Customer Reviews of Dover Honda
Review type:
Hassle-free
New car purchase
by Tara7221 on 02/14/2018I purchased a new CRV here. Alan, my salesperson, was fantastic. He was very helpful and loved what he did. However, I felt as if the finance team, or Sarah, was condescending toward me because of my age. She had quite an attitude toward my… husband and I, especially after I mentioned how our interest rate was much higher than was previously mentioned to us. Her negative attitude almost had me walk out the door, however, I did enjoy everything else about the dealership. I did my research and saw that other people had the same issue with her as coming off with an attitude and negative feedback. It's a shame that I would recommend this dealership to my friends and family and give it amazing reviews had I not had a negative experience with Sarah.Review of Dover Honda in Dover NH
by HappyGolfer1 on 01/30/2018updated 02/08/2018I had a great experience at Dover Honda. The price offered was very fair for the CRV EX. The salesperson I worked with was very knowledgeable and helpful. The vehicle was ready when promised and he spent a considerable amount of time… setting up all the features on the vehicle.HappyGolfer1, Thank you for sharing your recent Dover Honda experience with us. I am happy to hear that your sales consultant provided you with an excellent experience. Congratulations on your new CR-V and thank you for your business. We look forward to seeing you again soon. Sincerely, Dover Honda Dover, NH www.DoverHonda.com
Love Honda!!!
by Rebekah38 on 02/06/2018Steve in the service department is fantastic!! Very personable and understanding. I usually go to a mechanic to get work done because its cheaper, but would honestly consider getting everything done at this Honda dealership because of… him.Rebekah38, Thank you for sharing your experience with us. As an employee owned company, your satisfaction is always our number one focus. Thank you for your business and we look forward to seeing you again soon. Sincerely, Dover Honda Dover, NH www.DoverHonda.com
Always helpful
by crvowner808 on 02/05/2018I've really found the service department to be helpful and trustworthy. If I ever have a question or issue they always help to come up with a solution that works. No hesitation to come back ever.crvowner808, Thank you for sharing your experience with us. As an employee owned company, your satisfaction is always our number one focus. Thank you for your business and we look forward to seeing you again soon. Sincerely, Dover Honda Dover, NH www.DoverHonda.com
Replace Battery
by Caronpj on 01/27/2018Great job completed same day. Thank you so much!Caronpj, Thank you for sharing your experience with us. As an employee owned company, your satisfaction is always our number one focus. Thank you for your business and we look forward to seeing you again soon. Sincerely, Dover Honda Dover, NH www.DoverHonda.com
Excellent customer service, as always
by ablas89 on 01/16/2018I have a positive experience every time I come to Dover Honda. I have purchased both of my Hondas from the dealership, and they always treat me with respect, professionalism, and friendliness. I am impressed every time I go to Dover Honda,… without a doubt.Ablas89, Thank you for sharing your experience with us. As an employee owned company, your satisfaction is always our number one focus. Thank you for your business and we look forward to seeing you again soon. Sincerely, Dover Honda Dover, NH www.DoverHonda.com
Honda sales person
by Seabird24 on 01/03/2018Best experience Ive had purchasing a car. Just loved Rick Stern . His sales style was comforting as he helped me navigate the leasing process . He certainly was patient as well knowledgeable about all facets of the process and The Honda… fleet . Im looking forward to working with him in three years when My lease is up. Very low pressure salesman ! I cant say enough kind things about Rick !Seabird24, Thank you for the kind comments regarding Rick. He is a great asset to our team. Thank you for your business and enjoy your new vehicle. We look forward to seeing you again soon. Sincerely, Dover Honda Dover, NH www.DoverHonda.com
Christmas purchase
by Dartmoor63 on 01/02/2018Sue Garland was exceptional in taking her time to show that car buying can be enjoyed and in no way came across as pushing a sale for the sake of sales targets. Every question asked and made the entire process something you would enjoy and… i would have no worry telling friends to visit Dover Honda.Dartmoor63, Thank you for taking the time to share your experience with us. I am happy to hear that Sue provided you with a great car buying experience. As an employee owned company, customer satisfaction is our number one focus. Thank you for your business and we look forward to seeing you again soon. Sincerely, Dover Honda Dover, NH www.DoverHonda.com
Very Pleased
by Sailmaker on 12/21/2017Very pleased with the service, the way I was treated and the professional way it was done.Sailmaker, Thank you for sharing your experience with us. As an employee owned company, your satisfaction is always our number one focus. Thank you for your business and we look forward to seeing you again soon. Sincerely, Dover Honda Dover, NH www.DoverHonda.com
Work done on doors, and heating system
by Permcolor on 12/17/2017Absolutely phenomenal....Steve was kind, his team of technicians are knowledgeable, and extremely respectful.... My son works as a technician at a Dodge facility, since I had a Honda, he told me to go to this Honda Dealer specifically. He… said they would treat me right, not "soak me financially" and do a good job.... I AM EXTREMELY IMPRESSED... THANK YOU SO MUCH, YOU ARE TRULY WORTH YOUR PAYCHECK and THEN SOME... take care, have a blessed Christmas..... Thank you for everything!!!Permcolor, Thank you for sharing your experience with us. As an employee owned company, your satisfaction is always our number one focus. Thank you for your business and we look forward to seeing you again soon. Sincerely, Dover Honda Dover, NH www.DoverHonda.com
10k check up
by zadrew89 on 12/04/2017Service team members are very polite and detail oriented. Pleasure to work with them.zadrew89, Thank you for sharing your experience with us. As an employee owned company, your satisfaction is always our number one focus. Thank you for your business and we look forward to seeing you again soon. Sincerely, Dover Honda Dover, NH www.DoverHonda.com
