Lynnes Subaru

Avoid This Dealership – Deceptive Practices and Terrible Communication I purchased a 2019 Ford F-150 Lariat from Lynne Subaru of Bloomfield with a $17,000 down payment, and the experience has been a nightmare. Shortly after purchase, I discovered severe transmission issues, including hard shifting and a blank gear display. A certified mechanic confirmed a valve body issue requiring major repairs. During the test drive, the truck was set to 4H (4-wheel drive high), which I later learned masked the defects. Once switched to 2H for daily driving, the issues became apparent. The dealership has been completely disorganized and unprofessional throughout this process. Despite being covered under a 30-day warranty, I was left without updates for over two weeks while the truck sat at Subaru instead of being sent to Ford as promised by Manager Jeff. Manager Robert later claimed he had no idea what the issue was, despite me sending detailed emails outlining the problems and what my local Ford dealership told me. The lack of communication is unacceptable. I’ve spent countless hours following up, and it’s clear that no one at this dealership is on the same page. I call and I’m told I’ll get a manager call back. I don’t get one. I email and I get no response back via email. Their poor communication, lack of accountability, and questionable practices have made this an incredibly stressful and frustrating experience. I strongly advise anyone considering buying from this dealership to think twice. It has been 18 days and I have no knowledge of where my truck is, when I’m getting it back, or what next steps look like. I am know seeking legal counsel to escalate this matter.