Customer Reviews of Lynnes Nissan City
Review type:
Exceptional Service
🚨RUN! If you value your Money and Safety, stay far away!!! Lynne’s Nissan
by Disapointed Never again on 08/18/2025Update Sunday (Aug 17, 2025): I have seen the owner’s response asking me to reach out. I want to make it clear that I will not be doing so. I exercised my right to leave an honest review about my experience. Unfortunately, after I posted, I… was personally contacted on a private phone number from Hussain Ghamlouch - The General Sales Manager (Horrible!!!!!!!! PERSON). That crossed a serious personal boundary and made me feel unsafe. I have gone to the police and will be addressing this matter in court. Customers should never be harassed or intimidated for sharing their experience. This is my experience at Lynne’s Nissan — be aware. Update / Warning: Hussain Ghamlouch - The General Sales Manager (Horrible!!!!!!!! PERSON) has called me multiple times today Saturday, August 16, 7:41 Pm and called me a “some Choice words as well as miserable person.” This is the kind of company you’re dealing with. Everything I’ve stated is factual, with date- and time-stamped documentation of all interactions, including the harassment calls. My paperwork will stand up in court if need be because it is the truth. If they call me again, I will involve the authorities. I honestly started not to write this review, but when I saw that they are still selling the exact same car they sold me (a Lexus NX 300, VIN ending in 5964), I changed my mind. People need to know. I have every single thing in writing and I can prove it When I first came in, they tried to upsell me by $10,000. Only after I threatened to involve Consumer Affairs and the Better Business Bureau and social media did they finally drop to the actual price they should have offered in the first place. That was my first red flag. They told me the car was “checked out” and had no issues. That was a lie. Before the warranty expired, I had it inspected, and there was already a powertrain leak. I brought it back under warranty, and Lynne’s Nissan claimed they “fixed it.” But instead, they kept my car until the warranty expired — and when I asked for an extension (since the delay was on their end), they completely ignored me. As soon as I got the car back, I took it to an actual Lexus dealership for a full inspection. Lexus confirmed two separate powertrain leaks and other issues. In short: • Lynne’s Nissan never properly inspected the car before selling it. • They didn’t fix the leak when I brought it in. I asked for the work report they never provided to me, and if they did fix it well they messed up the car even more because it had two additional powertrain leaks that should’ve been covered under the warranty that they will not extend • They kept it until the warranty expired to dodge responsibility. I even gave them the full Lexus report showing everything wrong, and they still refused to do the right thing. The only smooth part of this nightmare was returning the car and getting my money back — and that only happened because I believe they were tired of me I demanded and I put everything in writing, and refused to back down. I will never return to Lynne’s Nissan, and I’ll warn everyone I can to avoid them. They are dishonest, they play games with customers, and now they are trying to sell that exact same car to the next unsuspecting buyer. Please, don’t let it be you.I'm sorry to learn of your frustrating experience. Your feedback is important, and I would like the opportunity to address these concerns directly. Please feel free to reach out so we can discuss this further. Thank you, Russel Manalang - Pre-owned Manager - 973-743-2111
Still couldn't find what was wrong with the car after keeping it for 3 week
by LS on 07/01/2025When you car to find out information on your car,you are kept on hold for a long time, then the call dropped, have to start the contact process all over again, Also kept finding things to repair, to raise the cost up .At the end of the day… it cost me $1454 for springs and the original price was $1702 they gave me a so call discount, because it to a while for the part to come in. Not a very good experience this timeWe're sorry you are unhappy with the communication and repair costs. We strive for transparency and efficiency, so please feel free to reach out if you'd like to discuss this further or have any other concerns. Thank you, Charles Lakhan - Service Manager - 973-743-3000
Awesome
by Beverly on 06/20/2025Everyone was friendly and efficient. Completely satisfiedBeverly, thank you for sharing a positive review of Lynnes Nissan City!
Good job
by Angelica ortiz on 05/10/2025updated 05/15/2025Very honest good serviceAngelica - Thank you for choosing Lynnes Nissan City, we appreciate your positive feedback!
