Porsche Stratham
Customer Reviews of Porsche Stratham
Review type:
Service above and beyond
Service above and beyond
by Wine4Life on 08/27/2024updated 09/04/2024Professional, courteous and knowledgable service staff and technicians. Addressed all concerns promptly. Very pleasant experienceThank you for the kind words! We're delighted to hear that our team at Porsche Stratham provided a professional and pleasant experience. We appreciate your support and hope to see you again in the future! Sincerely, Porsche Stratham Stratham, NH www.PorscheStratham.com
Keeping their word- on time and to the dime
by MyAudi2015 on 05/08/2017I as many hate to take the car in for upkeep, maintenance etc... as painful as going to the dentist! Well- this place is different! Purchased the vhicule there and keep service there as well! Good team!Dear MyAudi2015, Thank you for sharing this fantastic review with us! I am happy to hear that working with our team is different than the rest. We believe that employee ownership makes all the difference. Every employee you meet has a vested interest in ensuring that you receive the highest level of customer service possible. Thank you for your business and we look forward to seeing you again soon! Sincerely Porsche Audi of Stratham Stratham, NH www.PorscheofStratham.com www.AudiStratham.com
Easiest car purchase ever!
by CHCHBD8 on 09/28/2016This was the easiest car purchase ever! The sale person was very attentive to what I was looking for in my new vehicle and most concerned with..Overall a great experience especially when one comes with a positive open attitude which goes… both ways!Dear CHCHBD8, Thank you for taking the time to share this fantastic review with us! I am happy to hear that your recent car buying experience was your best one ever! As an employee owned company your satisfaction is our number one priority. Thank you for your business and congratulations on your new car. We look forward to seeing you at your first service appointment. Sincerely, Porsche of Stratham Stratham, NH www.PorscheofStratham.com
Love the Macan
by SFC2016A on 04/17/2016From the first test drive to the purchase, and the days that follow, this car has given me the best driving experience I have had in a long time. I'm hoping it will continue to do so all the days that I own it. Thank you, Porsche, for… another fun ride!Dear SFC2016A, Thank you for sharing your recent Porsche of Stratham experience with us. The Macan is a great car that will serve you well over the years. I am glad but not surprised that the Macan provided you with the best driving experience youve had. Thank you for your business and we look forward to seeing you at your first service appointment. Sincerely, Porsche of Stratham Stratham, NH www.PorscheofStratham.com
a happy Porsche Cayenne purchaser
by Whiffenpoof on 01/21/2016Anthony Wallace and Bill Blum were outstanding in their approach to our purchase of a new 2016 Porsche Cayenne. They bent over backwards to find the vehicle that fit our needs, dreams, and purse. Hard not to be entirely confident about… a purchase decision when given their responsible and patient guidance. Zero buyer's remorse here.!!! We are totally happy.Dear Whiffenpoof, Thank you for taking the time to share your recent Porsche of Stratham experience with us. I am happy to hear that Anthony and Bill together, provided you with an excellent Porsche buying experience. As an employee owned company, your satisfaction is our number one priority. Congratulations on your new Cayenne and thank you for your business. We look forward to traveling down the road of ownership together with you. Sincerely, Porsche of Stratham Stratham, NH www.PorscheofStratham.com
TPC on 2007 Porsche 911
by RochesterNH on 08/07/2015Cost of parts is ridiculously high. Initial service not done properly. Had to return for correction, then had to return to verify that the correction was effective. Also, my initial phone call (left message) was not returned, so I… drove to the dealership to get answers. I was directed to the Audi service nest door, where my issue was addressed immediately.Dear RochesterNH, Thank you for taking the time to share your recent Porsche of Stratham experience with us. I would like to apologize for the repair to your Porsche not being done correctly the first time. This does not happen often but when it does we do our very best to correct the problem immediately. In terms of your calls not being returned; there is no excuse. I will relay this to the General Manager to ensure that we fix this problem. Thank you for your business and we look forward to seeing you soon. Sincerely, Porsche of Stratham Stratham, NH www.PorscheofStratham.com
Bait & Switch
