Banks Chevrolet Buick GMC
Customer Reviews of Banks Chevrolet Buick GMC
Review type:
Stress Free Purchase!
Great Service Appointment
by jjohnson on 06/02/2025Good service appointment, In and out. No issuesStress Free Purchase!
by Aliza on 11/14/2024Andy was amazing to work with! The whole process was seamless and stress free. I didn’t feel pressured in buying the car, and he was personable which made this experience ten times better. Thank you, Andy!!Aliza, thank you for your kind review; we are happy to pass along your comments to the team here at Banks Chevrolet-Cadillac, INC.! If you have any further questions, please give us a call. We're always happy to help! Sincerely, The Banks Chevrolet Cadillac Buick GMC Team (603) 229-4176
Franks Explorer
by Frank Eastman on 06/05/2023Excellent Service as always. They are very upfront about what needs to be done. And more importantly don't try to sell you something you don't really need. And the shuttle service was great too.We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!
Great Experience!!!
by C Gidley on 02/01/2021It was one of the easiest buying experiences I've ever had. Mike made everything so convenient and simple I will not hesitate to purchase from them again.We are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Best, Banks Chevrolet Buick GMC
Worst experience with a dealership ever! I would rank zero stars if I coul
by Rogergh20 on 01/25/2021I I needed a vehicle badly and Banks knew it. I worked with Mike Lienhart, who promptly told me that the price I see is the price I pay, but maybe they could negotiate the doc fee cost (which I knew wasn't negotiable.) Even the price… manager wouldn't work with me. He gave me an extra $500, and would give me another extra $500 if I could recommend to a friend or family member (no way.) I found out later that my vehicle was worth much more.Thank you for sharing your experience with us. We would like to discuss what you’ve detailed regarding your most recent visit. We assure you that 100 percent customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns. Best, Banks Chevrolet Cadillac Buick GMC Team
Unsatisfied customer
by Unsatisfied customer on 12/18/2020I have a 2019 Silverado with the 6.2 liter. Bought it last year. Since I've had it I've had the engine light come on as well as the ABS and Stabil Trac lights. The first time I had to have it towed, the vehicle was locked up and not mobile.… The second time I had the same issue. Each time they said it was a software issue and they fixed it. Now it has done it a third time where the engine, ABS and Stabile Trac lights have come on and are staying on. Once again i bring it up to Banks. I leave it there for a whole day and I just received a call from a lady stating the truck is all set. I asked her what's wrong with it and she says they couldn't find anything. I stated there is obviously an issue, it's been there three times. She said I'm not dealing with the other two times just this time. I asked her what she is talking about , it's all the same issue. She said, again I'm only talking about this time. I told her I don't want it back until it's fixed. She said fine it will sit on our lot all weekend until the technician comes back Monday or she said you can take it home. I said, is it ok to drive and she says you should be fine. I said fine, I'll bring it back on Monday. She said, why? If you take it that's the end of it. I told her, no it's not it's still not fixed. She talked to someone and said ok, you can bring it back Monday. She acted like she's doing me a favor. How about fix the truck the first time and stop wasting my time and energy. Horrible service. This is not the first time either. If I could give them a half star I would.We acknowledge your review and are currently looking into the events you’ve detailed.
Workk perforrmed on my vehicle
by Kenneth on 06/25/2019as treated with respect. Have never been more satisfied with a service writer before.Kenneth, thank you for taking the time to write this fantastic review! We look forward to working with you again. Best regards, Banks Chevrolet Cadillac Buick GMC Team
Nice job.
by michael329 on 04/18/2019Very pleased with the car buying experience. I was able to test drive the vehicles I was interested in. The staff facilitated my trade in, financing, and purchase of my new vehicle. The entire process was seamless.Congratulations on your new purchase! We hope you are continuing to enjoy your car! It's wonderful to know you feel confident in your decision to choose Banks Chevrolet Cadillac Buick GMC as your dealer as it is imperative we make the car-buying experience as seamless and efficient as possible. Take care! Best regards, Banks Chevrolet Cadillac Buick GMC Team
est Dealership Anywhere!!
by Nighttrain on 04/11/2019If you want the ultimate in an excellent auto-buying experience, Banks is the place. The dealership is aesthetically pleasing, ultra clean, large, lots of selection, and lots of staff waiting to help. The sales tactics are not the least bit… pushy and the sales people are extremely knowledgeable about their products. My sales person was Meghan Paquette, and I'd have to call her a customer's dream. She's really on her toes, wants to please and is willing to do all she can to get you in the right car for the right price. Plus her friendliness and customer care are beyond reproach. Within the last year I've bought a Camaro SS for my wife and a Yukon Denali for me from Banks, and both times I walked away happy. Above all, Banks is such a successful dealership that they don't have to play games, and their honesty over the 20 years I've been dealing with them goes unquestioned as far as I'm concerned. You'll love this place.Thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your loyalty and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you and your wife enjoy your new vehicles and we look forward to working with you again! Best regards, Banks Chevrolet Cadillac Buick GMC Team
2019 Equinox
by Dannoy2 on 04/11/2019Purchase a 2019 Equinox LT and extremely happy with the purchasing experience and the vehicle. Banks is THE place to buy your cars or trucks!!!Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that our sales team provided you with such exceptional service! Thank you again and congratulations on your new 2019 Equinox LT. Best regards, Banks Chevrolet Cadillac Buick GMC Team
Great Job Mike!
