Customer Reviews of Toyota of Keene
Review type:
Good Job
Good Job
by John on 10/29/2024Ryan was my salesperson and did a great job getting me into my used Tacoma with minimal fuss.Hello John, Thank you for the positive feedback! We're glad to hear that Ryan made your experience smooth and hassle-free while helping you find your used Tacoma. If you have any questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new ride and thanks again from Toyota of Keene!
I wouldn't buy a roll of toilet paper [non-permissible content removed]
by uhmgawa on 04/06/2023I wouldn't buy a roll of toilet paper from [non-permissible content removed]. Test drove and decided to buy a vehicle. I was then told I'd need to pay cash on the spot to buy the vehicle as paradoxically they don't take deposits of any… sort, such that a customer has a reasonable opportunity to bring payment while the vehicle was reserved for the customer trying to complete the purchase. Rather (in the case of a cash sale) only a bank check made out to them for the exact amount was acceptable as payment. What?! I didn't have a bank check at that instant made out in the exact (just calculated) amount to the dealership in my pocket. Well banks are generally closed in the evening so I intended to bring a bank check the next morning but was then told another customer was looking at the same vehicle, intending to finance the purchase so in this case no scrambling to obtain a bank check was needed. The vehicle was sold out from under me to the other customer even though I was trying to place a deposit on it the previous day such that I could complete a purchase in good faith. This is a beyond ridiculous customer engagement model and negative (if not outright hostile) customer treatment. A dealership employee trying to justify this conduct, stated the establishment is on shaky financial ground and this paniced approach (give me the money now or I sell to the next customer who stumbles in the door) was somehow a last gasp attempt for survival of the dealership. In retrospect I suppose it is fortunate I walked away free of any customer association with that flailing operation. But even if it does manage to momentarily survive, its sold-soul behavior will likely have it titanic anyway. Apparently this is a general customer concern as well -- it was underscored the certified 5-year warranty of this vehicle was backed by Allstate should the dealership evaporate during the warranty period. Guess I should have read the writing on the wall. Anyway if you seek spectacularly incompetent customer treatment from a struggling dealer, this is the place for you. For everyone else, spare yourself the aggravation and pass [non-permissible content removed] by on your way to the next Toyota dealer. Edit: another dealer self-inflicted embarrassment worth sharing: This vehicle had a rock hole in the windshield which was already radially spider web cracking. Obvious to anyone yet the sales guy was trying to dismiss it as a non-issue. I asked it be repaired as a safety issue, and the fact the windshield would otherwise split in a few weeks of driving. His manager wanted me to buy the vehicle that day and have the windshield repaired myself, whereupon I'd send them the bill. What?! I suppose that's what transpires at the end of the month when the Three Stooges of Toyota dealerships is desperately trying to stay afloat.Good Afternoon, We apologize for any misunderstanding or miscommunication. We can not find any service records in our system and would like to look into this further. Please reach out to us at customercare@fentonautosales.com. Thank you, Toyota of Keene
I was not in for service as clearly communicated in the above review. Perhaps I assumed too much expecting the relatively simple English to be sufficient.
repair
by kkkkkkk on 08/26/2021repair is always more expensive than I would like, but the staff make it understandable. It would be nice to have answers that give more detail than yes or no, maybe a scale from 1 to 5.We're happy you found our staff to be supportive during your experience here at Toyota of Keene. We appreciate the opportunity to earn your business and are here to answer any further questions you might have. We hope to work with you again soon! Drive safely, Toyota of Keene
Great buying experience!
by 1794 Trucker on 01/13/2021Have been buying cars for close to 50 years and this was the best, smoothest transaction I’ve ever experienced. Jamie Rios was extremely polite, professional and informative. Even synced my phone to my truck for me. He was very helpful… after I got my truck home answering questions I had. I’d recommend this dealership to anyone looking for a new vehicle. I even traveled over sixty miles to purchase my truck and it was well worth effort!We're happy you found our staff to be so supportive during your experience here at Toyota of Keene! Thank you for making the trip so that we were able to earn your business, we're so excited for you and your awesome new truck! Congratulations, and if there's anything more we can do for you, please don't hesitate to reach out! Have a great day, Toyota of Keene
Toyota of Keene
by Daniel on 02/14/2020I recommend Toyota of Keene, specifically Mitchell or Ashley. They are very professional and helpful. I encourage you to drive the distance. They do a great job and are good to work with.Hi Daniel, Thank you for your kind review; we are happy to pass along your comments to Mitchell, Ashley, and the team here at Toyota Of Keene! Please don't hesitate to reach out if there's anything additional we can do for you. We can't wait to see you again, have a great day! Best, Toyota of Keene
Robert Kenney General Manager
by Cheryl Tefft on 10/24/2019Best cutomer service that I have ever received in the years of buying new vehicles from Bob and Sean Parent (my sales person). Very helpful and accommodating and very friendly. I will highly recommend them to anyone who ask me for… sugestions for a GREAt dealership to work with.Hi Cheryl Tefft, thank you for taking the time to leave a review for us at Toyota Of Keene. We're happy to hear we provided you with top-notch service and highly recommendation our services! Take care, Cheryl and we hope to be of assistance in the future. Regards, Toyota of Keene
Sales and Service
by JonathanGreen on 10/21/2019Thank you Jaime Rios for making my trade-in and new RAV4 purchase so informative and easy. Your knowledge and no push attitude made my car buying experience relaxing and fun. I will definitely purchase my next RAV4 from Jamie. The service… department has also been friendly, fair and knowledgable. Thanks again, Jonathan GreenJonathan, Thank you for taking the time to share your experience with our Jaime and our sales team! We are glad we could help make this sometimes painful process an easy one! Thank you, Toyota of Keene
Amazing Service!
