Customer Reviews of Audi Las Vegas
Review type:
Love my new Audi
Autonation Lifetime Battery replaced
by flying audi on 05/21/2025Somehow the purchase was not in their system. After I showed them the receipt from 5 years ago, they promptly processed the request and the dead battery was replaced.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
A heartfelt thank you
by Jsonpnsky on 03/05/2025I had to bring my Q5 in for servicing and found out that it needed about $2500 in repairs, Rodolfo- my service provider, was professional and very intuitive. He went far and beyond to make sure that I had a loaner and also texted me through… the whole process until I returned to pick up my Q5 a fee days later.Hi, we're happy you found our staff to be so supportive during your experience here at Audi Las Vegas. Feel free to stop by if you ever need any more help.
Review of service at Audi W Sahara
by Kristie on 02/13/2025I received the recall on my tires and reached out to Audi, I immediately spoke with Curtis Maldonado in Service and from the beginning he was amazing. His professionalism, attention to detail and follow up were all above and beyond. He… answered all my many many questions and even when the job was done he checked up . He definitely deserves more than 5 stars . Curtis represents everything a company should want in an employee and Audi is very lucky to have him.Hi Kristie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
E-Tron 40k Maintenance
by Sam E-Tron on 02/10/2025The 40k maintenance work would take 5-8 hrs to complete. My advisor Wido provided me a loaner vehicle to use while the EV is at the shop. He also follow thru with updates and answered all of my inquiries.Hello Sam, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent Service
by Mitchell on 02/05/2025The service I received was excellent.. Madelynne Pope checked me in, reviewed the service and ensured that the work done was quality and to my satisfaction.Hello Mitchell, we're happy you found our staff to be so supportive during your experience here at Audi Las Vegas. If you ever need help, just give us a call. Happy motoring!
Dangerously Negligent, ZERO Integrity.
by KatieLV702 on 12/23/2024IF YOU DONT DONT LOOK RICH OR YOUR CAR ISNT THE TOP OF THE LINE NEWEST MODEL.. GO ELSE WHERE. DANGEROUSLY NEGLIGENT. Wish there was a ZERO STAR option. My vehicle had a dangerous safety recall, and needed a full diagnostic. I was… called to raplace the battery... and two weeks later "come pickup your car." Reviewed invoice, never given any reccomendations besides what had been done, in writing or other communication. $1000 later, I got LESS than TWO MILES away and my engine completely shut off. Barely coasted into a parking lot. Called and was left waiting for 2 hours for a return call and return tow. Dealership is currently trying to find documentIon that I declined reccommended repairs. Lies which are not provided on the invoice. These guys do not have any integrity, and dont care about vehicles or customerz that cant spend $$$. Dont provide full diagnotics, which for $200+ should be no problem. Will update.Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Oil change
by Alexandra on 12/06/2024updated 12/13/2024Great experience…quickly done, video sent of what was done and left with a clean freshly washed vehicleWe are pleased to hear you had such a positive experience with us, Alexandra! Don't hesitate to call us if you ever need anything. Be safe on the road!
Above and beyond
by Kespchgr on 05/30/2024Wido was so helpful, understanding and prompt with everything from day one until I picked up my car. Everything and everyone at Audi Las Vegas changed my perception of how a dealership handles their customer service.Hi, it is great to read such wonderful comments about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service visit
by Audi rsq on 05/23/2024Kevin did a nice job getting my car serviced, and getting it back to me in a timely manner.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Always professional service
by India Smith on 05/05/2024Always good service, Always professional, Always available to answer questions.Hi, we appreciate you taking the time to leave us a response, India! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service inspection
by Lalahix on 04/29/2024Steven was great! Communicated excellent & very easy to talk to!Hello, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!
Love my new Audi
by Becki702 on 03/27/2024I was indecisive about trading in my A3 cabrio either for a Q5 or Q3. Jordan was patient and really made the sales process easy. He along with Greg found me the perfect Q3 that checked all my boxes.Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Audi Las Vegas is great!
by Suzanne on 03/07/2024Audi Las Vegas lives up to what a Luxury Car Dealer should be. I loved that I received a video of the repairs needed on my car narrated with a description of the problems. My service person, Rodolfo, kept in contact with me and answered… all my questions. My car was returned after a wash and cleaning inside, which was so appreciated. Even though there is an Audi dealership closer to my home, I prefer to take my car to Audi Las Vegas.Hello Suzanne, we're happy you found our staff to be so supportive during your experience here at Audi Las Vegas. Don't hesitate to call us if you ever need anything. Be safe on the road!
