Customer Reviews of Audi Las Vegas
Review type:
Excellent service
Audi Las Vegas Service always top notch
by Kat OConnor on 08/01/2025They got me in for my recall service quickly and communicated with me on the status constantly. Their staff is always so courteous and professional.Sunshade Replacement
by Marvin1 on 07/12/2025Curtis at Audi Las Vegas was a pleasure to work with. He went above and beyond to make sure my vehicle as well as myself were taking care of. I would definitely recommend him to anyone that needs to have their Audi in for service.Hello, we're happy you found our staff to be so supportive during your experience here at Audi Las Vegas. Thanks for the recommendation, and have an amazing day!
Great Sales Experience — Horrendous Follow-Up and Accountability
by jcriv on 07/09/2025I purchased a vehicle from Audi Las Vegas on April 18, 2025, and initially had a great experience with my sales advisor. The trade-in and purchase process seemed smooth, and I was issued an equity refund check for $5,507, after signing… documentation stating the dealership would handle the payoff of my leased vehicle. Weeks later, I was blindsided by a call informing me that I was still responsible for the lease payoff — a complete reversal of what was agreed upon in writing. I was told this was due to a clerical error on their end, but instead of owning that mistake, the dealership is now trying to shift that burden onto me. Worse, when I returned to speak with someone in person, no manager would come out to speak with me directly. I was left dealing with my sales advisor (who was not at fault), while General Manager Darin Hegny and another manager, Greg, avoided direct communication and accountability. This is not how a luxury dealership should handle business — especially when legal documents were signed and promises made. I’m now being told to repay money I was explicitly told was mine, based on an agreement the dealership no longer wants to honor.Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
ETron GT 20k
by Nicholas Bomarito on 06/18/2025Brought my 2024 eTron GT in for its 2024 20k service I was greeted promptly and directly to Kevin Murray, my service advisor. Kevin answered all my questions and kept me informed throughout. Truly outstanding! I have been a loyal customer… of Audi Las Vegas for over 25 years and will remain one !Hello Nicholas, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Excellent service
by Citlalli Lazcano on 06/04/2025This has been the smoothest process to buy a vehicle I’ve ever had. Chester, Maria and Omar were very informative, welcoming and made sure things were taken cared of in a timely manner. Shannon has now been assisting with servicing my car… and has been super informative and handling the situation quickly.Hi Citlalli, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Autonation Lifetime Battery replaced
by flying audi on 05/21/2025Somehow the purchase was not in their system. After I showed them the receipt from 5 years ago, they promptly processed the request and the dead battery was replaced.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
A heartfelt thank you
by Jsonpnsky on 03/05/2025I had to bring my Q5 in for servicing and found out that it needed about $2500 in repairs, Rodolfo- my service provider, was professional and very intuitive. He went far and beyond to make sure that I had a loaner and also texted me through… the whole process until I returned to pick up my Q5 a fee days later.Hi, we're happy you found our staff to be so supportive during your experience here at Audi Las Vegas. Feel free to stop by if you ever need any more help.
Review of service at Audi W Sahara
by Kristie on 02/13/2025I received the recall on my tires and reached out to Audi, I immediately spoke with Curtis Maldonado in Service and from the beginning he was amazing. His professionalism, attention to detail and follow up were all above and beyond. He… answered all my many many questions and even when the job was done he checked up . He definitely deserves more than 5 stars . Curtis represents everything a company should want in an employee and Audi is very lucky to have him.Hi Kristie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
E-Tron 40k Maintenance
by Sam E-Tron on 02/10/2025The 40k maintenance work would take 5-8 hrs to complete. My advisor Wido provided me a loaner vehicle to use while the EV is at the shop. He also follow thru with updates and answered all of my inquiries.Hello Sam, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent Service
by Mitchell on 02/05/2025The service I received was excellent.. Madelynne Pope checked me in, reviewed the service and ensured that the work done was quality and to my satisfaction.Hello Mitchell, we're happy you found our staff to be so supportive during your experience here at Audi Las Vegas. If you ever need help, just give us a call. Happy motoring!
