Customer Reviews of Mercedes-Benz Of Reno
Review type:
Great experience buying
by Nancy on 04/11/2025I had a great buying experience working with Marcos and Steve. Steve called me several times after the sale to answer questions and to make sure I was satisfied with my new GLA. The pricing was right in on the new car and my trade in. I’m… very happy with my experience.Wonderful experience, thank you MB of Reno!
by Tyler J on 10/21/2024I recently had the pleasure of purchasing a Mercedes GLC from Mercedes-Benz of Reno, and I couldn’t be happier with my experience! From the moment I stepped onto the lot, I was greeted with warmth and professionalism, but it was my… salesman, Chance, who truly made this experience exceptional. Chance is hands down the kindest and most down-to-earth salesman I’ve ever worked with. His extensive knowledge of the vehicles and the entire buying process made me feel confident and well-informed every step of the way. He took the time to understand my needs and preferences, ensuring that I found the perfect GLC that matched my style. The dealership was clean, and the staff all smile at you in passing. When I signed for the vehicle, it was detailed thoroughly, inspected for safety, and they even connected my phone to my new car before leaving! Refreshments were also provided throughout. Everyone from the sales manager to the finance manager was well informed, excited, and a pleasure to work with. Following my purchase, the team reached out to congratulate me and make sure all was going well with the new car. What a wonderful experience! Thank you, Chance and team!We are pleased to hear you had such a positive experience with us, Tyler! If you ever need help, just give us a call. Happy motoring!
Better then expected
by I Buy Cars on 06/24/2024Marcos cannot be beat for Knowledge and Service! His personality is Tops.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Reno! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes Benz GLE
by brandyruiz on 06/19/2024Best experience EVER buying a car! Our salesman Ilya was incredible! His knowledge and expertise were phenomenal! I love my new car and I couldn't of had a better experience ! Thank you soooo much!!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Paul B
by Pleased on 03/29/2024The sales team were welcoming, knowledgable, took time to show and explain each vehicle options. My sales person Akeem was great. He followed up, had good customer service and patience. The finance team and Javier the technical specialist… were excellent. Good overall experience. I purchased a GLE.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchase of a 2018 RAV4
by Debdanm on 03/23/2024Steve was very helpful and walked us through the whole process. We brought cash and I guess it was a problem for the finance manager, but we didn’t know otherwise we would’ve brought a check.Hi, we are very happy we could provide you with a positive experience! If you need more help, our team is available to talk -- safe travels!
Reno Mercedes Benz Offers Excellent Service
by BradMamer on 01/27/2024At year-end 2023 I traded in my 2020 GLE for a 2024 GLE 53. From the new GM, Tom, to Sales Manager, Nick, my AMG Sales Specialist, Chance and my new Service Advisor, Desiree, I received top-notch, friendly and professional service. My… trade-in and new financing through MBFS was an equally top notch experience. Having moved from Las Vegas two years ago, and after over 13 years of great experiences with Fletcher Jones MB, I was thrilled to experience the same high level of service and care.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sale by Akeem
by Pam Franco on 01/05/2024We had Akeem Smiley as our sales rep. We couldn't ask for a nicer young man. He did everything he was able t make sure we were happy with our purchase and t get a good price on our old carHi Pam, we're happy you found Akeem to be so supportive during your experience here at Mercedes-Benz of Reno. If you ever need help, just give us a call. Happy motoring!
