Lynnes Subaru
Customer Reviews of Lynnes Subaru
Review type:
What a great day
Avoid This Dealership - Deceptive Practices & Terrible Communication
by Mukhtar on 12/21/2024Avoid This Dealership – Deceptive Practices and Terrible Communication I purchased a 2019 Ford F-150 Lariat from Lynne Subaru of Bloomfield with a $17,000 down payment, and the experience has been a nightmare. Shortly after purchase, I… discovered severe transmission issues, including hard shifting and a blank gear display. A certified mechanic confirmed a valve body issue requiring major repairs. During the test drive, the truck was set to 4H (4-wheel drive high), which I later learned masked the defects. Once switched to 2H for daily driving, the issues became apparent. The dealership has been completely disorganized and unprofessional throughout this process. Despite being covered under a 30-day warranty, I was left without updates for over two weeks while the truck sat at Subaru instead of being sent to Ford as promised by Manager Jeff. Manager Robert later claimed he had no idea what the issue was, despite me sending detailed emails outlining the problems and what my local Ford dealership told me. The lack of communication is unacceptable. I’ve spent countless hours following up, and it’s clear that no one at this dealership is on the same page. I call and I’m told I’ll get a manager call back. I don’t get one. I email and I get no response back via email. Their poor communication, lack of accountability, and questionable practices have made this an incredibly stressful and frustrating experience. I strongly advise anyone considering buying from this dealership to think twice. It has been 18 days and I have no knowledge of where my truck is, when I’m getting it back, or what next steps look like. I am know seeking legal counsel to escalate this matter.What a great day
by mike pritchett on 05/19/2024Arrived on site and saw my car detailed and ready to go. Steven walked me through the necessary paperwork. All clear and concise. Fair price, courteous and friendly service made for a very pleasant experienceMike, we're glad to know that Steven and the team at Lynnes Subaru made your car-buying experience a pleasant one. Thanks for highlighting our clear process and friendly service!
Very Pleased
by M Chapman on 05/17/2024I went in knowing what I wanted and Jordan made it very easy for me to decide. He was able to get the car I wanted and got it from another dealer the next day. Once I picked up the car he was so patient in explaining all of the features.We're glad to know that Jordan was able to assist you in finding the perfect car and explaining all its features at Lynnes Subaru. We appreciate your feedback, happy driving!
THOROUGH AND EFFICIENT REPRESENTATIVE
by MIGUEL on 04/09/2024Jordan (sales rep) answered all of my questions and went above and beyond the call of duty in explaining the features of my new vehicle. I want to thank him for his patience and service...all the staff are friendly and are there to… accommodate the customers...thanks again.Miguel, it's great to know that Jordan and our team at Lynnes Subaru were able to provide you with the detailed information you needed. We're here for any further questions or needs! Thanks again for your kind words.
Awesome Subaru dealer!
by Francis P on 04/06/2024We bought a 24 forester wilderness at lynnes. Gary is Very friendly and very helpful to us. Im glad we went to Lynnes.Francis, it's great to know that Gary was able to assist you with your Forester Wilderness purchase at Lynnes Subaru. We're glad you chose us too! Enjoy the ride!
Great place
by Michael on 04/02/2024Highly recommend this place. Great staff, very professional managers, excellent sales people, and perfect finance people. The sales man Steven was great person. Process was fast and easy and what most importantly Great deal 😉💰.Michael, we're delighted to know you had a great experience at Lynnes Subaru and found our team professional. We'll pass your compliments on to Steven! Enjoy the deal you got with us!
Great Car Purchase Experience
by Jingyi Tan on 03/15/2024Jordan helped me a lot with choosing the right car. He knows the features on the car a lot and explained everything clearly. The whole pick-up process was quick and easy. People at the dealership are very friendly and helpful. I will… recommend Lynnes Subaru to my friends and family.Jingyi, we're delighted to know that Jordan was able to assist you in finding the right car at Lynnes Subaru. We strive for a quick and easy process! Thanks so much for your recommendation - it means a lot to us.
Amazing sales!
by EO on 03/06/2024This is my second time leasing from Lynne’s Subaru and there’s a reason I keep coming back. The staff there is great! Alan was my sales associate and he made the process so simple and easy and takes the stress out of car buying.We're so glad to know you had another great experience with us at Lynne's Subaru! It sounds like Alan really took care of you. We appreciate your loyalty and look forward to assisting you again in the future. Safe travels!
Got my car! Yeah.
by Janice on 02/16/2024Found the car I wanted at Lynne’s. Met Alan passing in the parking lot . Immediately offered his assistance. Took my car for a test drive and bought it. Easy peasy.Janice, it's great to know that Alan and our team at Lynnes Subaru were able to assist you in finding the perfect car! We appreciate your feedback. Safe travels with your new ride!
