David Wilson's Toyota of Las Vegas
Today 7:00 AM - 9:00 PM
Customer Reviews of David Wilson's Toyota of Las Vegas
Review type:
Write a review: Sales
13 sales reviews
Sort by:
Horrible Experience, very deceptive sales practices!
by Randy Juba and Miki Radan on 02/24/2021All I can say is DO YOUR HOMEWORK and DUE DILIGENCE before buying from this dealership! This dealership is nothing but smoking mirrors from the sales staff (Randy Juba) to the General Manager Miki Radan! I went to this dealership to… purchase a 2021 Hybrid Highlander, we agreed on a price. I had already arranged the financing myself, and had my credit union cut a check which was mailed directly to the dealer. The check was pre-filled out with an amount that exceeded what we agreed upon in the sales contract. Finance Manager Fernando Roque and Salesman Juba agreed to cut me a check and return the overpayment, I was told it would be ready in three days. Mr. Juba texted me six days later to tell me the check is ready. I told the salesman I would go into the dealership the next day to pick up the vehicle/check and was told he would make sure the vehicle is detailed! At this time, I was in California spending with my kids and was planning to spend the weekend there however, since the car/check were ready, I cut it short and left California for Vegas to pick up the vehicle. Because the vehicle was being shipped out of state, I coordinated shipping and made a booking through Matson. The vehicle was set to be at the dock on Monday afternoon and shipped thereafter. When I show up at the dealer (Friday), the salesman takes me to the garage where the vehicle was parked and I do a walk around inspection of the vehicle to ensure there was no damage however, I noticed numerous water spots and excessive amounts of sticky residue on the vehicle. Mr. Juba’s response was “it’s just glue from the plastic the car is wrapped with during transportation”. He takes his finger and attempts to rub off the glue in multiple spots, which smears the residue even more. At this point it’s questionable if the car was even detailed. He then tells me here is the keys, paperwork and check. I opened the check to ensure it is the correct amount. At the same time, Mr. Juba tells me “oh the check is only written for partial amount (taxes that I would pay out of state), the remainder would be sent back to the credit union”. When I questioned him, why, he said “oh our policy states overpayments need to be sent directly to the bank”. This was never brought up during any of our conversations with the finance manager or salesman, in fact when I signed the vehicle contract, they provided me a “request for check” document which included the overpayment amount the check would be written back to me for. When I told him I can’t take possession of the vehicle, he immediately called the business manager and comes back to tell me, “oh now we can cut a check but it won’t be till next week”. He then says, let me talk to the GM and he disappears for a while, comes back and says sorry need to wait till next week. I explained to Mr. Juba that this is unacceptable and I incurred additional cost for traveling back early. Surprise, surprise... I let the weekend go by and Monday mid-morning I text Mr. Juba, “what’s the status of the check”? He tells me “I was about to send you a message, the check is ready”. He then sends me a following text asking when I would pick up the vehicle. I told him that I would like to speak with the GM before I pick up the vehicle to discuss the situation, dissatisfaction and the events that occurred. After several missed calls to and from the GM, we finally connected. I explain the situation to the GM, Miki Radan and he immediately takes a defensive position, tells me “ I should have accepted the vehicle as is” it was ready and we could have dealt with the check at a later time. After explaining to him multiple times the vehicle had water spots and excessive sticky residue on it, vehicle didn’t appear to be detailed and the check written was not what we agreed upon, I elected to NOT take possession of the vehicle until things were solidified. He didn’t seem to comprehend, and insisted the car was ready, I should have taken it and that the car had been ready for a while and he should be charging me storage fees for the vehicle ( mind you the delay was with the dealer writing the check). GM then tells me that the check is not a big deal it’s a “small” amount. After I questioned him regarding the small amount ($1478.88 is not a small amount to me) he changed his tune. It was apparent this dealer does not hold management or their staff accountable, very dishonest, deceptive and this was all done underhandedly. I could tell by the GM’s actions and unprofessionalism, that this type of behavior trickles down to his staff. I finally had to let the GM know that I wasn’t going to argue with him on the phone and I immediately ended the conversation. The vehicle is supposedly ready along with the check, we will see and I will update this post accordingly! This type of behavior is contrary to what is stated on their website! Website states: The David Wilson group might be new to Las Vegas, but we're definitely not new to customer satisfaction. With over 30 years of experience, customer service is the cornerstone the organization is built upon. Our customer is our business and we strive to continually enhance our level of customer service. To us, our business is about more than making a sale - it's about making a lasting relationship. Talented team members and an overwhelming commitment to customer satisfaction highlight the many reasons why David Wilson's Toyota of Las Vegas is the best option for all of your automotive needs. If you're ready to find the right vehicle for your future, or are in need of service for your current vehicle, come and experience the advantages offered by the teams at David Wilson's Toyota of Las Vegas. No matter your needs, we'll make sure they are taken care of in a convenient, affordable, and efficient manner. Steve Ferrante once said: “ The true test of a business’ customer service effort is not when things are going right but rather what is done when things go wrong.” I hope you are happy with the outcome and your salesman is happy with his commission. I will be sure to let everyone know, where NOT to buy a Toyota when in Vegas! Another dissatisfied customer!Simple, honest and hassle-free experience...
