Customer Reviews of AutoNation Volkswagen Las Vegas
Review type:
Awesome Car-Buying Experience
by Rene Bueno on 06/04/2025
AutoNation Volkswagen Las Vegas for me has the best customer service in town. 2nd time in a row. They never disappoint. Shout out to Sales Consultant Abbas Abhari who always provides excellent, genuine and personal customer service. He's… like family to us. For the best car buying experience, I highly recommend AutoNation Volkswagen of Las Vegas.
166 reviews
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Great car buying experience
by jdthorn20 on 10/10/2015I went in for service on a Tiguan and got a great deal on a 2015 Passat. No pressure sales here, a very comfortable buying experience. I'm happy with the deal I got. I love my new car.Great service again
by Giovanni3114 on 09/04/2015Great service again why I keep coming back, explain things carefully, and say no your don't need to do this or that yet, honesty and built trust. Will be back, againCar Buying Experience
by Blessedgirl4 on 07/03/2015I am over ecstatic about the service I received from Autonation Volkswagen on Sahara. My salesman Charles Moser was dilligent about getting me the car wanted. Everyone that was involved in the process made things memorable and yet… enjoyable. Thanks to their finance guy Farris he got me the lowest Interest rate for my score!!!' ThanksGreat service
by bunyrrabit on 06/18/2015I would like to thank Lisa Abbott for making a bad day for me when my car did not start and had to get it towed to Volkswagen into a GREAT DAY once everything was done SO Thank You SO MUCHGreat Experience
by BPB9601 on 05/31/2015Was looking for a new Volkswagen. Met with Stephen L. a short time after arriving on the lot. He was courteous, professional and very knowledgeable about the VW products. Test drove several vehicle before settling on a 2015 Passat. The… buying process was painless and quick, paperwork completed within 30 minutes. Everyone there was great to deal with. Sales Manager Chris and Doug in Finance were a pleasure to work with. The dealership showroom is spotless and everyone we came in contact with made us feel welcome.Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future!
It was great once they got me Charles!
by AmyMGH on 04/05/2015I wandered in for a test drive and it took a while to actually get someone to help me. After being passed around a couple times, I finally ended up with Charles... what a great experience! He took the time to figure out what I was… looking for and got me exactly that. The test drive process was smooth and he made the process incredibly fun. All my questions were answered and I left with my new baby! Charles has been amazing since the purchase as well, delivering my green slip to me, helping me figure out how to work my iPod and making sure I have everything I need! Definitely recommend this dealership, and Charles in particular. He's an awesome salesman and got me the perfect car!Excellent sales staff with no runaround or hide the ball tactics
by muiRR on 03/06/2015The title of my review says it all. This is my second GTI I've purchased from them. Their service department is excellent as well. They serviced the first GTI I bought from them.Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!
My third VW
by seasonedwood on 03/04/2015I bought a new Passat from AutoNation and Im very happy with it. Called them on a Wednesday to work out price and trade in and picked up the car the next day. Smooth, easy transaction, courteous and friendly service. Thanks Jennifer… Matthews, Igor and Ferris. I can highly recommend them and Im glad to have a VW again.Thank you for taking the time to share your feedback with us. We appreciate your business. If you ever need any help, please give us a call!
GTI Purchase
by emilypachner on 02/23/2015Just recently bought a new GTI from AutoNation VW - it was a great experience, especially as a first time car buyer. I visited to test drive and felt very comfortable, as our salesperson Chris was very personable and did not pressure us… into purchasing anything. I received a couple phone calls/emails from the dealership asking if I needed more info or if there was anything they could do to help me with my decision - nothing over the top and I appreciated the effort to connect. When I did finally decide to purchase, they were extremely helpful through the process and worked with me on the price to get it where I wanted to be. The team stayed late past closing to finish the deal, and were super friendly and pleasant throughout the entire process. I really appreciated Chris and the rest of the team as they made me feel like I was a valuable customer and that they would do anything to make sure I walked out as happy and satisfied as possible - which I did! Would highly recommend visiting if you're looking for a VW!2015 Jetta
by LVTeach on 02/17/2015I didnt think I was in the market for a new car yet, however, my old car had other ideas. I had gone through the Costco Membership Program to find a new car and dealership. Within 5 minutes of clicking locate a dealer, my phone was… ringing with Charles on the other end from AutoNation Volkswagen. He explained the program to me, and let me tell him what I was looking for. We made an appointment for the following day so I could look at the car. Everyone was very friendly in the dealership, and it made me feel at ease while debating purchasing the car. Everything was explained to me step by step during the process of the purchase, both by Charles and Farris. They made sure that they worked within my budget in order to get me my new car. I would definitely recommend this dealership to people interested in buying a new Volkswagen!This is a good place. They actually care about your satisfaction.
