Grappone Honda
Today 7:30 AM - 7:00 PM
Customer Reviews of Grappone Honda
Review type:
Purchase Experience
by Happy Honda on 08/04/2025
Great knowledgeable team, no sales pressure.
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The following reviews are more than two years old. They are not included in the overall rating.
1871 reviews
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Maintenance to replace all belts.
by LuJonesy on 05/06/2017Staff is friendly and efficient and work is done as requested, done in a timely manner and at the quoted price.Simply great!
by Taramarie22 on 05/05/2017YOUR FANTASTIC STAFF! From reception to service, everyone was super nice, knowledgeable and a pleasure! GIVE THEM ALL A RAISE!Great service! No pressure buying process!
by moon_fox4 on 05/03/2017I really appreciated that they were patient with me. I never felt pressured or obligated to buy a car. They just gave me all the information I needed and then let me make my decision. So helpful especially for a first time car buyer!Tires
by MagdalenaFWH on 05/03/2017I have purchased a use Honda a year ago. Six months after the purchase I put on winter tires on my Honda and the original tires had to be disposed because of its condition. I liked that the Grappone split with me the cost of new season… tires after the winter. Thank you.Grappone Honda - CRV - Customer Review
by Mary2017_NH on 05/03/2017My appointment was on schedule and took the that was estimated. The service specialist explained what they had done and what things will need to be done in the future. Also provided an estimate of the cost - making it easier to plan. All… my questions were answered. Very comfortable staying in the waiting room and the staff is always very friendly.Service
by Martinez74 on 05/03/2017Overall, good experience. Would recommend them, however be prepared to be upselled at your service visits just like any other dealership. Would rather go to them than a Manchester dealership.Grappone Honda
by apt5460 on 12/04/2016updated 12/27/2016The Management Team at Grappone is beyond compare - they listened to my concerns and went out of their way to help me get the car of my dreams.A great place to do business
by B_Radinthe518 on 07/19/2016I work in sales for a living and the last thing that I want to do on my free time is haggle with a car dealer. Grappone fixed that for me with their approach to car sales. It was an absolutely fantastic buying experience. I will definitely… do business with them again.what a painless buying experience (again)
by rudybazelmans on 06/01/2016I have owned about 20 cars in my life but for the last three, I have gone to Grappone Auto to buy them. I just find the fixed price approach to selling cars such a pleasant alternative to the normal car-buying hassle. Instead of spending… my time negotiating (like at other dealerships), it was about my needs and cars that suited my needs. This no-pressure approach means that I have no concerns about calling with questions because I know there will be no pressure (and there wasn't); this is how I want to buy cars. I bought new Hyundai Genesis from Dan Morgan, who was great to work with. Was the price competitive? Yes, I checked at other dealerships in the area and the Grappone price was much better and didn't require any haggling. I am from Nashua but I'll keep coming back to Grappone in Concord for my cars, it is worth the slightly longer drive. RudyGrappone Honda and Patricia Lord, Product Specialist
by TriRose on 04/22/2016My husband and I came to Grappone late on Sat. afternoon a couple of weeks ago and were greeted by Patricia Lord. That was our lucky day! We talked to Patricia honestly about what our needs were and she really listened. She was warm and… "real" - nothing phony or salesperson slick about her, and we greatly appreciated her and her honesty. She took us on a test drive and did everything right by us. I wasn't quite ready to commit right at that time of the evening as I'd been car shopping all afternoon. By the time I was ready the following Monday morning, someone else had scooped in and bought the vehicle, but Patricia took the time to help me and figure out something else. Now I'm the very happy owner of the right CR-V for me - one with less miles on it and I'm happy to say one that gets great gas mileage. If you need a new or used Honda, see Patricia Lord at Grappone Honda. You'll be very glad you did.Fantastic Service!