by jwakita on 09/26/2018David Wilsons Toyota of Las Vegas has consistently provided outstanding levels of service at and after the purchases of all my Toyotas. My most recent purchase of a 2019 TRD Pro Tundra was coordinated by Oswaldo Hernandez of the Internet… Sales Staff. My second purchase from Oswaldo, as expected, completed with no problems. Financing was completed by Sam Upton whom has always provided me with optimum results and satisfaction. Internal Service Writer, Sarah Kilby has completed pre-delivery inspections and alarm installations on my last four Toyotas with an attention to detail second to none. Exceeding expectations is why my loyalty and trust remain with the Toyota product and David Wilsons Toyota of Las Vegas.WinWin
by MichaelS on 08/15/2017It took us over the course of about 10 days to put this purchase together. Toyota of Las Vegas Internet sales Charles, and Ted patiently worked with us so all would be pleased with this deal. We will include and recommend them for future… shopping and buying!stormed out because of treatment
by 2009mxli on 07/04/2017I have to comment about the way we were treated yesterday at your dealership. We had a very nice treatment by a young latina lady that help us a lot. She help us in a very politely manner that made us feel welcome and for that I have to tip… my hat to her. Unfortunately we didn't BUY A CAR from your dealership because of a [non-permissible content removed] finance guy, I cannot name him because he didn't even bother presenting himself by name at all. He treated us very rudely, expressing that we were holding them down and he's making us a FAVOR by offering us a deal, which by the way we had happily accepted by then. But, that unapologetic behavior and smug from YOUR representative didn't make us feel welcome, on the contrary. I just have to mention that it is SAD that just one person makes you all look bad against the Spanish speaking community were we belong. I hope that this is not the way your company does business regularly, because I don't see how you will manage to sell with that type of treatment. I was lucky that the deal was off before signing anything. Who knows how worse we could have been discriminated by your people. I hope that this comments help your company in any shape or form to improve your business.An actual enjoyable car buying experience
by HWolf1983 on 05/22/2017I hate buying a car from a dealership, it is an incredibly stressful, expensive, and LONG ordeal. My experience at David Wilson's was the opposite of what I was expecting! The enjoyable experience I had was due in no small part to the… amazing customer service I received from Allen and Hutch. Both Allen and Hutch went above and beyond to help me find the right car for me at a price I could afford. At no time did I feel like I was being pressured to purchase anything, most of our conversations revolved around dogs, food, and teasing Hutch mercilessly! Both Allen and Hutch made me feel like they actually cared about me beyond the commission I could get them and I will be purchasing all my new cars from them as long as I am Las Vegas.My New Prius
by haia882 on 04/10/2017After over three weeks of searching for a new Prius, and several bad experiences, I finally found a dealership I could trust. Sam U and Randy J were sincere and trustworthy, and upfront with me. They helped relieve much of my anxiety about… leasing a new car and explained everything in a simple and understandable way so I was comfortable with my decision. Not to mention, I didn't spend countless hours waiting for pricing and financing. In just two hours I was driving away in my beautiful new car. I couldn't have asked for more!TACOMA! NO ONE can BEAT DAVID WILSON
by LT_TACO on 03/14/2017I was recently involved in a Car accident and my car was Deemed TOTAL, and I wanted the exact color and trim of my TACOMA, but with extra accessories. TED and ALAN and HUTCH was so genuine and caring that they didn't want me to leave… without me knowing that they will do everything they can to find the exact car I was looking for. Going through the process of dealing with no car and to getting a car can make anyone's life difficult. Within 24 hours they have located my exact car and everything I wanted. From the start to the end they stayed until I left the dealership in my brand new TACOMA. No Complaints at all and even thought I arrive at 5:45pm and left at 10:30pm my feelings still didn't change because the car I wanted was perfect and the deal was amazing.Terrible Dealership
