Jim Marsh Chrysler Jeep
Customer Reviews of Jim Marsh Chrysler Jeep
Review type:
Family Friendly No Pressure
Service Department Fails Miserably
by Paula on 06/12/2019I took my Jeep Grand Cherokee in for a check engine light. Which they identified the problem and fixed it after $800. Because I set an appointment I had to talk to Jon only. When I arrived I had to wait for Jon even though at least one… other Service person was not busy. Jon took all my info, checked my records and sent me off. He notified me what the issue was and with my approval move forward with fixing my vehicle. He kept in contact with me to let me know when the vehicle was ready. When I arrived to pick up my vehicle I went to the cashier and paid and she informed me the vehicle was out front. I went out the door and there was no vehicle out front. I proceeded to walk behind the security gate and around the corner by the service bay entrance and found my vehicle. I have a black vehicle and noticed right away that the outside was water streaked. I had spent 3 hours the day before I bought it in detailing it - hand washing, drying and cleaning all the windows. One of the service guys walked by and I asked him who could help me with the condition of my vehicle and he said he was getting another car and I would have to go in and talk to Jon again as he was busy. (He was a bald headed guy don't know his name). I proceeded to go inside and had to wait for Jon to come back. In the meantime talking with the other service guys, said we automatically wash your car unless you tell us not to. I owned telling them. I only bring my vehicle in once a year and I am suppose to know to remind them to not wash my car. That is totally ridiculous and poor customer service. He wanted me to buy into what a great thing Jim Marsh was doing to wash my car. Jon came back and hem hawed around and said there was nothing he could do and did apologize. After spending $800 here that was the best he could do. He then said well he could run it through the wash and find a couple of his guys to get some microfiber towels and wipe it down. At that point, I thought really and said never mind and left. It sounded more like an inconvenience than he really caring whether I was a satisfied customer. I thought as I left there were three service guys sitting there and not one of them got off their chair, made any effort to do anything to help. I left and my boyfriend went back in and talked with the guys again and suggested that they could have offered a free car wash or something. He then talked with Jeff Wilhelm who offered a free oil change. The half hearted effort to make things right has poor customer service written all over it. It has been two days since I was in there and today I receive a text from Jon asking if the service was a 10. I realize this is a standard text, but I can honestly say it was a 0. No one bothered to even call me to make it right. There are choices in Las Vegas for servicing my vehicle and I will make a different choice next time.Your feedback has been forwarded on to our team and we are currently looking into this matter.
Great buying experience
by Thomas on 06/04/2019updated 06/11/2019Our salesman Danny was great. He demonstrated good product knowledge about the vehicle, was friendly, courteous and professional. He made the buying experience fun. I definitely would refer friends to Danny and and to Jim Marsh for their… vehicle needs. Tom AlmassyThomas, thank you for reviewing your time spent at Jim Marsh Chrysler Jeep. It is important for us to learn from and grow with our guests and we are proud to hear that your time spent with our team was enjoyable! Danny is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Sincerely, The Jim Marsh Chrysler Jeep Team
Best place to buy a car! Amazing people work there!!
