Customer Reviews of Audi Las Vegas
Review type:
Love my new Audi
by Becki702 on 03/27/2024I was indecisive about trading in my A3 cabrio either for a Q5 or Q3. Jordan was patient and really made the sales process easy. He along with Greg found me the perfect Q3 that checked all my boxes.Enjoyable buying experience
by Prince1 on 02/26/2024I recently purchased a 2034 Audi etron GT from Audi Las Vegas My sales team of Tom and Eric were outstanding Both were very knowledgeable and professional with no high pressure tactics They simply answered all my questions and guided me… through the purchase process I am a customer for lifeHello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Great transaction
by HellKitty on 02/12/2024I purchased an Audi SQ8 remotely - that is, I never went to the store itself, since it's in another State. The entire deal (including trade-in) was done over the phone and by email. Audi Las Vegas had the car transported to the AutoNation… in Albuquerque (which is considerably closer to me than Las Vegas) at their cost; once the vehicle arrived, I drove my trade-in down there, signed all the paperwork and left with the new car. Everyone - at both Audi Las Vegas and AutoNation Albuquerque was phenomenally nice and helpful.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
A "Link" to Service!
by Trudarknis on 02/09/2024Jacob Link was a stellar sales specialist at the Audi location on Sahara. He was cool and no pressure energy, when I entered the sales area. He asked only a few questions but then offered a test drive. I told him I would be back the next… day to purchase the car and confirmed I would be in. He was there 9am the next morning on his day off to greet me and stayed through the long day of the sale to make sure I was satisfied. When I later came back after the sale, he greeted me and kept up the same energy and friendliness. I appreciated his candor and professional demeanor. He was an exemplary luxury experience service provider.Hi, thank you so much for your positive comments about Audi Las Vegas! We can't wait to see you again, have a great day.
No pressure sales process
by Happy Grammy on 02/03/2024After bad buying experiences in the past with other dealers, I was hesitant to go through the process alone. Our sales associate Joann was a pleasant surprise. She helped us view the variety of inventory available and pick out a few cars… for test drives. We found a fun Q5 that fit my needs. After a painless process we were on our way. I never felt like I was being pushed into something I didn’t want. Thank you for a premier experience doing something that in the past had been a very painful and anxiety inducing process.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
New Audi Rs5
by Maverick on 02/02/2024Dan was friendly knowledgeable and knowledgeable.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best Dealership Experience
by James G. on 02/01/2024Process was smooth from end to end. Joann was super responsive and helpful with my initial inquiry, Erik helped me find the perfect car, and Evelina made the finance part a breeze. Easily one of the best experiences I’ve had with a… dealership, everyone was so helpful and friendly! I definitely plan on coming back in the future.Hi James, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Las Vegas! Drive safe, and we'll see you on the road.