by marie702 on 11/20/2016I purchased a 2017 Toyota Camry from Dave Wilson's Toyota October 29th, 2016. I was told I had to put $2500.00 down and I would also have a $2000.00 rebate to go with the down payment and my loan would be at a 2.9% interest rate. The… finance manager said I was being charged msrp for the vehicle. Only problem was he used the msrp for a higher model when I was purchasing the base model and the rebate on my contract was $500.00 not $2,000.00. Typical bait and switch. It is definitely my fault for trusting his word and not checking myself, but ultimately they over charged me over $4500 for my vehicle. To add insult to injury they were supposed to hold the down payment for 21 days but deposited by the second week. The deal had not gone through yet because the bank did not want to go below 5.9% so the dealership tried to pretty much bully me into the deal. I refused and requested to unwind the deal and give me my money back as it had already been 3 weeks and almost time to register the vehicle. The finance manager Ted Piper told me that was not going happen and that he was calling the president of the bank to make it go through. He was able to make it go through for the 2.9% after threatening to contact an attorney and demanding my money back. Dealing with Dave Wilson's Toyota is like dealing with the mob. Be very cautious and aware of what you're signing before doing business with them once they have your signature they will not let you out. I signed a form stating I understood there is no return policy which is understandable since I clearly signed it but if the deal didn't go through a customer should definitely be able to unwind it without being bullied and disrespected. I am a single mother of 5 which they were very aware of when I purchased the vehicle but that does not matter to them at all they will squeeze as much out of you as possible if you let them. Buyer's beware, don't make the same terrible mistake I did by doing business with Dave Wilson's Toyota. Go to Findlay Toyota, they're very friendly and also let you return the vehicle if you're unhappy with your deal."A Winning Team"
by jwakita on 09/03/2016I have been a loyal Toyota owner since 1990. I am proud to say, I have just purchased my 8th Toyota. The last 3 have been from Internet Sales currently led by Ted Piper. I have been described as a bit of a collector of the unique limited… edition vehicles. DWT has been instrumental in catering to my needs, latest acquisition being a 2017 Tacoma TRD Pro. I cannot thank Oswaldo Hernandez enough for his dedication in making my purchase a stress-free experience at least for me. From my initial request to final delivery "Oz" constantly kept me updated on the progress of my order. I can be very demanding at times but, Oswaldo was always there for me. Ted Piper, Oswaldo Hernandez in Sales, Sam Upton in Finance, Sarah Kilby in Customer Relations, Mike McDermott in Service and Alberto Martinez in Parts are all professionals dedicated to making the customer experience a positive one. The Toyota brand along with this "winning team" is why I keep returning. I sincerely hope these comments will help recognize these individuals and this dealership for their achievements.2016 RAV4 LE from Ozzie H.
by fijiman on 08/23/2016I just made a recent purchase with my internet sales associate Oswaldo (Ozzie) Hernandez on 08/20/16. He got me a deal for my new 2016 RAV4 FWD LE in Barcelona Red. Hot little SUV from Toyota. Ozzie was very very professional, kind and a… trustworthy sales associate throughout the three hour "ordeal"! LOL LOL Ozzie was very patient and always spoke with a sincere & positive attitude in trying to get this deal done. The only headache was the "pit management as usual" but Ozzie kept his focus on my need for this purchase. Sam Upton (Fin. Mgr.) joined Ozzie in presenting the facts and being patient with me during the closing process. DavidWilsonToyota should promote O. Hernandez & Sam Upton now, not later as they are critical assets in that business. Thanks again Ozzie & Sam. Sorry we did not have enough "enchilada's" for Sam! LOLMake fake deals
by Dlt13oro on 09/29/2015Went t this dealership, talk with them several hours, after many negotiations we got a verbal "deal" that cannot hold in paper. We just waste our time. They want us to sign what it was convenient for them. Everything they promise was a… lie. We're so upset, we waste many many hours. DisappointedPainless purchase
by tray17 on 06/26/2015Started online with Justin Rogers the internet sales manager. Finished the purchase with Sam Upton the Finance manager. The entire process took a little over 3 hours from first email to driving off in a new 4Runner. Straight forward… professional staff....no games of any kind. They had fair upfront pricing and the dealership was top notch as wellVERBALLY AND ALMOST PHYSICALLY ASSAULTED WHILE AT DEALERSHIP!!!!!!!!!!!!!!!