by Nikbmesser3 on 10/02/2019Chris Phelps in the Toyota Service Department is always very welcoming, gets my car right in and communicates in a way that I can understand for what my car needs.Hi Nikbmesser3, thank you for taking the time to leave a review for us at Toyota Of Keene. Pleased to hear you had the chance to work with Chris Phelps in Service and that he and the team were able to provide prompt and courteous service upon your last visit! Take care and we look forward to seeing you next! Regards, Toyota of Keene
New Lease
by New Vehicle on 09/11/2019Great experience when leasing my vehicle. Have leased several vehicles in the past and very happy with Fenton Family Dealerships. Would highly recommend to others.New Vehicle, we are glad we could help! Congrats again on the new lease and thank you again for choosing Toyota of Keene and the Fenton Family group of Dealerships for your driving needs! Take care and we look forward to seeing you next. Regards, Toyota of Keene
Great Service
by KennyMulherin on 08/24/2019updated 08/30/2019just wanted to drop a line to comment on the great service i received on the 8th of this month from your sales department. we all know that sometimes purchasing a new car can be stressful, so I had brought my twin brother with me for… support. also for some company for the long ride down from Enfield Center where i live. this would be my fourth Rav 4 I had purchased , but only the 2nd one from your dealership. both times I was very pleased with the service and professional manner I received. your salesperson Ashley Hitchcock was so friendly when we entered your store. she made the whole buying experience easy. when my twin brother and I went out to look at cars and pick the one I wanted, he made a comment to me about how this was the first dealership he had been to, where everyone was so kind, helpful and nice. Ashley just made the whole experience fun . Thank you Ashley so much for being there when we walked into your store and made my purchase so pleasant. Love my new car. I also want to thank Bruno.Great Service
by KennyMulherin on 08/24/2019just wanted to drop a line to comment on the great service i received on the 8th of this month from your sales department. we all know that sometimes purchasing a new car can be stressful, so I had brought my twin brother with me for… support. also for some company for the long ride down from Enfield Center where i live. this would be my fourth Rav 4 I had purchased , but only the 2nd one from your dealership. both times I was very pleased with the service and professional manner I received. your salesperson Ashley Hitchcock was so friendly when we entered your store. she made the whole buying experience easy. when my twin brother and I went out to look at cars and pick the one I wanted, he made a comment to me about how this was the first dealership he had been to, where everyone was so kind, helpful and nice. Ashley just made the whole experience fun . Thank you Ashley so much for being there when we walked into your store and made my purchase so pleasant. Love my new car. I also want to thank Bruno.Kennymulherin, your wonderful feedback and rating mean a lot to us. Pleased to hear Ashley and the rest of the team in sales made your commute just as pleasant and worthwhile as your first purchase with us! We value your patronage and wish you the best in your new ride and should you have any further questions or concerns about your new Rav4 down the road don't hesitate to reach out. Were always happy to assist! Best, Toyota of Keene
Oil Change
by BurghBoy on 08/08/2019I made an appt but then had a commitment so I needed to do a drop off and pickup later... I called to confirm I could do this and the person on the phone said he needed my VIN # to look up the appt and confirm everything... I thought that… was odd and why he couldn't look up my appt by my name and vehicle make since I've been there numerous times... I did the drop off early and left my phone number in case there was a question... within 30 minutes I received a text that confirmed everything was on schedule and ok... I then received another text saying everything was completed and ready for pickup... the first part wasn't so good but the actual service was outstanding..Thank you for sharing your experience online! We truly appreciate your feedback. Although we do need the VIN to accurately plan for service visits, we certainly could have started with your name or phone number to look up your account. We will use this as a training item! Regards, Toyota of Keene
State Inspection
by Anon678 on 07/15/2019State Inspection - took my car in at the appointment time while I waited in a comfortable waiting area and, as promised, an hour later, I was on the road again.Hi Anon678, thank you for taking the time to leave a review for us at Toyota Of Keene. We're happy we could meet your expectations! Have a great rest of the summer and we look forward to assisting you next! Regards, Toyota of Keene
The Rev'd Canon Dr. Samir J. Habiby