Enjoyable buying experience
by Prince1 on 02/26/2024I recently purchased a 2034 Audi etron GT from Audi Las Vegas My sales team of Tom and Eric were outstanding Both were very knowledgeable and professional with no high pressure tactics They simply answered all my questions and guided me… through the purchase process I am a customer for lifeHello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Great transaction
by HellKitty on 02/12/2024I purchased an Audi SQ8 remotely - that is, I never went to the store itself, since it's in another State. The entire deal (including trade-in) was done over the phone and by email. Audi Las Vegas had the car transported to the AutoNation… in Albuquerque (which is considerably closer to me than Las Vegas) at their cost; once the vehicle arrived, I drove my trade-in down there, signed all the paperwork and left with the new car. Everyone - at both Audi Las Vegas and AutoNation Albuquerque was phenomenally nice and helpful.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
A "Link" to Service!
by Trudarknis on 02/09/2024Jacob Link was a stellar sales specialist at the Audi location on Sahara. He was cool and no pressure energy, when I entered the sales area. He asked only a few questions but then offered a test drive. I told him I would be back the next… day to purchase the car and confirmed I would be in. He was there 9am the next morning on his day off to greet me and stayed through the long day of the sale to make sure I was satisfied. When I later came back after the sale, he greeted me and kept up the same energy and friendliness. I appreciated his candor and professional demeanor. He was an exemplary luxury experience service provider.Hi, thank you so much for your positive comments about Audi Las Vegas! We can't wait to see you again, have a great day.
tire replacement cost
by jacssn1 on 02/10/2024I was quite surprised and upset with the fact that Audi does not repair tires and requiring me to purchase a new tire for a slow leak. Looked at several independent Tire stores and none could get the E-Tron GT tireHi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (702) 570-0276 to discuss what we can do to help.
No pressure sales process
by Happy Grammy on 02/03/2024After bad buying experiences in the past with other dealers, I was hesitant to go through the process alone. Our sales associate Joann was a pleasant surprise. She helped us view the variety of inventory available and pick out a few cars… for test drives. We found a fun Q5 that fit my needs. After a painless process we were on our way. I never felt like I was being pushed into something I didn’t want. Thank you for a premier experience doing something that in the past had been a very painful and anxiety inducing process.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
New Audi Rs5
by Maverick on 02/02/2024Dan was friendly knowledgeable and knowledgeable.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best Dealership Experience
by James G. on 02/01/2024Process was smooth from end to end. Joann was super responsive and helpful with my initial inquiry, Erik helped me find the perfect car, and Evelina made the finance part a breeze. Easily one of the best experiences I’ve had with a… dealership, everyone was so helpful and friendly! I definitely plan on coming back in the future.Hi James, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Las Vegas! Drive safe, and we'll see you on the road.
Exceptional Service from Chester
by Erika S. on 01/05/2024We recently had the pleasure of experiencing exceptional service from Chester Gurrola who went above and beyond his duties. Though he was not our main salesperson, he played a crucial role in helping us throughout the entire car buying… process and continued to assist us even after the purchase was made. His dedication and commitment to providing outstanding customer service truly made a lasting impression. From the moment we walked into the dealership, Chester greeted us with a warm and friendly smile. Despite not being our assigned salesperson (Jacob was great too), he took the time to understand our needs and preferences. He patiently listened and guided us to what we needed through the process. What impressed us the most was his willingness to go the extra mile. He tirelessly worked behind the scenes, even though he was not directly responsible for our sale. He communicated with the finance department, ensuring that all paperwork was processed smoothly and efficiently. His attention to detail and follow-up was exceptional, which made the entire purchasing process hassle-free. Moreover, Chester's dedication did not end with the sale. He continued to be there for us, addressing any minor issues or concerns we had with the car. His prompt response and willingness to assist, even after the transaction was completed, demonstrated his commitment to customer satisfaction. His extensive knowledge of the vehicles and his genuine passion for helping customers made the entire car buying experience a delight. He was patient, professional, and went above and beyond to provide exceptional service. Overall, everyone who we dealt with at this dealership was very pleasant. Including Jacob from sales and Nikolas from service; both were great, helpful, and very easy to work with. As for Chester, his dedication, enthusiasm, and exceptional customer service made our car buying journey smooth and enjoyable. We highly recommend this dealership to anyone in search of good cars and with people who truly go above and beyond to ensure customer satisfaction.Hi Erika, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Las Vegas! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Serenity Gibson on 03/28/2024