by MicheleW25 on 01/20/2015Hmmm..where do I start? Two months ago, I wouldn't have said this dealership was 5 stars; but the storm of crazy events (we can laugh about it now!) that have occurred have definitely changed my mind. After purchasing a 2012 CC here in… April, I quickly found myself with constant problems with the car. For the next 8 months, my car probably spent 25-30 days in the shop, getting repaired. The Service Department was amazing. Rudy, Justin, Tyler and Brianna were extremely patient with me and tried to make the situation right each time. Thank you to them for that. Finally, I hit my limit. I spoke with the General Manager, David, who listened to me "tantrum" about the car. I demanded to know my options of how I could get out of the car. He simply told me that he was involved now and would do his best to help me. Not having much faith in the situation, I left thinking that a car dealership would NEVER help me get out of a used lemon (lemon laws do not apply to used cars) and that I was stuck with this piece of crap car. The next day, David called to let me know he was working on some options to get me out of my car and into a new one without penalty or further financial burdens to me. To say I was shocked is understatement. Over the next couple of weeks (and continued problems with my CC), David made it happen. I was able to get out of the car; the loan was paid off; and I was able to get into a brand new car that I LOVE because of David, Steve (Sales Manager) and Robin (salesman). The deal was amazing. Without sharing details, every bit of inconvenience and frustration that I had experienced for 8 months was repaid, ten fold. David and his team really wanted to make the situation right for me; and they did. At the end of the day, David restored my faith in VW after showing (not just talking about) that their customers satisfaction matters. Integrity, for sure. Thank you, David, Steve, Robin, Rudy, Justin, Tyler, Brianna and all of the salesmen who always had a smile for me during my repeat visits. This is a good place. Michele WTerrific Sales Support!
by HappyPassater on 12/29/2014We recently bought a new Passat and received terrific service from Robin Valentine. Throughout the whole process he was extremely informative,helpful (even on his day off), and supportive. He even dropped the car off at our house and… provided options for registration service and insurance. Can't say enough about his first rate service!2014 gli autobahn w / navigation
by Dreadlocks on 12/11/2014Ok. Here's the deal. YOSH was my sales rep. Great guy listens to what you say. James his manager also great l. I asked for the number to be at a certain price he came back and gave me a number that was lower. Wrote a check and drive off… the lot. Very smooth and quick considering when buying a new car. Ladies and gents go see them. Ask for the two people I have mentioned and feel comfortable. Also Justin and Tyler in the service dept. Are both really good and will take care of you and your vehicle. This is a true response I just bought my jetta on Saturday.Thank you for your kind words! Please let us know if there's anything else we can do for you. We hope to be of service again in the future!
We love our new Tiguan!
by TheresaLV on 11/09/2014My husband and I were on our way to California for a vacation at Disneyland, when the transmission on our Nissan Sentra broke down. After getting the mechanic's estimate, we determined it was better to buy a new car. We worked with both… Robin and AJ, and they were excellent! They were friendly, polite and courteous, and made the car buying experience a whole lot less scary, especially during our stressful situation. We were not prepared to buy a new car, not having had the time to do any research, but Robin and AJ made us feel like we can really trust them! We also feel that we got a fair trade in value for our old car, and an amazing deal on our new one! Although we were disappointed to have to forfeit our vacation, we LOVE our pre-owned VW Tiguan and will be repeat customers in the future!14 Tiguan purchase
by keithj3 on 08/02/2014Purchased a 2014 Tiguan SE 4 motion 2 weeks ago and the process was fast and easy. Our salesman Stephen L. was outstanding, attentive and no pressure with my wife and son the day before. This was our fourth purchase from this dealership and… will continue. Thanks Stephen, Stratton, Charles and Jennifer.Bait and switch
by utahsteve on 03/28/2010After working with this dealer for several weeks on the purchase of a new 2010 Jetta TDI Sportwagen, the sales manager told me he'd sell me the vehicle for $400 over invoice. The next day, after spending more than 3 hours at the… dealership, the deal was done. It wasn't until the next day while I was overlooking all of the paperwork that I saw a difference of $625 more than the invoice price on the sales contract. I called the dealer and he emailed a totally new invoice for the vehicle that included advertisement costs and membership in the Las Vegas Dealership Association. I called him on it, and he claims it was the same invoice I saw at closing. No way. I asked him if my signature was on the document, to which he laughed. I asked to be reimbursed for the $625 difference and he told me to take a hike. I have yet to receive a customer satisfaction survey from VW.Great experience
by Afplasterer on 01/11/2014updated 06/13/2025My partner and I recently set out to buy the perfect car, and it was to our great luck that we found AutoNation Volkswagen! Jared V. went over and above to find us the perfect car, which was no small task as there were three options in the… western region! Jared was never pushy, explored options with us to make sure the car was perfect, and when it arrived drove it to our house and provided a personalized tutorial! The customer service was true lay outstanding, a great overall experience! I would recommend AutoNation Volkswagen and especially Jared to anyone, and ESPECIALLY to fellow Veterans!Thank you for your positive review! We respect our customer's time and budget. We always strive to provide excellent service with a professional and caring staff here at our location. Thanks again for the feedback.