LYING [non-permissible content removed]! Beware!!!
by VICTIM OF LYNNES NISSAN on 05/13/2025They kept my vehicle for 11 days and JB WELDED the valve cover back together when they said they removed the cracked one and replaced with a new one. STAY AWAY AT ALL COSTS!!! Husain and Kelvin will shmooze you until you sign the dotted… line. Once they have you , all the repairs are on you!!!I'm sorry you're dissatisfied. Please contact us directly so we can address these concerns and clear up any misunderstandings. Thank you, Charles Lakhan - Service Manager - 973-743-3000
They do a great job
by Dee Dee on 03/27/2025updated 04/03/2025Mike D. Did a wonderful job. He told me everything that was wrong with my car. They had fix it. The service was quicker than others. I didn't need a tent to camp out at the center because it was fast service. I will bring my vehicle here… again to get service when needed.Dee Dee, we're delighted to hear that Mike and the Lynnes Nissan City team provided you with such efficient service! We look forward to seeing you again for any future vehicle needs. Safe travels!
It's not always what it seems
by Chatam on 03/27/2025I am disappointed with the Nissan Rogue. I purchased a 3013 Nissan Rogue in 2015; I rarely had a problem with the car other than normal maintenance. On January 30, 2025, I took my car for an Oil chain, changed the low bul, and replaced the… front brakes. First, the rep told me that they would have to do a diagnostic on my car, and it would be a customer. I said ok. They returned with a long list of problems with my car that could cost $8K. I have to inspect my car, and I need the oil change, the brakes, and the light bulb. It was said to me that it is not just the bulb. Another part may need to be repacked, costing around $300. Are you serious? So, I said, change the front brakes, oil change, and the lamp bulb. Oh, Ms. Nicholas, we do not have the bulb in stock, so we have to order it, and it may not come in by 12 noon the next day. I paid over $700 for the oil change and brakes, plus $320 for labor. The next day, I received no phone call, and to this day, the parts ordered came in, and I went to replace the bulb. I got my car inspected. Still no phone call as of today. I got the bulb replaced. I would never purchase another Nissan car again. Now you know!Chatam, I'm sorry to hear about your dissatisfaction with our service and pricing. We'd like to ensure all outstanding concerns are addressed and clear up any confusion that occurred during this recent visit. Please reach out if you're open to discussing this further. Thank you, Charles Lakhan - Service Manager - 973-743-3000
Exceptional Service
by Karim and Nadia on 05/14/2024We had an exceptional experience at Lynnes Nissan. From start to finish, the service was top-notch. The staff was friendly, knowledgeable, and not pushy. They took the time to understand our overall needs and budget and helped us find the… perfect vehicle. Kudos to Joseph for his patience and for exhibiting transparency and professionalism.Karim and Nadia, we're delighted to know you had an exceptional experience at Lynnes Nissan City. It's great that Joseph was able to assist in finding the perfect vehicle for your needs! Thanks for sharing this positive feedback with us.
Froncel the car guy
by Richie on 04/15/2024Froncel took the time to help me find the right deal. What for what I was looking for.We love seeing 5-star reviews. Thanks, Richie!
The Best Experience Ever!!
by Tara TB on 04/02/2024We totally received the white glove treatment on a cold rainy day. Our salesman Froncel held an umbrella over me as he escorted me to the vehicle to test drive it. He was patient, thorough and professional the entire day and followed up… days later to confirm all is well. I’m so glad we decided to walk into Lynnes Nissan!Tara, it's wonderful to know that Froncel provided you with such a memorable experience at Lynnes Nissan City. We're glad everything went well and we appreciate your feedback!
Recall Correction
by Efren M on 02/22/2024Lynnes Nissan city is a well established dealership with good knowledgeable staff who are ready to assist you if your interested in purchasing a vehicle. The service department is small but they get you in and out as soon as. A big thank… you to Charles the service manager for servicing my vehicle and getting me back on the road in record time. Thanks again.Efren, we're glad to know you had a positive experience at Lynnes Nissan City. It's great that Charles and our team could assist in getting your vehicle serviced quickly! Thanks for the shout-out!
Good dealer
by Sammy on 02/08/2024They are honest and professionalSammy, we appreciate your kind words about the honesty and professionalism of our team! We will be sure to share your positive feedback with everyone, and we hope to see you again down the road here at Lynnes Nissan City.