by bubba_spice on 06/24/2009updated 07/06/2009I recently signed a P&S to buy a used Cayman with a Porsche Assured 100K mile 6 year warranty that would cover all mechanical parts including some after market parts installed by the dealer. When I went to collect the car with a bank check… for $40K the finance person, Jared [violative content deleted] and salesman Harry Robinson, told me that the Porsche Assured 100K mile warranty was being replaced with a Fidelity third party extended warranty. Jared told me how he felt this third party warranty was better than the Porsche warranty but I disagreed as that is not what was sold to me on the P&S. The most insulting part was when Jared told me they actually knew about this issue the day before but management decided to wait until I came in to tell me they would not honor their original agreement. Having know sooner would have saved me lots of grief and extra work to cancel my car loan and stop the insurance. The only option they offered me was to deceive the Porsche Technician by replacing some after market springs to certify the car then re-installing the after market ones later. They could not tell what happens when I go to a dealership for warranty work. At this point I lost total trust in anyone there and decided to leave. I still do not understand what happened and am shocked that a Porsche Audi dealership could do business like " Bob's discount used car lot." I am writing a formal letter to Porsche and am happy to talk to anyone about this issue as it is true.We had agreed to sell Mr. Naples a Porsche new left over Certified 2007 Cayman, discounted $24,000 off original sticker with an additional $6,000 worth of Champion accessories on it which, due to a recently modified guideline which we were not aware of until halfway through the certification process, prevented the car from qualifying for Porsche Certification. We offered Mr. Naples two choices: replace the high performance accessories with factory accessories and Porsche certify the car or leave the accessories and provide a compatible Fidelity warranty, which happens to be higher priced than the Porsche warranty both at no additional cost. Neither of these solutions was acceptable to Mr. Naples. We regret not informing Mr. Naples earlier of our findings. Obviously, it is our goal to earn a customer rather than lose one. We regret not being able to arrive at a solution. At Porsche Stratham our goal is to satisfy ever client however like in every business operating today there are occasional issues that arise. It is my belief that a true test of an organizations merit can be measured by how an "issue" is handled and the solutions that are offered. My hope is that this explanation will set the record straight. Sean VanPraet General Manager
Dear Bubba_Spice, We hope all is well with you since your last visit. We want to take a moment and reach out and let you know of all the positive changes we have made at our dealership since 2009. We have had a change in store leadership. Rui Moreira is now our new General Manager (since April 2012), Michael Cormier is our new Sales Manager (since April 2013), and Casey McCormack is our new Service Manager (since January 2012). As a result, we have hired and trained many new sales and service professionals, and have considerably lessened our wait times in service and sales departments. Customer satisfaction has always been important to us. Last year is proof, as Audi Stratham won the Magna Society Award in New England for customer service excellence. We hope that you will visit us again in the near future. Please stop by any time, we look forward to assisting you! Thank you. Porsche of Stratham, Stratham, NH
Excellent service from Porsche Stratham
by saholz on 05/12/2014updated 06/05/2025I have had my 2013 Boxster S in twice for repair work now. The first time for repair of an interior trim piece, and recently in for the first annual service and repair of three wheels that had been damaged by a local alignment shop. I live… 2 1/2 hours away from Stratham, yet both times my car was picked up at no charge and a new Audi left as a loaner. My car was returned on schedule, with all work done as promised. My damaged wheels were done perfectly and there is no sign of the original damage ... and it's impossible to tell they were ever repaired or repainted. Telephone contact has always been professional and courteous, and I have been very pleased with Stratham's service and would not hesitate in recommending them.Dear saholz, Thank you for taking the time to share your Porsche of Stratham experience with us. I am happy to hear that despite damage done by another repair shop, we were able to pick up your Boxster, repair it and return it as scheduled. As an Employee Owned Company your satisfaction is our number one priority. Thank you for your business and we look forward to seeing you soon! Sincerely, Porsche of Stratham Stratham, NH www.PorscheStratham.com
Porsche Macan
Porsche 911
Porsche Cayenne
Thank you for the kind words! We're delighted to hear that our team at Porsche Stratham provided a professional and pleasant experience. We appreciate your support and hope to see you again in the future! Sincerely, Porsche Stratham Stratham, NH www.PorscheStratham.com
by Porsche Stratham on 09/05/2024