by Barkerakevin on 03/14/2016Had the pleasure of going through Patricia at the Bow Grappone Honda dealership. Sitting down and working to really understand my needs and/or wants, Patricia, as well as the rest of the team, all came to assist. Whether a question that… stumped one person, another would jump in to help, and a huge thanks to the team players that were grabbing all the cars to test drive. There was absolutely no pressure to buy (unlike most other dealerships) the associates really want to make the right choice for you, even if it isn't a car that's on their lot. The team at Bow Grappone Honda are a great bunch of people who truly care about their jobs, and the customers who choose to seek their assistance or business. It honestly was a pressure-free environment, where the team makes sure that the individual is over-the-moon happy with their choice.Awesome experience
by MichelleJohn on 12/01/2015We went to Grappone Honda with the intention of purchasing a new CR-V. Tim came out to talk to us and without pressure walked us through the whole process. He was awesome!! He answered all of our questions and didn't try to sell us… anything we didn't want.Painless car purchase!
by geezah on 08/10/2015My wife and I drove to Grappone Honda to test drive two car models we were interested in. We had two Hondas to trade in and I was a bit concerned with the deal we would get. First off we met Angela, a sales rep who took the time and asked… questions to find out what we really wanted. She got us two cars to test drive and without any pushing from her, we were able to buy an even higher trim level than we originally were looking for. Jeff, Angela's team leader also evaluated our two trade-ins and I was delighted to find that Grappone offered us more than my research had indicated we might get. Terry the finance person was very careful about walking us through the paperwork and overall my wife and I were very happy with the process. Grappone offers up-front pricing that is competitive as well as reasonable trade-in values. Overall I would rate this the easiest car purchase we have made in a long time.Best experience!
by kimmer6 on 08/03/2015If you are looking to buy or lease, this is your place. The no haggle policy (whatever they call it) is wonderful. Look on their site and the price is right there. No back and forth. No game playing. Shirley was awesome! Going here from… now on. And telling ALL my friends!!!Top notch dealership.
by jkr5 on 06/17/2015Friendly, honest and efficient sales people. Dealership was up front about all costs and expenses and delivered vehicle in a timely manner. Vehicle has good build quality and an impressive array of standard features. I would definitely… recommend them and to anyone contemplating the purchase of a new or used Honda.Service is great
by nana32 on 01/27/2015I brought my car in for a 75,000 mile service. On inspection there was a brake issue. I received a call about the extra work and they were able to complete the work the same day. I trust the advisors recommendations.No Pushing
by FitBuyer on 10/15/2014I appreciated the lack of pushing. When they asked me if I wanted to have accessories added to the car, I said I wanted to think about it and my salesperson just said "OK." I went back the next weekend and had them add splash guards and… floor mats.We bought Another One at Grappone
by Fyredown on 10/15/2014We continue to buy our vehicles at Grappone and it has been over a spread of 20 years. They have always been good to us with the fairest deals, great customer service and no delays. We love you Grappone!Grappone is Great
by marylt on 10/12/2014I purchased a 2014 CR-V from Grappone and traded in my 2004 CR-V.The trade-in value was excellent and in-line with Kelley Blue Book and Autotrader quotes. My salesman, Nicholas, was very professional, knowledgeable about all aspects of… the sale and helpful with all questions and concerns I raised. Having experience with both the service and sales departments ,I would definitely recommend Graponne- A+ rating! On a selfish note-I would love a "satellite" store in the Lakes Region.Great buying experience
by paula38 on 09/16/2014I just purchased my fourth Honda from Grappone and it was an excellent buying experience. My salesperson, Erin, was the most knowledgeable auto sales person I have ever worked with. She showed me the different models I wanted to see and… helped me find the new Accord that best met my needs. I greatly appreciated the efficiency and professionalism she demonstrated. Buying at this dealership took the unpleasantness out of car buying and I recommend this dealer, and Erin, without hesitation. Paula M.Thank you for your kind words. We are glad to hear that you had a wonderful experience with us! Erin is a great asset to our team. Thank you for your review and we hope that we can assist you in the future. -The Grappone Honda Team
Grappone Honda Concord NH
by debbie110 on 07/12/2014The salesman was very patient with all of my questions. I did not feel pressured at any time and he even set up my hands free device for me before I drove away.
About our dealership
Thank you for your kind words. We are glad to hear that you had a wonderful experience with us! Erin is a great asset to our team. Thank you for your review and we hope that we can assist you in the future. -The Grappone Honda Team
by grappone1 on 09/18/2014