Very corteous and professional
by RJGCarguy on 11/12/2017Great service. Very pleased with Dover Autoworld. Quality and everything done timely as promised. High standards always.RJCCarguy, Thank you for sharing your experience with us. As an employee owned company, your satisfaction is always our number one focus. Thank you for your business and we look forward to seeing you again soon. Sincerely, Dover Honda Dover, NH www.DoverHonda.com
30,000 mile service
by kAPrior on 08/25/2017updated 09/11/2017I was given great service at a great price. It is always a pleasure to bring my CR-V in to the Dover Honda Service Department.kAPrior, Thank you for sharing your experience with us. As an employee owned company, your satisfaction is always our number one focus. Thank you for your business and we look forward to seeing you again soon. Sincerely, Dover Honda Dover, NH www.DoverHonda.com
new tires
by sprinter10 on 08/23/2017Could have saved approximately $50 at town fair but I appreciate the attention and friendliness of the service people of Dover Auto. I have been doing business with this dealership since 1988. The old Ed Byrnes days that speaks for itself.Sprinter10, Thank you for sharing your experience with us and for your 30 years of business! As an employee owned company, your satisfaction is always our number one focus. Thank you for your business and we look forward to seeing you again soon. Sincerely, Dover Honda Dover, NH www.DoverHonda.com
Purchasing a 2017 Accord from Dover Honda
by evangelosc on 08/21/2017Best e-price of all other dealers. Sue, the lady that sold us the car was exceptional. Very professional , accommodating and knowledgeable. Will buy from her any time.Thank you for sharing your recent experience with us evangelosc. I am happy to hear that our prices were competitive and that Sue provided you with a fantastic car buying experience. Enjoy your new Accord and we look forward to seeing you again soon. Sincerely, Dover Honda Dover, NH www.DoverHonda.com
A Fabulous Fit!
by craigsfowler on 08/13/2017Had another great experience buying a car at Dover Honda from a friendly and professional team. I knew what I was looking for and they made it happen. What more could be asked for?Thank you for sharing your recent experience with us craigsfowler and thank you for your business. Enjoy your new Honda Fit and please let us know if there is anything else we can do for you. Sincerely, Dover Honda Dover, NH www.DoverHonda.com
Purchasing a new car
by Moonshine4 on 07/27/2017Our experience with Brad was very good. He was knowledgeable, a good sense of humor, and enjoyable time discussing the benefits of the car of our interest. His answers to our concerns and question was clear and most helpful. In the… future if our interested in purchasing another car, we definitely hope to work with Brad. Our over all experience with Honda was excellent, everyone involved was courteous, knowledgeable and most helpful. We wish the Dover Honda a most successful business.Thank you for the 5 star review Moonshine4 and thank you for your business! I am happy to hear that Brad provided you with an excellent car buying experience. Enjoy your new vehicle and we look forward to seeing you again soon. Sincerely, Dover Honda Dover, NH www.DoverHonda.com
First oil change & tire rotation
by zadrew89 on 07/25/2017This was my first time coming to your place after purchasing my car. The service was great and I was very happy with the customer experience. It was a nice surprise to have my car washed and vacuumed - this task was a real big deal to me.… The service rep was extremely nice and even helped me to figure out how to put my windows down by using my remote. I was extremely pleased with the whole experience.zadrew89, Thank you for sharing your experience with us. As an employee owned company, your satisfaction is always our number one focus. Thank you for your business and we look forward to seeing you again soon. Sincerely, Dover Honda Dover, NH www.DoverHonda.com
Excellent Experience!!!
by Frankou812 on 07/24/2017I have purchased many vehicles in my life & I must say Rick Stern at Dover Honda is a pleasure to deal with along with all the employees there. They always find the lowest financing percentage & manage to make the paperwork process seamless… & easy. They listen & comprehend to what I'm looking for & have not disappointed. This was the third vehicle purchase my family has made there & all were great! Thanks Rick & Dover Honda!Thank you for the kind comments Frankou812! I am happy to hear that Rick provided you with an excellent car buying experience. Enjoy your new vehicle and we look forward to seeing you again soon. Sincerely, Dover Honda Dover, NH www.DoverHonda.com
No cool air....
by RJGCarguy on 07/01/2017We had an issue with the fan/blower for the heat and air conditioning. We reported it immediately. Josh in Service spoke with his boss about our dilemma. He gave us a rental and had his technician try to find the problem. Josh called and… told me that they found the issue. He ordered the new part. It was to be overnighted. I got a phone call the next day telling me our car was all set. I picked the car up. Within 3-4 days Josh called me to see if everything was ok. We would highly recommend Dover Auto World.RJGCarguy, Thank you for sharing your experience with us. As an employee owned company, your satisfaction is always our number one focus. Thank you for your business and we look forward to seeing you again soon. Sincerely, Dover Honda Dover, NH www.DoverHonda.com
service
by KathieL9 on 05/15/2017I always go to Dover Auto for my maintenance or other things I need done. There are a lot of great people there. I like Jim and Nick to name a few. thanksDear KathieL9 Thank you for sharing this fantastic review with us! I am happy to hear that Jim and Nick make your experiences at Dover Auto world enjoyable. Thank you for your continued business and we look forward to seeing you again soon. Sincerely, Dover Honda Dover, NH www.DoverHonda.com
Tara7221, Thank you for making us aware of your recent experience and I apologize for the way you were treated. Management is aware of this review and has made the necessary changes to ensure this does not happen again. Thank you for your business and we hope to see you again soon. Sincerely, Dover Honda Dover, NH www.DoverHonda.com
by ebbenzall1 on 05/30/2018