by tinibliss on 05/23/2015We arrived at the dealership and was promptly greeted by a large salesman named Tom. We informed Tom that Justin had sent us to view the truck and he told us that he would be helping us today. Great. While walking around the truck Tom told… me that the seats were very comfortable and he knew this because the salesman would use the truck during slow times to sit in at the lot. That was fine since the outside looked great but as soon as we opened the truck up, I could see that they most definitely used this "new" truck! There were 133 miles on truck, a bag of sunflower seeds in the back, HEAVY scratches (where metal plates would have to be ordered and would need to be painted), scuffs/scratches in the plastic, ashes in the middle console, burn marks on the driver's seat, etc. Tom acknowledged all of the flaws and assured us that these would all be corrected. Hesitant, we decided to take the test drive. I won't bore you with all of the test drive details but I will tell you that Tom started talking and did not stop during the entire trip. Out of nowhere he told us about his PROSTITUTE sister that had one real job at Lowe's for two weeks and how she was scamming his elderly father. Completely inappropriate conversations to be having while test driving a vehicle....to say the least. This went on during the entire test drive. At that point I knew something was wrong but I took the craziness with a smile. The truck drove fine. When we arrived back at the dealership, Justin had texted my husband and asked when we were arriving? My husband read the text out loud and started to reply to Justin. Tom IMMEDIATELY told him NOT to reply because he didn't want him to have a record of us coming in?! At that point we realized he was trying to cut his co-worker out of the deal and Tom was SHADY! We told Tom that we really weren't interested in the truck because of all the damage and the truck not being "new". He kept repeating that the truck had never been registered (which we totally understood) and everything would be fixed. We again told him we weren't interested and that we would have to purchase it at a used truck price because of the damage. We didn't want to waste anyone's time. He said he understood and would see what he could do. Again hesitant, we walked inside. Tom immediately came over with a credit app! We explained to him again that we weren't looking to waste time and said we would have to be around 45K (quoted around 47K) to even consider the purchase. Tom was very loud and blunt and didn't seem to understand why we wouldn't want to pay the full price on a truck that had so much damage and looked/smelled USED. After ten minutes of trying to explain this to him, he FINALLY took our number to the finance guy. He was gone for about a minute. I'm not sure if the finance guy hyped him up but Tom came back LOUD. I personally enjoy "loud" people but he was RUDE! I seriously thought he was going to throw the paperwork in my husband's face while saying our offer was a joke! He said that they would definitely get 50K for this truck and basically told us to kick rocks. We kept our cool and headed for the door. Tom followed us outside and continued to tell us how ridiculous our offer was and how they would get 50K all day. Which was a joke in itself. We knew he was literally crazy and continued to our car while he followed us and continued to loudly talk [non-permissible content removed] so everyone outside could hear him. Fed up, my husband finally told him that he was rude and one of the worst salesmen he had ever met. THAT SET HIM OFF. We were to our car at that point when Tom started YELLING at us about how our car was a "POS" ('09 BMW 750 Turbo/Super clean/Still under BMW warranty) and how we needed to "GO BACK TO OUR APARTMENT". I'm still not sure why Tom assumed we lived in a apartment (which we do not) but it was obvious that he was trying to insult us. My husband told him he was terrible and TOM SCREAMED, "COME HERE PUNK AND I'LL BEAT [non-permissible content removed] IN FRONT OF YOUR WIFE!" Another salesman at this point had to PHYSICALLY push this large man back into the building and got us his manger. The manger came out (Mark) and another salesman (Harold Guzman) and we explained what happened. They were both very nice but we all understood there was nothing that could be said to rectify that situation. My husband and I liked the three (Justin, Mark, and Harold) but come on...Worst thing is, we were serious buyers that would have purchased something that day if we weren't ATTACKED. Bottom line is be VERY careful if you HAVE TO visit this location! Definitely do NOT send your wives or daughters. This review is from a Vegas local that has NEVER experienced ANYTHING like this before!
About our dealership