Customer Reviews of AutoNation Volkswagen Las Vegas
Review type:
Awesome Car-Buying Experience
Good Experience
by Praveen on 06/18/2022Autonation VW provided me with good hospitality when I went in for purchasing a car. Heard my needs and budget and provided me multiple options. I was shown around the available inventory to decide on my vehicle. And I picked the best… option provided and I am happy. My sales person name was Nicholas Javanshir, and the sales/finance team who supported my purchase Slava, Urigor (to name a few), I give full credits. Finally thanks to the Manager Louise Evans for the support.Recall Work
by Tiger2une on 04/14/2022Great work and awesome experience. Quality of repairs were smooth and uneventful, and Jeffrey the service advisor was professional throughout.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Landon Leetzow my salesman was the bomb!
by Captkirk on 03/10/2022Thank you Landon, he was the best salesman I have worked with! Was very knowledgeable and listened to what I wanted. Was fast in and out service.Hello Captkirk, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Buying my new Tiguan
by Melinda on 02/25/2022My overall experience with my salesman was fantastic. Working out a fair price for my trade-in, test driving the vehicle, and the ease of making my decision went extremely well. The finance department could have run better. The finance… person, other than explaining the extra warranty options, did not explain the paper work, the terms of my loan or my payment. However my salesman and I had discussed all of that so I did know what was going on. Also I was receiving cash back from my trade in and the finance person didn’t know when I would get that money back or feel it necessary to make sure I had documentation showing that, but I was not leaving without something that showed I was owed money. He couldn’t give me answers about the green slip, he is the reason I am giving only 4 stars. My overall experience with my salesman Derek was terrific and I would recommend him to my friends.Hi Melinda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Volkswagen Las Vegas and we hope to be of service again in the future.
Excellent Service by Raymond
by Mrs. Lopes on 02/21/2022Thought I had to service my car according to the maintenance reminder in the car. Raymond was so helpful explaining why I didn’t have to until later band gave me a complimentary vehicle inspection and also took care of 2 recalls. Very… friendly guys and also met a Hawaii service guy too! Very good customer service!!!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Volkswagen Las Vegas! If you need more help, our team is available to talk -- safe travels!
Great Experience
by Rsmith82 on 02/01/2022We just purchased a new Atlas Auto Nation Volkswagon and it was an all around great car buying experience. They were quick and upfront about everything. No BS!Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!
Engine light
by Kristi85 on 11/19/2021Ray was absolutely amazing. Very professional and detail oriented, thank you guys for for such a great job you do!!!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Service
by Kimscar on 10/21/2021Charlotte Wilson is the best. I looked down and on the screen my car tells me I have to get my oil changed, just by chance I was only a couple miles away from my dealership so I drove over and went inside. Charlotte a spot for me and I was… out in about an hour so I could finish what I had to do that day. She is and always been the best.Hi, we appreciate you taking the time to leave us a response! Thank you so much for being one of our valued guests and we look forward to your next visit!
Poor communication
by J palmer on 10/17/2021My wife and I went to this Dealership to purchase a used 2016 Volkswagen Tiguan. We met with a "nice" salesman. We looked car over and found a bolt laying on top of transmission that was "forgotten to be installed". We were assured that… this is a no Issue item due to fact that nothing was noted on car fax and car would have 2 year bumper to bumper warranty. There were two areas of small damage to car and we told sales person that we had a cash deal if they would be fixed. After he went to his manager they agreed to fix the car. we put 5000 dollars down and would pay almost 14000 dollars upon pickup. 4 days later we were called ,car was ready. Upon inspection areas discussed were brushed painted.and I was told That they had fixed them. The salesman and sales manager told me that this is the way they "fix" cars for resale. I was then told I needed to understand. I have purchased dozens of cars in my life and never have been treated this way. When you tell a customer you are going to "fix the issues" a paint brush on a scratch and dents are not a fix for a delership. We were told that we could take it or leave it. I chose to leave it. $20000.00 and a upset customer does not mean much to this dealer.Hello, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (702) 605-5802 -- we hope to hear from you soon.
Jeffrey was great as usual
by Tyler C on 07/01/2021fair pricing, courteous of time and great customer serviceHi Tyler, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oil change & repair
by Ti Mulugetta on 06/09/2021Thank you for accommodating me with my time constraints - took care of the oil leak problem and annual oil change!Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Teview
by Girardi on 01/18/2021My service was done to my car and done in a timely mannerWe appreciate you taking the time to leave us a response! We look forward to your next visit! Take care!
Recall service
by Margaret on 12/27/2020Very quick and friendly serviceMargaret, thank you again for taking the time to let us know how we did. We hope you have a great day!
2006 vw beetle
by jcwilliamsj on 11/23/2020the car was returned with greasy hand prints all over the inside and outside and the seat was brokenWe strive to maintain excellent business relations at our dealership. Please call our General Manager at (702) 605-5802 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Purchase of new vehicle
by Veropelas on 08/12/2020I had the pleasure of dealing with Derek Jackson from the sales department. He answered all my questions and listened to all my concerns regarding the purchase of a new vehicle. This was the smoothest and fastest purchase I’ve ever… experienced. Thank you to the Autonation team and thank you Derek!Service
by Ekaterina on 06/12/2020Ray was very helpful and polite, he took good care of meEkaterina, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Chrisvegas on 09/18/2019Good service. Maintenance was done pretty quicklyWe are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Fantastic service at AutoNation at Sahara.
by Farhadge on 07/17/2019updated 07/23/2019Kim, Service consultant was knowledgeable, friendly and her customer service was top notch.Financial Administration Terrible
by VWowner2 on 04/29/2019We made a cash purchase and the dealer on Sahara Blvd Las Vegas NV wasn't able to get the purchase forms properly completed. We were contacted several times to return to their location to sign more Forms! Their financial teams are unable… to perform their duties in an effective manner most likely due to lack of training and/or complete incompetence!! Stay Away!Hello, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 220-9782 -- we hope to hear from you soon.
Great service
by DebsTiguan on 03/04/2019The agents were professional and thorough!Hi, thank you so much for your positive comments about AutoNation Volkswagen Las Vegas! We look forward to your next visit! Take care!
Service
by DJJoeHahn on 02/07/2019Great service and excellent customer care.
Volkswagen Jetta
Volkswagen Tiguan
Volkswagen Atlas
Volkswagen ID.4
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Praveen, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
by Noel Guber on 06/21/2022