Dangerously Negligent, ZERO Integrity.
by KatieLV702 on 12/23/2024IF YOU DONT DONT LOOK RICH OR YOUR CAR ISNT THE TOP OF THE LINE NEWEST MODEL.. GO ELSE WHERE. DANGEROUSLY NEGLIGENT. Wish there was a ZERO STAR option. My vehicle had a dangerous safety recall, and needed a full diagnostic. I was… called to raplace the battery... and two weeks later "come pickup your car." Reviewed invoice, never given any reccomendations besides what had been done, in writing or other communication. $1000 later, I got LESS than TWO MILES away and my engine completely shut off. Barely coasted into a parking lot. Called and was left waiting for 2 hours for a return call and return tow. Dealership is currently trying to find documentIon that I declined reccommended repairs. Lies which are not provided on the invoice. These guys do not have any integrity, and dont care about vehicles or customerz that cant spend $$$. Dont provide full diagnotics, which for $200+ should be no problem. Will update.Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Oil change
by Alexandra on 12/06/2024updated 12/13/2024Great experience…quickly done, video sent of what was done and left with a clean freshly washed vehicleWe are pleased to hear you had such a positive experience with us, Alexandra! Don't hesitate to call us if you ever need anything. Be safe on the road!
Above and beyond
by Kespchgr on 05/30/2024Wido was so helpful, understanding and prompt with everything from day one until I picked up my car. Everything and everyone at Audi Las Vegas changed my perception of how a dealership handles their customer service.Hi, it is great to read such wonderful comments about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service visit
by Audi rsq on 05/23/2024Kevin did a nice job getting my car serviced, and getting it back to me in a timely manner.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Always professional service
by India Smith on 05/05/2024Always good service, Always professional, Always available to answer questions.Hi, we appreciate you taking the time to leave us a response, India! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service inspection
by Lalahix on 04/29/2024Steven was great! Communicated excellent & very easy to talk to!Hello, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!
Love my new Audi
by Becki702 on 03/27/2024I was indecisive about trading in my A3 cabrio either for a Q5 or Q3. Jordan was patient and really made the sales process easy. He along with Greg found me the perfect Q3 that checked all my boxes.Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Audi Las Vegas is great!
by Suzanne on 03/07/2024Audi Las Vegas lives up to what a Luxury Car Dealer should be. I loved that I received a video of the repairs needed on my car narrated with a description of the problems. My service person, Rodolfo, kept in contact with me and answered… all my questions. My car was returned after a wash and cleaning inside, which was so appreciated. Even though there is an Audi dealership closer to my home, I prefer to take my car to Audi Las Vegas.Hello Suzanne, we're happy you found our staff to be so supportive during your experience here at Audi Las Vegas. Don't hesitate to call us if you ever need anything. Be safe on the road!
Enjoyable buying experience
by Prince1 on 02/26/2024I recently purchased a 2034 Audi etron GT from Audi Las Vegas My sales team of Tom and Eric were outstanding Both were very knowledgeable and professional with no high pressure tactics They simply answered all my questions and guided me… through the purchase process I am a customer for lifeHello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Great transaction
by HellKitty on 02/12/2024I purchased an Audi SQ8 remotely - that is, I never went to the store itself, since it's in another State. The entire deal (including trade-in) was done over the phone and by email. Audi Las Vegas had the car transported to the AutoNation… in Albuquerque (which is considerably closer to me than Las Vegas) at their cost; once the vehicle arrived, I drove my trade-in down there, signed all the paperwork and left with the new car. Everyone - at both Audi Las Vegas and AutoNation Albuquerque was phenomenally nice and helpful.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
A "Link" to Service!
by Trudarknis on 02/09/2024Jacob Link was a stellar sales specialist at the Audi location on Sahara. He was cool and no pressure energy, when I entered the sales area. He asked only a few questions but then offered a test drive. I told him I would be back the next… day to purchase the car and confirmed I would be in. He was there 9am the next morning on his day off to greet me and stayed through the long day of the sale to make sure I was satisfied. When I later came back after the sale, he greeted me and kept up the same energy and friendliness. I appreciated his candor and professional demeanor. He was an exemplary luxury experience service provider.Hi, thank you so much for your positive comments about Audi Las Vegas! We can't wait to see you again, have a great day.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Citlalli, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Destiny Jarvis on 07/07/2025