by Padre Samir on 06/27/2019Outstanding ServiceHi there, Padre! Thanks for taking the time to leave a review. I see that you reviewed your most recent experience with "outstanding service" yet gave us a two-star rating. Was there something about your visit that didn't go well or might this just be a typo? If there is anything further we can do for you at this time, please don't hesitate to reach out. Regards, Toyota of Keene
Keene Toyota Service
by norman3 on 05/04/2019Spring Winter / Summer tire change over and air bag recall issue. Two hours total time and all things went well with no complaints.Hello Norman3, thank you; we appreciate your feedback! Pleased to hear we were able to et you in and out for your recall and tire changeover with no issues. Have a great summer and when you're in need of service next, we look forward to seeing you! Best, Toyota of Keene
Sales Review 2019 Camry XLE
by 67BOSOX on 05/06/2019Purchased new 2019 Camry XLE with trade in. Only one in stock at the time. Salesman (Joel) was able to find nearby dealerships with a vehicle I was looking for (color and options). Sales and trade in negotiations went well with no… haggling. The only downside was that I used the Refer-A-Friend Program with a friend who recently purchased a RAV4. The form was filled out by salesman at the dealership, yet after more than 30 days, we never saw any check. Minus one star.Hello 67BOSOX, Thank you for your business and sharing your experience online! We are confident the Camry will serve you well. We also want to make sure your referral bonus is paid. Unfortunately we are unable to look up your account with the name in this review. Could you please reach out to Joel Robinson directly and let him know about the referral? He will get it processed ASAP or find out any issues that may have occurred if we already processed it. Regards, Toyota of Keene
Ted and Irene Lehmann
by Irene L. on 04/11/2019We are always happy with the service at Toyota of Keene. They are thorough in their workmanship and courteous in dealing with customers.Irene L., we really appreciate your feedback! Thank you so much for the positive review and we look forward to assisting you next! Thank you and have a great day! Regards, Toyota of Keene
Job Robson
by Joe Robinson on 03/28/2019updated 04/04/2019Have worked with Joe since 2012 and have enjoyed his interactions. He is not only became a good friends but someone I could count on when it comes to cars.We're glad to hear we have delivered such a great experience for you over the years and happy to pass along your comments to the team! Take care, Joe, and if there's anything further we can do for you, we are happy to help! REgards, Toyota of Keene
Car buying experience
by Wendy32719 on 03/29/2019updated 04/04/2019Excellent sales team all around. Joel made the experience fun and easy. No BS I told him what I wanted and he didn’t try to sell me something I didn’t want or need. The rest of the team were very helpful and funny. When Joel wasn’t… available they stepped in to get the job done. They truly work as a team. I was very happy with my experience and will continue to be Toyota loyal. Toyota loyal for 28 yearsWendy32719, we're glad you had such a wonderful experience with us! Pleased to hear you had the chance to work with Joel in sales and that he and the team were able to provide you a professional and enjoyable car buying experience from start to end. Congratulations again on your newest Toyota purchase and when the time comes, we look forward to assisting you next. Regards, Toyota of Keene
Pleasant
by MA customer on 03/23/2019updated 03/29/2019Service was performed in a timely fashion and staff really made you feel appreciated.Hi Ma Customer, we are very happy to have provided you with such a positive experience! Take care and when the time comes we look forward to assisting you with your automotive service needs next! Regards, Toyota of Keene
Nobody beats Toyota of Keene
by Toyotas on 03/14/2019I have never been less than thrilled with the service at Toyota of Keene. I feel they are honest, thorough, professional and experts at what they do. I love my 2005 Highlander and I bet she has a few more years left in her, but when it's… time for a trade-in, I will be purchasing from Toyota of Keene. And....Toyota of Keene is not the closest Toyota dealership to me but I've tried the other two, and they cannot compare. Definitely worth the driving distance for their service.Toyotas, your wonderful feedback and rating mean a lot to us. So pleased to hear you are loving your new Highlander and that we are well worth the commute over closer Toyota dealerships! We are truly honored! Take care, dear valued customer and when the time comes, we look forward to assisting you next! Regards, Toyota of Keene
Toyota Tacoma
Toyota RAV4 Hybrid
Toyota 4Runner
Toyota RAV4
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
Hello John, Thank you for the positive feedback! We're glad to hear that Ryan made your experience smooth and hassle-free while helping you find your used Tacoma. If you have any questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new ride and thanks again from Toyota of Keene!
by Tia Messer on 11/01/2024