Customer Reviews of AutoNation Volkswagen Las Vegas
Review type:
Awesome Car-Buying Experience
by Rene Bueno on 06/04/2025
AutoNation Volkswagen Las Vegas for me has the best customer service in town. 2nd time in a row. They never disappoint. Shout out to Sales Consultant Abbas Abhari who always provides excellent, genuine and personal customer service. He's… like family to us. For the best car buying experience, I highly recommend AutoNation Volkswagen of Las Vegas.
166 reviews
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Tire replacement
by allbiebs on 02/05/2019Jeffrey L was my service advisor and did an outstanding job. My tire had to be replaced, and they gave me a spare until my new tire arrived (it had to be ordered). Jeffrey kept me informed on everything. He delivered superior service to… me. Thank you!Service Department
by M. Mitchell on 01/29/2019Auto Nation Volkswagen of Las Vegas Service Department always goes above and beyond. I especially like to thank Mark Daddario for working with the warranty company and communicating with me through out (also thank you Mark for tolerating my… many questions). Although the warranty company did not immediately approve the work which delayed the completion date, at no blame to A.N. Volkswagen. Because of the attentiveness of the Service Department, and the friendly staff, I will continue to purchase and service my vehicles at Auto Nation Volkswagen of Las Vegas.My experience came in waves
by Richard T on 01/12/2019My experience came in waves. Walked in 30min before my online scheduled service, was found standing in front of 4 service writers, finally one of the Service writers greeted me ,asked for my name and telephone number, then pointed me to… the right, said Gus is helping you with that. So I walked over 10ft to my left over to Gus, who then asks me what he can help with. He just heard the whole Initial conversation! Low energy in the department. I waited in the waiting lounge. Was very surprised of the obvious, ie. multiple seated with obvious rips and tears, wires visible and hanging from wall. Side tables weathered. Not what I expected from a Volkswagen Dealer. 1st one I've visited that was of such standards. Having said the above, once my VW rolled into the shop, I simply waited a reasonable amount of time, Gus's service and attention to detail was well above standards. And was on my way. My Tech forgot to place a reminder window sticker, not a big deal to some VW reminds me in car. Which leads me to think there is no check list of any sorts. 1. Bring up the energy! 2.Standards, Standards , Standards! 3. Begin to end check list! Thank you! Really a maybe on the first Q. Would I recommendThey suck and there slow
by Aspastorelli on 12/26/20183hours for scheduled oil change refused to replace dry rot tires that were said to be new when one blew outThank you very much for sharing these comments. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (888) 220-9782 to discuss what we can do to help.
Three weeks late for repair my car
by C. Quintero on 10/12/2018updated 10/18/2018When I left my car to be repair the service representative said will take one week to be finish . But they took three weeks . And my car still have the same problem . I’m afraid to comeback for guaranteedHello, thank you for taking the time to leave us feedback. We'd like the opportunity to turn your experience around. Please reach out to us at (702) 605-5802 at your earliest convenience to discuss how we can turn this experience into a positive one. We hope to hear from you soon.
good service from Anthony
by traveler79 on 04/30/2018updated 05/22/2018He handle the trans pacific sale( Hawaii to Las Vegas ), with ease and graciousness.Sale of my Tiguan S
by lifewithus17 on 11/04/2017These guys are AMAZING!! They listen to your concerns, questions and give you the best service! Great job guys!Excellent Service
by Queisha on 05/10/2017updated 05/22/2017My salesman was Tyler and he got me in my new 2015 Black Jetta which is now my new baby. Low miles only 2k down and affordable monthly payments. Woo whooo!!! I would totally recommend him and Autonation. QueishaWe are happy you had such a positive experience with us, Queisha! Feel free to stop by if you ever need any more help.
'15 pathfinder
by Marc380 on 05/10/2017updated 05/22/2017Purchased a 2015 nissan pathfinder from autonation Volkswagen and everything was great from my salesman "Dima" to the finance manager Yoshwa. Everyone one was extremely helpful and easy to work with. Thank you.Amazing Team!
by rbolosan on 05/13/2017It was a great experience to have Derek Jackson as my salesman. He and the finance team kept me comfortable throughout the process and in the end I was completely satisfied with my purchase.Good service with no appt
by traveler79 on 10/01/2016When the battery suffered a catastrophic failure late in the day, they got it replaced first thing in the morning. And did some recall work as well. Without having to be asked or make a separate appt.VW Passat
by Treetop27 on 08/13/2016updated 08/24/2016I could not completely consider this guy Tyler a salesman. He's more like a Brother or Advisor for Volkswagen because he knows the product and was not pushy. He knows how to help in most precise way as possible. He made my experience with… Volkswagen even better than before.Streamlined my fleet
by Silverbird65 on 08/09/2016This is the easiest car deal I ever made. I bought my Golf at a fair price and got paid for my trade ins.Service
by Volkswagen82 on 07/18/2016Service was good. Lisa was fantastic. I came in because my battery died and at first the service manager wanted to charge for a new battery. I only hadthe car year and 10 months. She saidthat thebattery warranty started on the born date of… car. In my opinion this is ridiculous. Why would i be charged for a battery power when i don't own the car yet. Iv had other vehicles and never heard such a thing. I like mycar and my lease is up in a year. Its the little things that matter. Not sure if ill stay with VW. Again lisa was great.great customer service
by Cynthia49 on 05/16/2016updated 05/31/2016Pleasant customer service , my appointment time was kept, great follow through.Car #4!!!!