Exceptional Service from Chester
by Erika S. on 01/05/2024We recently had the pleasure of experiencing exceptional service from Chester Gurrola who went above and beyond his duties. Though he was not our main salesperson, he played a crucial role in helping us throughout the entire car buying… process and continued to assist us even after the purchase was made. His dedication and commitment to providing outstanding customer service truly made a lasting impression. From the moment we walked into the dealership, Chester greeted us with a warm and friendly smile. Despite not being our assigned salesperson (Jacob was great too), he took the time to understand our needs and preferences. He patiently listened and guided us to what we needed through the process. What impressed us the most was his willingness to go the extra mile. He tirelessly worked behind the scenes, even though he was not directly responsible for our sale. He communicated with the finance department, ensuring that all paperwork was processed smoothly and efficiently. His attention to detail and follow-up was exceptional, which made the entire purchasing process hassle-free. Moreover, Chester's dedication did not end with the sale. He continued to be there for us, addressing any minor issues or concerns we had with the car. His prompt response and willingness to assist, even after the transaction was completed, demonstrated his commitment to customer satisfaction. His extensive knowledge of the vehicles and his genuine passion for helping customers made the entire car buying experience a delight. He was patient, professional, and went above and beyond to provide exceptional service. Overall, everyone who we dealt with at this dealership was very pleasant. Including Jacob from sales and Nikolas from service; both were great, helpful, and very easy to work with. As for Chester, his dedication, enthusiasm, and exceptional customer service made our car buying journey smooth and enjoyable. We highly recommend this dealership to anyone in search of good cars and with people who truly go above and beyond to ensure customer satisfaction.Hi Erika, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Las Vegas! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Buying our car frm Audi of Las Vegas
by cwatbay on 12/09/2023We flew down from Reno to Las Vegas to buy our car. We could have bought it in Reno but the car dealer here kept jacking up the price and didn't want to do a very minor repair to the car. Audi of Las Vegas got us the best price and service.… We saved over $3000.00 which more than paid for the flight, hotel cost and gas. We still ended up saving over $2000 and received excellent customer service from Audi.Hi, we're happy you found our staff to be so supportive during your experience here at Audi Las Vegas. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jordan Bloom New Auidi Q5
by Jordan Bloom on 11/28/2023The team at Las Vegas Audi was outstanding in every way. Through the years we have purchased many new cars but this truly was a masterful experience. The lead salesman Chester Giordano was the best, the sales manager Mark Attridge was… helpful and very professional. The most exciting moment was we were introduced to our service consultant, Erik Honn, twelve years earlier he was our service rep with a previous Audi that we owned. We really liked our entire experience THANK YOUHi Jordan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
They could give a F about you
by DriverFound on 11/22/2023I bought a used $30K Audi from Audi Las Vegas. They made it very clear that if you don't buy the high dollar car off their lot, you are nothing. From the sales agent who will not make time for you "oh but I'm here till 7 pm, I'll get to you… later" to the finance-lady who will try to get you to sign a higher APR loan than was verbally agreed upon with the excuse "oh that was an accident" It was total BS that she would have a different lender's paperwork ready to go for me and as soon as called out she pulls out the correct paperwork - SUPER SHADY! They overcharged me close to $1100 in taxes, which they claim was being sent to my lender over a month ago. This has yet to be received. I've received a blurry image of the check via text message and when stating that it is illegible you just get ignored. They claimed they sent it by snail mail so that it is not trackable at all. I will advice all my friends and family; even if they find their dream car at Audi Las Vegas: keep searching unless you want to be treated like you are absolutely nothingHi, here at Audi Las Vegas, we strive for excellence, and are disappointed to hear that you received anything less. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (702) 570-0276 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Gaby, I had already reached out to Darin by email long before this review. I received the response that a check has been sent to lender and he guesses it will take a little time. So maybe instead of calling; why don’t you have your accounting team look at all the outstanding checks you have sent by untraceable snail mail and make all those customers, not just me, whole?
Five-Star Service at Audi Las Vegas
by Asimovian on 11/01/2023We had a very pleasant experience from start to finish when we visited Audi Las Vegas to evaluate the 2024 Q4 etron. Our salesman, Daniel Rodriguez, greeted us warmly and wasted no time when we outlined what we were looking for. He… introduced us to the vehicle, explained the features present and not present in the trim we were interested in, and answered all of our questions. And because we made it clear that we had roughly 10 vehicles we were test driving, he did not push us that day. When we returned later for the actual test drive, he was again incredibly thorough and patient. He was quickly responsive to every question (both during the test drive, and after we'd left the dealership). Once we decided to move forward with the purchase, he and the finance team were easy to work with, and they were fully transparent as we worked through the deal. The day of the purchase went smoothly, and Daniel offered to spend as much time on the lot with us as we needed to answer any questions about the car. From start to finish, we felt valued as customers. We would not hesitate to recommend Daniel and the Audi Las Vegas team to anyone else looking for a new ride.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Mixed feedback on both car and dealer
by Mike Moses on 10/11/2023Came across the country to buy a used s8, for best part, car was as described, some moderate undisclosed damage (eg: dime size chips in carbon fiber mirror housings, missing badges where previous paintwork done, etc.). Salesman was great… prior to and at time of test drive/pickup. It’s been a few weeks since purchase and I’m frustrated that I still do not have paperwork to register. I thought I had made it pretty clear that I needed this paperwork ASAP, and had been led to believe I would leave dealership without title, but with all paperwork needed to register. I left with just a transport permit (no temp plates) (car paid in full) and still don’t have title or documents required to register. Regarding car, I love the car. Unfortunately it developed a coolant leak while driving home with car. Car had a coolant system recalled/repaired just prior to pickup and I assume it is related, although I haven’t been able to have it checked yet. By some stroke of luck, it didn’t pose a drivability issue or flash a low coolant message until I had it home. So, love the car, was pleased with employees I dealt with, just displeased with paperwork delay and recall/service issues.Hi Mike, we appreciate you taking the time to respond. The staff at Audi Las Vegas take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (702) 570-0276 -- we hope to hear from you soon.
