Customer Reviews of BMW of Las Vegas
Review type:
Sales experience at BMW Las Vegas
Be aware
by Upset cust on 08/03/2023I was highly pressured at time of buying my car to purchase a warranty. My car is not a bmw but still bmw was still pushing to purchase this warranty. After several times saying no they told me it would be best since my car has many… electrical parts and this warranty would cover that. Well sure enough I had a problem and decided to take it in. Mazda first said they would fix it and did research and knew exactly what the problem was but then changed their mind and said it was actually just spilled liquid when in fact I never have spilled liquid. They took my car in again only to tell me they do not have the proper diagnostics to service my car and I’d need to take it to a Mazda dealership. I am very disappointed and feel scammed because they sold me a service they are not even able to provide. I reached out to the service manager and never got a response. I also asked my sales rep to forward the service or warranty manager information so I can be in contact with them and he never responded.Hi, we are deeply disappointed by your experience at BMW of Las Vegas. We have shared your experience with our management team for review and follow up.
Great Service Experience
by allenclme on 07/30/2023Had a great experience here. This was my first service appointment for my iX. I just moved to Nv. so I didn't purchase it here, but I was treated like a long-term customer. Loaner was great, scheduling great. Couldn't be happier.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
oil change
by S Harris on 07/27/2023professional and helpfulHi Harris, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Routine Vehicle Service
by ConnieMcLeod on 07/27/2023Although it took longer than expected, 3 hours with an appointment. Satisfied with the service.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (702) 570-0279 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
X5
by Jimmi 1 on 07/26/2023The sales associate Steve Broka went out of his way to be of assistance. Helpful and professional. Great guyHi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
Oil change
by Flowers on 07/22/2023They checked my vehicle for other stuff and recommended as it needs to be fixed.Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Lexis - One of the BEST
by Chuknow on 07/19/2023My check engine light was triggered on my X3. I took it into BMW the next day and they ran their diagnosis with the results being a leak in my EVAP pump. Lexis provided step by step details of what was going on. She gave up front estimates… and told me no work would be done unless I authorized it. I also told her that I had Car Shield and would be going through them if it was covered. She knew exactly how to get the claim going for that as well. She was very professional, courteous, honest and comforting. Thankfully, the EVAP pump was covered and it matched almost 80% of it. The mechanic at BMW told Lexis about a belt that was cracking and should probably be replaced since the work was already being done in the same compartment. I authorized it to prevent further damage and a future headache. Once again, complete honesty and upfront cost from Lexis.Chuknow, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Didn't get right this time...
by EnjoyTheRide on 07/16/2023From the time I dropped off the vehicle to the time I picked up the vehicle the service coordinator, for this particular visit, was being pulled in many different directions. As a result, more time was needed to service my X2. In additional… the technician didn't set or forget to set the right tire pressure causing the low tire light to come on and for me to visit three different gas stations looking for air. I feel like the prices paid for the service received is inconsistent.Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (702) 570-0279. We hope to hear from you.
Great service for my BMW i3!
by Mark N LV on 07/15/2023Koa and Frank have been awesome service advisors taking care of my BMW i3! Both were very straightforward, honest, and very helpful. The service at BMW West Sahara is top-notch! They show you what is needed and they are very detailed with… their assessment! They show absolute care to their customer and their knowledge of their cars give you confidence in their service! Definitely highly recommend this Service Department! Thank you!Hi Mark, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Las Vegas and we hope to be of service again in the future.
BMW of Las Vegas
by happy12 on 07/10/2023We ordered an i4 about 11 months ago and finally it was delivered (popular cars have a large backlog). Our sales rep, Amin, kept us appraised of the status - BMW tools are pretty cool, you can track your car through the entire 15 step… process on the web/app. Amin worked with us to schedule vehicle delivery to match our availability and was very thorough through the entire delivery process. There are so many features in the vehicle but Amin new them all and was happy to show us all the bells and whistles. We love the car, it is beautiful and in BMW tradition it is a pocket rocket. Very satisfied customer.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Excellent Service
by M. Duran on 07/10/2023My service advisor Mark went out of his way to ensure I was taken care of.We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service on 2017 540
by Mike Scanlan on 07/07/2023Service advisor Jordan went above and beyond to pursue a warranty claim that my local dealer wouldn't even consider. I was traveling in Las Vegas on a holiday weekend when my car started running rough. Jordan was able to get me in quickly… so I didn't have to extend my trip.Hi Mike, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
BMW of Las Vegas
by Jhonatan P on 07/07/2023Had my vehicle serviced here. Great facility and great customer service.Hi Jhonatan, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Love our new car!
