 1500
Jeep Wrangler
Jeep Grand Cherokee
Dodge Durango
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