Great selections of vehicles
by Wayne918 on 11/26/2023I am very picky when it comes to choosing the vehicle color and options. Even though I had a hard time finding the right vehicle at even bigger dealerships, I was able to find the right car here.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Car buying experience
by Lee on 11/15/2023In these current times finding a car dealership that’s doesn’t charge over MSRP can be a bit challenging. I was in search of a Mercedes Benz but found several dealers charging a “dealer mark up” of $4,000 to $,5,000 over MSRP. After an… extensive and exhaustive search both locally and out of state, I was having difficulty finding a dealership willing to sell at MSRP, that is, until I came across Chance, at Mercedes Benz of Reno. After determining that the dealership was willing to sell the car at MSRP (without any dealership markups), I decided to fly down to further discuss a possible purchase. After deciding on the vehicle, I found it wasn’t readily available on the lot, and I would have to special order the car, which, would take several months to receive. During the waiting period, I was in constant communication with my salesperson, Chance. I was updated periodically on the progress of the build and received timely responses to my plethora of questions. After a few short months my vehicle arrived. The car was equipped with all my requested options and without any “additional” dealerships add ons. The entire process was pretty painless and went very smooth, and at no time did I feel pressured and/or obligated to purchase the car. Chance, did a great job as my salesperson. He was very professional and exhibited an extensive knowledge on the Mercedes brand and the various vehicles in the fleet. I found both he and the dealership to be honest and forthcoming, which, only enhanced my overall positive buying experience. I would be remiss if I didn’t acknowledge two other individuals who were involved in purchase. Scott And Javier. Although, I opted to wait on the service packages, Scott (finance director), did a phenomenal job in presenting and explaining the various options available to me. With the myriad of systems and operational functions that make up a GLS, Javier (product concierge) was instrumental in demonstrating and explaining the nomenclature of each, which, I found extremely beneficial. Their assistance coupled with the customer service provided by Chance from the onset and throughout the entire process is commendable. It’s evident that this dealership keeps customer satisfaction at the forefront and continuously strives to embody and implement those guiding principles which, shapes each and every customer interaction. The criticality of a dealership fostering a meaningful and longstanding relationship with its customers is imparative and can’t be overstated. It’s a mindset that’s created internally and requires the buy-in of all personnel at the dealership. This mindset was clearly showcased in the customer lounge in a framed piece which, hangs on the wall and is signed by staff highlighting the dealership’s pledge to meet and/or exceed customer expectations. This speaks volumes of the dealership’s genuine desire and steadfast commitment in wanting to provide the highest level of service possible. So, if your looking to purchase a Mercedes Benz from a dealership that’s honest, has great customer service and offers a low key and stress free buying environment, I would highly recommend visiting Mercedes Benz of Reno.Hi Lee, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Reno! We appreciate your recommendation of Mercedes-Benz of Reno and we hope to be of service again in the future.
Great experience!
by Rogers01 on 10/03/2023Jaclyn spent hours with me picking out the perfect car and going over all the options that I liked. She made the process fun and stress free! Nicholas was also great, very knowledgeable and professional. Best customer service in Reno!Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Good experience
by grandmalynne on 09/04/2023Our sales person, Allison, was wonderful. She was helpful-courteous- and informative without being pushy.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Highly professional team.
by Wife's Benz on 07/21/2023I was impressed by the professionalism and teamwork in the team. I spoke with one individual, but on successive visits we were helped by others just as capably. Got a wonderful car at a reasonable price.Hi, we really appreciate your feedback! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great car buying experience
by WendyR in NV on 07/20/2023Working with Dave Rowe at Mercedes Benz of Reno was a great car buying experience. He was extremely professional, always got back to me right away when I had questions and worked hard to find exactly the car I was looking for. He was… great and I would highly recommend working with him and the team at Mercedes Benz of Reno.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Sales Experience
by lexn13! on 07/12/2023The best sales people!! So helpful and willing to work with you on prices. Highly recommend!Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Reno and we hope to be of service again in the future.
Purchase of Mercedes Benz in Reno Nevada
by Romero's on 07/01/2023Excellent service, patient, thorough and pleasure to work with. Dave, Steven, Scott and Nick were excellent throughout the process. And, we LOVE our car!Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Bought Used Car - Good Experience
by Highlander on 06/16/2023Bought a used car recently. It was in great condition. Those helping were very knowledgeable and friendly. It was a long, but pleasant experience. I did not have all the information I needed on hand, and the staff was very accommodating.… Chance was great to work with, his boss should give him a raise. The showroom was very nice and clean. Lots of snacks and fancy coffees In the waiting/lounge room. Got the keys same day for car and drove home.Hello, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
G63
by Intervention on 06/04/2023Dave Rowe provided professional and timely guidance through the process of building, ordering, and taking delivery of my G63. It's not an easy thing to purchase a $200K vehicle, working with Dave not only produced the desired results but… was smooth and efficient. Will certainly use him for future purchases.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Auto purchase
by Jme Dee on 02/15/2023Amazing experience, no haggling necessary!Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Bought 580s
by Whatever on 02/03/2023Smooth dealHello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Mercedes Benz of Reno
by billwfs on 01/31/2023Friendly and efficient dealershipHi, we are so happy to read such a great review about Mercedes-Benz of Reno! Drive safe, and we'll see you on the road.
Mercedes-Benz Sprinter
Mercedes-Benz GLB-Class
Mercedes-Benz GLE-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Nancy, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
by Sandy Karon on 04/15/2025