Great service
by Mary on 02/01/2024Ray has been so wonderful. He’s very nice and helpful.We are so happy that Ray and our Lynnes Nissan City team earned your five stars. Thanks, Mary!
The Go to Guy
by Happy Camper on 01/30/2024Mr. Michael was very patient and listened to our needs and wants. He answered all our questions and concerns. My son and I felt very comfortable while purchasing.We're glad to know that Michael was able to assist you and your son with patience and understanding at Lynnes Nissan City. It's great hearing how comfortable you felt during the purchasing process. Thanks for sharing!
Worst exp. - rude staff
by Aditya Jain on 01/17/2024Avoid visiting this place for anything. The staff is rude and don’t now how to talk to customer. Last exp. to this center was also not god but still went ahead this time hoping things will change but it was other way round. My appointment… was at 2:15 PM for normal half yearly service, during the visit no one showed up even during drop off I asked them to let me know if anything needs to addressed (recommended) we can get them addressed. After 2 hours they came back with direct bill and when asked for what about stuff I asked they say you need to book early appointment and schedule a new appointment which doesn’t make sense. Avoid this placeAditya Jain, we're disappointed to hear of the negative experience you had at our location. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Incredible
by Tariku Adugna on 11/22/2023They are tremendously very good and they help me a lot Rey and Ed specially Rey I would like to say thank you and happy holidays I wish you joyful,enjoy your holiday thanks againTariku, we're so glad to know that Rey and Ed were able to assist you at Lynnes Nissan City. Your kind words are much appreciated! Happy holidays from our entire team!
Certified!
by Lady Bug on 11/13/2023My likes were that Reggie was persistent and made the interaction from start to finish as pleasant as possible. I came in reserved but left better than I came. Reggie looked at me when I said I usually spent a whole day at the dealer like… yea not today. Lol, he wasn’t ready for the type of customer I was. Nevertheless, we both got what we wanted. The only dislike was when I sat with the finance guy, customer is always right no matter what. He said something that although he felt like he was doing his job the energy of the world could’ve taken what he said and I would’ve been affected by it. Reggie’s manager Jason was also pleasant through this transaction as well.We're glad to know that Reggie and Jason made your experience at Lynnes Nissan City a pleasant one! We appreciate the feedback about our finance team, as we always strive for excellence in all areas. Thanks for choosing us!
nice and easy
by james casale on 11/03/2023all very helpful and pleasent peopleWe are so happy that our Lynnes Nissan City team earned your five stars. Thanks, James!
New car
by Ron on 11/01/2023Service was good, sells representative was very patiently and had a good attitudeThank you for the great review, Ron! We appreciate your business here at Lynnes Nissan City.
Amazing experience
by Cee on 11/01/2023Had a great experience purchasing my first Nissan. Everyone was very helpful and informative.Congratulations on your purchase, Cee! Thank you for your 5-star review. We are delighted to have been a part of this important moment with you, and we hope to see you again soon at Lynnes Nissan City! Enjoy your new ride!
Nissan Versa 2023
by Anton Rosner on 10/25/2023Salesman was very good in explain about the car and process in buying a car. The staff at Nissan in Bloomfield were very professional in dealing with me and getting the car I want.Anton, we're glad to know that our team at Lynnes Nissan City was able to assist you effectively in your car buying process. Thanks for sharing your experience with us!
At Lynnes Nissan City, we’re not only committed to providing you with the best automotive experience possible, but we’re also committed to supporting organizations that provide so much for the communities we serve.
Our Lynnes Cares program supports the American Red Cross, The Easter Seals, The National Autism Society, our very own Deserving Family Car Giveaway, and more local schools, interests, and causes than can fit in this letter!
So when you reward us with your business, you can feel good knowing that you’re giving back too.
And with our six decades of serving the community, we’re committed to continue providing our customers with quality vehicles, excellent service and outstanding value.
Visit us today and become a member of our family!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- Arabic
- Polish
- Portuguese
Karim and Nadia, we're delighted to know you had an exceptional experience at Lynnes Nissan City. It's great that Joseph was able to assist in finding the perfect vehicle for your needs! Thanks for sharing this positive feedback with us.
by Lynnes Nissan City on 05/15/2024