Customer Reviews of McGee Toyota of Epping
Review type:
Review the crew
by Tom N on 05/23/2025Cassie the service advisor was courteous and Knowledgeable. She responded nicely to my questions and concerns. I will confirm to have my vehicle serviced there and recommend McGee to friendsTrue Review
by Tom N on 11/09/2024My experience was extremely positive. I would strongly recommend buying and or servicing at this dealership.Tom, we're delighted to hear about your positive experience at McGee Toyota of Epping! Thank you for recommending us, and we look forward to serving you again in the future.
Maintenance Done Right
by HybridSaver on 06/01/2024It has very people friendly Service staff and efficient. No pressure and a simple recommendation at the end - what to look for - the next 30,000 miles.We're delighted to hear that our service staff at McGee Toyota of Epping provided a friendly and efficient experience. Thanks for sharing your positive feedback!
Dan is the man
by Tom N on 04/30/2024Service agent was knowledgeable and professional. Also very personable. Clean facilitiesTom, thank you for this 5-star review of McGee Toyota of Epping! We truly appreciate this feedback. Take care!
Excellent Service Appointment
by Al Aubin on 08/30/2023I had the 5K service done yesterday on my Tacoma at McGee. I dealt with Tom on the service desk and as usual he was friendly, prompt and professional. All work was done satisfactorily and I was happy with this service appointment.Al, it's great to know that Tom and our team here at McGee Toyota of Epping provided you with a satisfactory service experience. We appreciate your feedback!
$702.00 to replace 6 spark plugs?!?
by Very steamed excustomer on 08/12/2023Had the front and rear Dif and transfer case oil changed. Went fine and price was OK. Then the service advisor asked if I wanted to change the plugs on my 2019 Tacoma 3.5L. Not for $702.00 I wouldn't!! I as born at night but not last… night!! When I got home I called another Toyota dealer and was quote $275.00. McGee Toyota of Epping, NH has definitely lost a customer today!!I apologize that you were not satisfied with our pricing. We strive to provide transparent and fair service rates, but I will make note of your concern in our efforts to remain competitive. If there is anything else you would like to address, please don't hesitate to reach out. Thank you, Ariel Sallemi - Service Manager - asallemi@mcgeecars.com
Toyota Maintenance Service
by Mae on 07/09/2023Polite, personal and thorough service.Mae - When we see phrases like "polite, personal, and thorough service", we know we're doing our jobs right. Thank you for this 5-star review of McGee Toyota of Epping and keep us in mind for any future needs!
Fabulous
by Michelle on 07/09/2023Always willing to answer questions and very accommodatingIt has been our pleasure to serve you in such an accommodating manner, Michelle. Thank you for the excellent review and for trusting McGee Toyota of Epping with your business. Have a wonderful day and we hope to see you again down the road!
Disappointed in service
by William Cramer on 07/04/2023I have been coming here since it was Hurlbert Toyota. Service has slipped. Staff very friendly, but two things I have noticed. One is if you pay your service bill with a credit card they add 3% on to bill. May seem like a small thing but it… is not good business. Secondly, my last service which was Saturday, when I got back in my car it was clear service tech did not wear gloves and I had grease or dirt (with hand prints) all over the car. Normally, I would have turned around once I noticed it. Except I was running late to meet my wife for dinner. She was not happy when she sat in the dirt on way to restaurant. I happen to be looking for a new car and while waiting for my car he was knowledgeable, no pressure etc. Liked him but I can't say same about dealership. Seems to me they have eliminated family feel as they own other dealerships in MA. Lobby was empty of cars and they have remodeled lobby to eliminate costs. Honestly, can't say I will go back after 9 or 10 years. I have been patient with little things like their website to schedule service. Horrible cust experience website. So, I always called. It works and this may work in MA, but these issues for me are red flags and I am now hesitant to by new car from them. Deteriorating service has been on my mind for awhile and this last experience was enough for me to call my old dealership and start looking for a new car with them. It is about 15 miles longer ride but they were consistent.Hey William, I am sorry to hear about your recent experience at our dealership. I appreciate your loyalty over the years and understand that these issues have been frustrating for you. I I would love the opportunity to discuss this further with you and see what we can do to make things right. Please reach out to me at your convenience. Thank you, Ariel Sallemi - Service Manager - asallemi@mcgeecars.com
Great
by Bob on 04/27/2023HelpfulWe love to hear it, Bob! Thanks for supporting McGee Toyota of Epping with your 5-star review!
Always there to help
by MN on 09/22/2022I needed some emergency car service. Along with AAA I called Toyota to plan to bring the car in for unscheduled service. Michael was incredibly helpful to schedule time to accommodate my sudden need. As well as repairing the car they… could add in a little extra work I requested. In all a great outcome after a stressful start to my day. Thank you McGee team for being there for me.Thank you for taking a moment of your day to write McGee Toyota of Epping a five-star review! We are happy to hear that Michael was helpful and could ensure everything was quickly taken care of. It was a pleasure to assist you with your vehicle. Safe travels!
Exceptional Service
by Al Aubin on 08/11/2022I have 3 Toyota dealerships that are closer to home than McGee’s but I will gladly drive the extra miles for their service. Although the techs are excellent, the main reason that I go is because of Tom on the service desk. Tom is… friendly, helpful, knowledgable and one of the nicest guys that I’ve ever met. I highly recommend McGee for service!Al, we're thrilled that the amazing service of Tom and the McGee Toyota of Epping service team keep you coming back! Thank you for your loyal business and phenomenal review - we wish you many safe miles till we see you next. Take good care!
First Class Service
by Al Aubin on 05/18/2022The Main reason that I go to McGee is because of the outstanding service department and primarily because of Tom Carlson on the service desk. Tom is very courteous, friendly, knowledgeable and efficient. The work by the service department… is always first class and exceeds my expectations. Highly recommended!Your confidence in Tom and the team means a lot to us! Thank you for choosing McGee Toyota of Epping and for sharing a wonderful review. We are looking forward to your next visit!
- Complimentary Coffee
- Cable Television
- Television
- Express Service
- Vending Machines
Tom, we're delighted to hear that Cassie provided you with courteous and knowledgeable service at McGee Toyota of Epping. Thank you for your recommendation and continued trust in us!
by McGee Toyota of Epping on 05/24/2025