Key Chrysler Dodge Ram of Portsmouth
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Customer Reviews of Key Chrysler Dodge Ram of Portsmouth
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Easy no pressure buying experience.
by Lynn Cuneo on 07/24/2024
Worked with Killian and purchased a beautiful white Pacifica Limited right out of the showroom. Killian was professional and knowledgeable. He understood what I was looking for in the vehicle and directed me to the correct model. Haden took… care of the financing. He was very knowledgeable about rates and financing options. I would highly recommend these two gentlemen, they are the best.
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Easy no pressure buying experience.
by Lynn Cuneo on 07/24/2024Worked with Killian and purchased a beautiful white Pacifica Limited right out of the showroom. Killian was professional and knowledgeable. He understood what I was looking for in the vehicle and directed me to the correct model. Haden took… care of the financing. He was very knowledgeable about rates and financing options. I would highly recommend these two gentlemen, they are the best.Magnum’s RAM
by T Magnum on 03/13/2024As an owner of over 70 new and used vehicles I found KEY Portsmouth RAM to be one of the best dealerships to buy from. Excellent and knowledgeable sales staff and very friendly and personable. Rate them above Quirk and Herb ChambersDishonesty is the policy at Port City Chrysler Dodge
by jeepsrt9 on 08/11/2015I brought my car in for a safety inspection. Service said a front strut was leaking and needed replacement. Smelling a scam, I said no thanks. Went home to check the struts myself and did not find evidence of a leak. Took my car to another… shop and passed inspection as expected.Horrible Customer Service and Maintenance Dept
by abottrill on 06/28/2010I dropped off my pickup to Port City for some maintenance. After three days, NO ONE had called me to tell me what was wrong or how much it would cost. Then, when I called to find out, they told me I was wrong and they had called me and… left a message. At first, I gave them the benefit of the doubt... until... I went to pick up the truck and my battery was dead and the coolant system was completely empty. Their answer? ... "we called you and told you there were things wrong with your coolant and battery but you denied any further service". Again... that NEVER happened. Bottom line: They claim adequate communication in order to cover their own ass but refuse to actually take responsibility for dropping the ball. They have POOR customer service and completely disregard the maintenance customers. I will NEVER return to this dealership for any reason. AdamPoor Service upon delivery of Used Car
by achero1 on 08/10/2013updated 06/01/2025I purchased a used 2010 Nissan Pathfinder from Port CIty Chrysler on 8/9. I did get a fair price on the Pathfinder, but the follow up and delivery was poor. After I signed the neccessary paper work and left with the car, I noticed that the… car wasn't even detailed or filled with gas. I even made the comment to the sales person who completed the paperwork that since it was raining out side would they detail the car. He didn't even respond. I had to stop to get gas on the way home,while doing so I noticed that the gas cap cover would not close. No big deal, but I would think that a dealership would go over the vehicle before I took possession of it.There was also a cup holder that was missing from the rear center console. I asked the salesperson if they could order one for me. His response was no since I got such a great deal for the car. Right then I should known what to expect and not have done the deal.I called PCC and told them about the cas cap cover. i was told to bring the car in. Service had lubricated the gas cap door and said I was good to go. They also recleaned the car which probably was a just a vacuum. After I left , I can see the gas cap cover open again. I stopped by Port City Nissan , where they replaced some springs and corrected the problem at a charge of $52. Once I got home, my wife had commented how dirty the rugs were in the car. I just think when buying a car either new or used it should be spotless without and mechanical issues. There are some other issues regarding the ideling that I have noticed. I wish they took as much time on my paperwork as they did on the condition of the Pathfinder.
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