Best New Vehicle Purchase Experience Ever!
by SirLarry1 on 10/30/2013updated 06/13/2025First off...I am very excited to be a part of VW family! It was an easy, painless, extraordinary experience! Jennifer M. (Internet Sales Manager) was on top of her game! During the first phase of meeting Jennifer, she made me feel like I… was already a part of the AutoNation VW! She did not pressure me at all and she even made sure that I understood everything about my new VW purchase! Steve was very courtesy during the trade-in discussion. Stratton P. (Finance Manager) was fabulous! He discussed all of the options very precisely. Jennifer then explained all functionalities of my new vehicle! Truly, you've made me a very happy customer and I am very happy to start my new VW experience! Thank You kindly my new AutoNation Volkswagen family!!!!Excellent Service
by albee4 on 02/26/2013updated 06/13/2025My family and I were fortunate to have Tom O, who was kind, patient, informative, and helpful, during our lease renewal. Overall great experience.Thank you for taking the time to share your feedback with us. We appreciate your business. It is our goal for all our staff to provide a positive customer experience and were glad you are satisfied. Happy motoring!
Charged for Services Not Performed
by ffs on 02/13/2011updated 06/13/2025Service adviser Roland Wheaton had no problem to lie to my face: I paid for a Fuel Saver Service, $69. It was to include (among other things) an oil change, inspection, tire balance and rotation. It was mainly for the tire service that I… chose this service over a regular oil change. Roland Wheaton failed to give me a work order. When it was time to pay I had to ask him for the vehicle inspection sheet. On my invoice I was charged for 49 quarts of oil (my car's capacity is only 5qts!). It didn't say anywhere on my invoice or the inspection sheet that the tires had been serviced and rotated, so I asked Roland Wheaton, specifically, if they rotated the tires. He assured me that they had. Little did he know that before my visit to Desert VW, each of my two rear tires could be easily identified: the tire in left rear was the newest, purchased in November 2009 (with paperwork to prove it) and the right rear tire had an anti-theft valve cover, different from the other three (I replaced it when it was stolen the month before). Much to my dismay, I found both my left and right rear tires in the same place - proof that they hadn't been rotated as Roland Wheaton assured me! It is unlikely that they checked the air pressure and even more likely that other services were never performed that I was charged for!Used 2010 Volkswagen Jetta
by blafonio on 03/20/2011updated 06/13/2025We walked into Desert VW after leaving an unsatisfactory experience at another dealership down the street and were very surprised by how friendly the sales that greeted us was at Desert VW. Tom OMalley the salesperson was very helpful.… After looking and test driving different vehicles Tom and Farris worked with my husband and I to create a fantastic deal. We loved how straight forward, thorough, and funny they were to make our deal and awesome experience. We loved the experience so much that my husband and I came back within the same week and bought another brand new car from this dealership. Stratton and Danny were exceptional with organizing all the paerwork on our new Jettas. Thank you Desert VW for taking your time and treating us like family!
Volkswagen Jetta
Volkswagen Tiguan
Volkswagen ID.4
Volkswagen Atlas
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Thank you for your kind words! We appreciate your recommendation of our location and we hope to be of service again in the future.
by autonation on 07/10/2015