by Kelly Parker on 06/29/2023Loved our saleswoman and love the car. The finance part took forever, though, and finance guy was kind of annoying.Hello Kelly, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Porsche 911
by George on 06/28/2023It was an easy process. The entire deal was done by email and a few phone calls. I was treated very well when I flew in to pickup the Porsche 911. Thanks for a good experience George SHello George, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Berated by Salesman
by Treatedbadly on 06/27/2023I had a very unfortunate experience at BMW LV on Sahara. After trading in my car, there were minor loose ends to tie up. A second key had to be made, trade in check to be picked up, green slip etc. After 2 weeks I was told by my salesman… Randall M that I could come in for the check and new key. I was out of town and said I’d be in soon. On Saturdays they are open until 9pm, I was able to get there before 6pm this past Saturday to pick up my belongings. Before arriving at the dealership my salesman said he had left for the day via text, and that I should come in Monday instead. Unfortunately I had to travel again Monday and it was best for me to come in that day and grab the key and check. After some minor back and forth I was told that my things would be at reception. Great, I thought. I arrived, saw reception, received my envelope as planned and when I got to the car the new key didn’t work. No big deal, that’s why I tried it before driving off. I walked back to reception and let Pam the receptionist (who is super lovely by the way) know. She said she would find someone to help me and she did right away. A woman came with me to my car and was able to make the key partially work, but not able to make the key retract and open the mirrors, so that woman said she would find someone to help and rushed off. Again, no big deal, I am a very patient person and wasn’t in a rush. I was waiting for not more than a minute when I turned to my right to see my salesman, Randall, marching towards me. I happily said “Oh wow you are still here!” To which I was met with intense anger, I was absolutely shocked as he began yelling at me telling me that he had to come back in to work “for this”, that his manager had just yelled at him because of ME, and how dare I be ordering people around left and right!! At this point I was stunned and I calmly said, “please don’t talk to me like that”, in fact I had to say “please don’t talk to me like that” about 4 times, because he continued to yell over me saying that of course the key won’t work it has to be programmed to my car and that I should have just agreed to come in on Monday when he would be there. I had to remind him that he never told me, not on the day I traded my car in, not on the phone, not in email or text, that this key would have to be “programmed to the car”. I am not a mind reader and this is my first BMW, so how would I possibly know that. As he continued to lose his cool it became painfully clear that this man has no respect for his customers and also no memory that he was the one who told me an hour earlier to come in and get the key and check from reception. I never thought he would be called back into work for that, and I never saw the harm in coming in on Saturday (my only opportunity for two more weeks) to get my belongings. He was very very upset that his manager had yelled at him and I was being blamed for it. I told him I never complained to anyone about him and that I didn’t order anyone around and I was shocked that someone would yell at him about me and that he would be forced to come back in. I genuinely felt bad he was yelled at, but the more I have replayed this interaction over in my mind the last couple days, the more unhappy I am that this man berated me. I am the customer, I was told my check and key were ready, I was not told it would be an issue to get them on Saturday, and I was met with such rudeness from my own salesman it put distaste in my mouth to ever give BMW Autonation my business again. Every member of my family drives a BMW, and I have never heard of any of them being yelled at by their salesman. This was my first unfortunate experience with BMW. I change cars every 2 years or less and I’m disappointed that I am already having doubts about this company and dealership. It hurt my feelings to be accused of ordering people around, and to be yelled at by someone who just two weeks prior was acting as charming as can be. At some point he must have realized his mistake in yelling because he began begging me to forgive him, saying he is never like that and I have to believe him. Given the amount of employee trophies he has displayed next to his desk, I don’t necessarily doubt that, but I wonder what it was about me that made him feel that he could talk down to me in that way, since usually he is “never like that.” I told him in the moment, because I really don’t like drama or dramatic people, that I forgive him, but I simply can’t forget how awful I was treated. I’m 40, I’m not a child and I don’t appreciate the way he lost his temper with me, it was completely unprofessional.Hi, we are deeply disappointed by your experience at BMW of Las Vegas. If you'd like, please contact our General Manager at (702) 570-0279. We'd appreciate the chance to make your experience a positive one.
Service on our BMW
by Prdatr1 on 06/26/2023Getting quality service was easy and hassle free.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Awesome Experience!
by Mark Petty on 06/22/2023I was in for a recall and it took 1hr and 15 mins. This dealership is awesome. And Tyler my advisor was on it everything I asked he had an answer for great customer experience!Hi Mark, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
They cared
by Weez1219 on 06/23/2023BMW of las vegas was very professional and really cared about my circumstances. Through the whole process they always made me feel comfortable. I would recommend this dealership to anyone. They were fantastic and still remain in contact… with me.Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
All systems go
by April Ann on 06/22/2023Went in to get my bluetooth from my phone connected to car. Excellent service from start to finish...in and out quickly. They even washed my car!Hi April, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great!
by Sdodd22 on 06/22/2023Kind, fast, easy to work with! This group is great! Definitely have me as a customer for life.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
by Harrick Newman on 07/31/2025