Underwhelming Experience
by Daniel S on 09/12/2023Overall, not a great experience. Although I believe I ended up with a good deal on a 2023 Audi, the day and what followed, was rife with a lack of professionalism. From a combative sales experience, to a rushed closing that included a shady… attempt to lock me in to a higher interest rate loan than what my credit deserved…it was shockingly underwhelming. Additionally, the car was sold with a tire that may or may not have been defective. When I returned to the dealerahip 6 days later to inquire about what they could do, I was met with accusation and combativeness from multiple employees, including management. Finally, they did do the right thing and replace the tire. And, as of today, I still have not connected with the general manager, who made a very weak attempt to respond to requests to discuss my experience. All in all, this has not been the experience I would expect from Audi, nor any luxury car dealership. I will likely not be servicing my vehicle at this location and I will not recommend it to friends.Best ever car buying experience
by MesquiteMike on 09/08/2023It was time for my wife to buy her first vehicle that she personally picked out (as a family we've had 80+ over the years), but she deplores the car dealer experience (perhaps because she's had to tag along so many times with me over the… years?) So, we made a point that we wanted to complete the deal in 2 hours or less, and that we didn't want any wheeling/dealing nonsense. Much to our surprise, the dealer (and Jaime Anniversario in particular) pulled it off flawlessly. My wife was thrilled, and further she loves her new car. Note this is the second time we've bought from this dealer - the last time being in late 2015.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Highly recommend!!
by Shannon on 09/04/2023Wonder dealership! Not to mention the quality and safety ratings of Audi. Great people all around. Chester was patient and knowledgeable. My whole family enjoyed the experience of leasing a car through Audi. Highly recommend!Hi Shannon, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Bought a 2023 Audi Q4 Sportback e-tron
by Michael D on 09/04/2023Chris the salesman was fantastic and his sales manager Mark was too. Easy to work with, communicative, responsive, most of all made sure I was happy in getting my new car. They pulled their service and parts guys who were also great in… helping answer my questions. I’m loving my new Q4. Great ride. Thanks guys!Hi Michael, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Top notch service
by Audifan on 08/30/2023I worked with Sayhan and Marc and they were awesome. They were knowledgeable about the vehicles and were easy to communicate with. They helped me find the right vehicle and got me a great price. Even after the sale they have communicated… with me to make sure everything is going ok.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Joann was awesome!
by Kve2006 on 08/20/2023Thanks Joann! Great experience getting a lease with you. Very comfortable and easy transaction and my wife and I are super happy. Thanks!Hi, we're happy you found our staff to be so supportive during your experience here at Audi Las Vegas. Don't hesitate to call us if you ever need anything. Be safe on the road!
Audi lover
by JR on 08/09/2023Excellent and very responsive. Procured specific vehicle wanted.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales Rep
by Manny49erfan on 08/04/2023Very helpful sales rep, no hassle, no gimmicks and no pressureHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Serenity Gibson on 03/28/2024