Great Experience
by John L on 01/30/2024Jordan was tremendously helpful to my family and I. I felt like we were in good hands and we got the vehicle we both wanted and needed, I appreciated the experience and encounter. And, it was also helpful to walk through the lot with him.… He was also very thorough on how the features of the car worked when we were inside it, after the purchase. That I also really appreciated for all of us. Thanks Jordan and Lynnes Subaru.John, it's fantastic to know that Jordan was able to provide you with such a positive experience at Lynnes Subaru. We're glad he could help guide you through the process and explain all of your new car's features! Enjoy your new ride!
Alan was wonderful
by Dave Chandan on 01/10/2024The staff was very helpful. The receptionist brought Alan, the sales person to us and, immediately, he started inquiring what our (my wife and I) needs were. He was very patient and explained what our options were within our choice group.… So far, our choice seems fine. Then Alan introduced to John, the finance person. He was, also, very patient when explaining what choices we had and gave us a very good deal. Overall, a very nice dealership.Dave, it's great to know that Alan and John were able to assist you effectively at Lynnes Subaru. We're glad your experience was positive and hope you continue enjoying your new vehicle!
Friendly and accommodating
by Alexis C on 01/06/2024Jordan was an amazing help with finding me a new car after i lost my previous one in an accident. He was super friendly, knowledgeable, and was willing to work with me while trying to figure out all the complications with my insurance.Alexis, we're so glad to know that Jordan was able to assist you during such a challenging time. We hope your new car from Lynnes Subaru brings you many happy miles!
Wonderful experience
by Sam G on 01/05/2024Steven in sales was phenomenal! He was very helpful, knowledgeable, patient, and a straight shooter! Would highly recommend :)Sam, it's great to know Steven provided you with such a positive experience at Lynnes Subaru! We appreciate your recommendation. Enjoy the ride!
Helpful
by Anhtuan Doventry on 12/08/2023The dealership and sales team were incredibly helpful. They helped me find a car, and then when it came time to purchase, I set a time on a different time in advance and it was quick an easy.We're glad to know our team at Lynnes Subaru was able to assist you in finding the perfect car and making your purchase process quick and easy. Thanks for sharing this positive review!
My hero Steven Schwartz
by Betsy from Virginia on 12/06/2023Steven is your consumate professional. He is knowledgeable, personable and mindful of his client's wishes at every turn. A pleasure to deal with and very creative in his approach to reaching that win-win that everyone wants.Betsy, it's fantastic to know Steven provided you with such a positive experience at Lynnes Subaru. We always aim for that win-win situation! Thanks for your kind words and support.
Perfect car buying experience
by Grandma on 11/30/2023Kind and courteous employees. As a single woman I felt secure and confident that I was being well taken care ofWe're so glad to know you felt secure and well taken care of during your visit at Lynnes Subaru! Our team always strives to provide kind and courteous service. Thank you for sharing this positive review!
Great Service
by Mrs Bonds on 11/09/2023Buying a vehicle from Lynnes Subaru was made easy with the help from Mr. Deriam Guridy (Certified Sales & Leasing Consultant). Deriam was knowledgeable & answered the questions about the vehicle in detail. The financing process was easy… and I was able to get the car I wanted the same day. Thanks to the Lynnes Team for making the experience stress-less. My Car is Great!We're delighted to know that Deriam and our team at Lynnes Subaru made your car-buying experience easy and stress-free. Enjoy the ride in your new vehicle!
Very caring and patient!
by Leslie on 10/08/2023Walking in , we were greeted by Steven instantly and discusses what I was looking for. After shown a few cars, he brings out this crosstrek that I fell in love with. Sitting through the paperworks, I was stuck with insurance. Hours on the… phone and no solution, he stepped in and gave us questions to ask the insurance companies to give us the great deal. Being patient with us as well and always checking in with us if there were any updates, we finally got something and ended up leaving happy! Never met someone who would help their clients out of their reach and always checking in with us being on that callLeslie, we're delighted to know that Steven was able to assist you in finding the perfect Subaru Crosstrek at Lynnes Subaru. We appreciate your patience and are glad everything worked out! Enjoy your new ride!
Excellent Service
by Filipa Mendes on 10/08/2023It was a pleasure working with Deriam. He was very knowledgeable about the car I was interested in and went above and beyond to ensure top quality. Everything went smoothly and I got the best deal for my Subaru Crosstrek. I highly recommend… him.Filipa, we're so glad to know that Deriam provided you with such a great experience at Lynnes Subaru. We hope you enjoy every mile in your new Subaru Crosstrek!
Fast service
by AP on 10/06/2023Fast service. Every one is prepared..painless.Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Lynnes Subaru!
Great experience!
by Maria on 09/30/2023Second time purchasing a vehicle from these guys! Steven is very kind and accommodating. Highly recommend!Maria, we're so glad to know that you had a great experience with Steven at Lynnes Subaru for the second time! Thanks for your recommendation and support.
Subaru Crosstrek
Subaru Forester
Subaru Outback
Mike, we're glad to know that Steven and the team at Lynnes Subaru made your car-buying experience a pleasant one. Thanks for highlighting our clear process and friendly service!
by Lynnes Subaru on 05/20/2024