by Mommabot on 05/21/2016We have now purchased four cars from this dealer. Love our salesman, Ihor. Robin, the manager is always a pleasure to work with. Absolutely will be back for car #5!Check out Autonation Volkswagen
by faynaynay72 on 05/21/2016Thanks for your help Tyler! Smooth transaction. I have purchased 3 vehicles from Autonation through out the years. Always a great experience! Repeated customer, Fay DyeNew Car
by alexmajano on 05/18/2016Derek Jackson was fantastic! He listened to what I wanted which lead to my new car!Thank you for taking the time to share your feedback with us. We appreciate your review and hope we can continue serving you for many years to come.
Love Autonation
by LuvinParis on 05/06/2016I just bought a preowned vehicle at Autonation-VW. Las Vegas I went in and met up with sales person Ihor Marchenko and he led me to my dream car - 2014 Turbo Volkswagen Convertible Beetle. Once I test drove the car I was hooked! I came… back the next day and drove away with my dream car. Mr. Marchenko even set me up with a referral to get insurance since my own insurance carrier was not available to change policies. His referral set me up immediately and allowed me to take my dream car home that same day. Mr. Marchenko invited me to come back after the weekend, so that he may sync my car up with my phone and went over all the electronics and points in the car. I met with the finance department and was very impressed with their detailed explanation of the warranties and such that can be purchased at the time of the sale. Everyone made me feel at home and were very pleasant when I came back to pick up the paperwork and Green slip. Autonation-VW Las Vegas was very accommodating and attentive to me.Auto Nation Volkswagen
by mguzman2003 on 05/04/2016Thank you so much to Hector and Irving on their outstanding sales job. I'm extremely happy with my new 2016 Jetta. I will tell my family and friends to go buy a Volkswagen at Auto Nation in Sahara because they really know how to treat their… customers and meet their needs. Thank you Hector and Irving for your amazing service.VW great, customer service the worse.
by TracyKC1 on 02/22/2016Moral of the story: VW is great, AutoNation is not. If you want a car from trusted dealership, this is not it. This is an email to general manager that I sent two weeks ago. I called a week later to follow up, no call back no answer.… "I am now a happy VW Passat owner after buying out my lease last week on Thursday with Frank DiCerbo. Frank provided nothing but good service. Another gentleman whose name I don't remember, but is from Chicago and new to town, also helped immensely. Everyone was happy and I even requested a courtesy car wash, which is common from your team to offer when I visit. Prior to this, however, your team inspected the car and had me sign a document that stated that my battery, tired, etc. were running well. Unfortunately, when I got my car after the car wash the battery was dead and would not turn on. I was already at your dealership four hours so my dad and I decided to go to lunch and return while your team fixed the problem. When I arrived again at around 2:30 my car wouldn't start (Frank and the other gentlemen even told me they checked that the car turned on. They both said they thought the car washer guy probably left the key in the car but without the engine on). When I got into my car once again it didn't turn on so they had to jump start it. They told me it should be fine now and to call if I have a problem. Well I was away the rest of the weekend and didn't have to use my car until Sunday when I tried to turn my car on - once again it wouldn't. Today my car also did not turn on. I called and spoke to Robin, I believe he is your guest manager, but he was pretty apathetic and unwilling to look into the problem instead instead denying pretty much everything. He said theres no way your workers could've done anything to kill my battery, which is not true as I could think of a few possible mistakes. He also said that your team does not do an inspection of the car, which is a lie, because I remember signing the paper stating my battery, tires, etc were fine. My dad (the cosigner) and the other Chicago gentlemen were there when I signed. Frank, once again, tried to help and speak to them but told me that your team denies any wrong doing and that the battery must've died at the wrong time. I really appreciate his help, but unfortunately he can't give me a new battery or fix it on behalf of your dealership. Mr. Durill, I ask you to please fix the situation as it is obvious that your car washer must've not handled my car properly while doing his job. Since my car stopped working on your property and with your employees, I believe it is your responsibility to reimburse me as I have to get a new battery now. " Based on the customer service I received from management, I'll never refer anyone to AutoNation. They don't care if you are happy as long as they are getting their money.
Volkswagen Jetta
Volkswagen Atlas
Volkswagen Tiguan
Volkswagen ID.4
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
by autonation on 02/08/2019