by lexydanielle on 03/07/2019updated 03/14/2019Mike Tierney was amazing. I was never pressured or rushed. He was always very thorough and I had great follow-through!Thank you for taking the time to write about your experience. It's great to know Mike was able to provide you with a pressure-free and thorough service experience. Please feel free to call or stop by if there is anything else we can do to help you. Best regards, Banks Chevrolet Cadillac Buick GMC Team
2019 GMC Denali 2500HD
by Jtradar on 03/08/2019Bought 2019 Denali in december. Great selection, painless buying experance! Truck was perfect on delivery.Thank you so much for this excellent feedback. We are happy to hear that our sales team worked hard enough to make your purchase completely painless. Enjoy your new 2019 GMC Denali 2500HD! Best regards, Banks Chevrolet Cadillac Buick GMC Team
Excellent Service
by Jeff Q. on 11/12/2018I had to have the entertainment system monitor in my Buick Encore replaced and Banks went well beyond what I expected to ensure I was satisfied. I will not hesitate to go back.It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best Regards, Banks Chevrolet Cadillac Buick GMC Team
My service experience at Banks concord nh
by Dan Hampton on 11/09/2018What a true group of professionals, on the ball cleaned my vehicle too. Very pleased.Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Best Regards, Banks Chevrolet Cadillac Buick GMC Team
Appointment not kept and vehicle NOT available!
by lakermike on 07/05/2017I’d like to share my “Banks experience” on Thursday June 15. I’ve been waiting for a Chevy Silverado with the “High Desert” package for months and was notified by your staff when it came in. After numerous phone calls with Marisa,… Christen, and others I was pressed into setting up a 9 – 10 am Thursday June 15th appointment since there was only one vehicle and she wanted to make sure it would be available and not sold. I even received a phone message the night before the appointment at 7:18 pm from Christen confirming said appointment with Wayne. I arrived at 9:30 am as scheduled fully expecting to purchase what I’ve been waiting months for, and was told Wayne was not on the site, which disturbed me but I understand things come up sometimes. Then I was told by Dylan Lesnewski a Sales Consultant that the “High Desert” was not on site either but he would go get it which upset me. Why have me travel to a confirmed appointment and then not even have the sales rep or the vehicle on site? He would not tell me how long it would take when asked, I was just told to get something to eat, have some free coffee or use the restroom if I wanted. After roaming around for quite a while, using the restroom, inspecting the showroom vehicles twice, I decided it was more than long enough to be waiting and left a message with the information desk to let management know that I was stood up by Wayne and my vehicle was not available after traveling all the way from Gilford NH. In the parking lot as I was leaving, I saw Dylan pulling in with the “High Desert”. He started showing me the vehicle which was filthy, just coming off the train with trash in the back seat. Sometime later, Wayne came out and started making excuses about not meeting me and not having the “High Desert” available on site. I told him I wasn’t really interested with his excuses and he walked off. I continuing to discuss the options with Dylan… then, right in front of the main entrance doors I noticed a large Salesman bouncer type came out the door and stand threateningly facing me with hands on his hips staring me down. I ignored him continuing my discussion with Dylan until I got in my car and left. I was very upset to be treated this way and sent several emails and letters to Banks without getting ANY reply.nasrjack
by Nasrjack1968 on 04/18/2017Didn't take long to cut a deal and they had what I was looking for , I will do business againAs always the service is excellent
by MHarlow on 04/06/2017updated 04/17/2017As always the service is excellent and we are very pleased with this dealership as we have purchased several vehicles and have all of our service done on them hereBanks delivers
by Travelcind on 04/05/2017updated 04/17/2017Efficient, as advertised. Simple oil change on my duramax. Informed me if a recall that I scheduled service for. Rotated my tires and I got the truck back cleaner than when I dropped it off.A pleasure shopping
by DennisMan on 04/12/2017I got the truck that I picked out, at the price that I needed it to be. And I was treated courteously all throughout the process.Dream price found
by CurryColonels7 on 03/27/2017updated 04/07/2017I love banks! I got the lease of a lifetime thanks to Brennen Haywood! The customer service was the best of any dealership I've been to and I've been to a lot of dealership. I was able to get a car I love with more features than I expected… to be able to afford. Thank you so much Banks! You made my first car buying experience better than I could've imagined and you've definitely gained a customer for life.Make Banks Auto your first choice Huge inventory, amazing staff great price
by dillonc07 on 02/22/2017After owning 7 different rams I decided I wanted to take a look at a chevy. Our salesman Mark Mulcahy was a delight to work with. Im a very picky person and tend to take my time when deciding on purchasing anything. Mark was very… informative, genuine, laid back (not pushy), didnt blow up my phone, and helped get us the best deal. After deciding on a truck, price, and lease/purchase. We moved onto the financing part. To our surprise the finance manager did not try to push extra products and when we declined the extra insurance he didnt keep pushing. Banks all around was a very refreshing experience and as long as my new chevy holds up Banks will have all of our future buisness. Thanks guys for an awesome experience, we will def be back
GMC Sierra 1500
Chevrolet Silverado 1500
GMC Sierra 2500HD
Aliza, thank you for your kind review; we are happy to pass along your comments to the team here at Banks Chevrolet-Cadillac, INC.! If you have any further questions, please give us a call. We're always happy to help! Sincerely, The Banks Chevrolet Cadillac Buick GMC Team (603) 229-4176
by Niki Abney on 11/18/2024