by Laura on 06/10/2019Everyone was so incredibly friendly, fun, and down to earth. We had just left the Jeep dealership down the street, the salesman there was nice, but the back and forth with the managers was ridiculous. I’m so thankful we went to Jim Marsh!… I bought this car for my son, his 1st car, and it was a great experience!!Thank you for taking the time to share your feedback regarding your experience at Laura and congratulations on your son's new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, The Jim Marsh Chrysler Jeep Team
Excellent service
by Rebecca on 05/31/2019updated 06/07/2019Troy was extremely nice, helpful and clearly explained everything during the process. The experience was fast and never over whelming.Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Jim Marsh Chrysler Jeep Team
Used vehicle purchase
by Geri on 06/06/2019Courteous and professional staff. They made me feel like a VIP....We really appreciate your feedback, Geri. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, The Jim Marsh Chrysler Jeep Team
Great place to buy a car
by Michael on 05/29/2019updated 06/05/2019Quick and easy. I saw a car at your online site. I went to the dealership and bought it. It was a great time.Congratulations on the new car! We know that buying a vehicle is a big decision for most, and we’re so happy you decided to work with us. Be sure to give us a call when you are due for service or are in need of any assistance. Sincerely, The Jim Marsh Chrysler Jeep Team
Granny's new ride
by Rosalie on 05/29/2019updated 06/05/2019Everyone so polite; not pushy.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Jim Marsh Chrysler Jeep Team
Excellent Sales
by James on 05/29/2019updated 06/05/2019Sales person answered all my questions. He was professional and went above and beyond to make the purchase easier.We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Jim Marsh Chrysler Jeep Team
Best Customer service in town
by Jeremiah on 05/28/2019updated 06/04/2019Everyone there was very helpful and went above and beyond my expectations. Outstanding customer serviceThank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Jim Marsh Chrysler Jeep Team
A great experience
by Tina on 05/28/2019updated 06/04/2019There was not any pressure and they respected my budget. Everyone was super friendly.Tina, we are elated to hear about your positive experience! Our team works very hard to put the needs of our customers first. We look forward to helping you again in the future! Sincerely, The Jim Marsh Chrysler Jeep Team
Purchasing my Jeep Sahara
by Edward on 05/28/2019updated 06/04/2019Mike your salesman was outstanding. Knowledgeable and had integrity. He took his time showing me s feral models and made the buying process easy.Edward, Mike is pleased to learn that you enjoyed your car buying experience with us. We look forward to servicing your vehicle soon. Sincerely, The Jim Marsh Chrysler Jeep Team
Thumbs up
by Chung on 05/31/2019straightforward no hassle bought the car in same day and felt confidentChung, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, The Jim Marsh Chrysler Jeep Team
This is one awesome Dealership!
by Raul on 05/26/2019updated 05/31/2019sales person treated me with respect & understanding. show room was really nice.We appreciate the kind words, Paul. We look forward to seeing you again in the future! Sincerely, The Jim Marsh Chrysler Jeep Team
Simply the best deal in town.
by Rudy on 05/25/2019updated 05/31/2019No hassle negotiation. Cars in inventory were cared for and protected until purchased for their new home.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Jim Marsh Chrysler Jeep Team
Beautiful Jeep
by Heather on 05/25/2019updated 05/31/2019My sales experience was easy and it may have helped that I already knew what I wanted but there was no pressure in the buying process.2018 Grand Cherokee High Altitude
by Laura on 05/25/2019updated 05/31/2019Great customer service from dealer staff. Sales staff A+ the time I arrived and left dealership.Happy Jeeper
by Margo on 05/25/2019updated 05/31/2019Everyone was friendly no pressure. Listened to what I wanted, and delivered.Great car buying experience
by Melissa on 05/30/2019Salesman was professional. Answered all our questions and showed us all the details and options for the Jeep. Never tried to pressure us and was very personable. Dealership was clean and inviting felt very comfortable there.Thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at Jim Marsh Chrysler Jeep. Congratulations on the new car! If you have any further needs, do not hesitate to stop by for a visit. Sincerely, The Jim Marsh Chrysler Jeep Team
Overall good experience
by Michael on 05/29/2019Salesman was not trying to hard sell meThank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Jim Marsh Chrysler Jeep Team
My new Jeep Cherokee Latitude
by Zina on 05/27/2019The experience was not as painful as I thought it would be going in. I hadn't purchased a new vehicle in over 20 years so I was a little taken back by the pricing but in the end, I was happy. My salesperson Johnny was great. Antonio in… finance was great too, as well as Jeannie who finalized it all. All of the staff there are very pleasant. It didn't take as long as I thought it would which was wonderful.We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Jim Marsh Chrysler Jeep Team
2016 Chevy Trak
by Lcampbellserakowski on 05/02/2019I had the most amazing experience at Jim Marsh Chrysler Jeep my sales people Troy and Craig were awesome right down to the service department they were all so kind to me no high pressure sales just wonderful. I am unbelievably amazed thank… y’all so very much for everything you did I love the car and I look forward to doing business with you again in the future
Mention this listing to our Internet Team while setting an appointment and get window tint with purchase of any in stock vehicle! Please call 844-538-1683 to take advantage of this offer!
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We're so glad to know that Jade, Chad and Pineapple provided you with a pressure-free buying experience at Jim Marsh Chrysler Jeep. Thank you for your kind words! Enjoy your new Jeep Rubicon!
by Jim Marsh Chrysler Jeep on 07/31/2023