Customer Reviews of BMW of Henderson
Review type:
Seamless
by Halfmarathon on 04/23/2025
The whole process from beginning to end was seamless. I highly recommend this dealer because of ease of doing business.
Have feedback for this dealer?
The following reviews are more than two years old. They are not included in the overall rating.
211 reviews
Sort by:
Leasing of a second X6
by bsansone on 04/14/2017My salesperson, Justin Sullivan, had not only helped me with the lease of my first X6 in 2014, but was integral in the lease of my 2017 X6. The process was far more lengthy and challenging than it was in '14 because I did not want to make… an emotional decision. He has worked with me for the last 6 months, contacting me regularly as to new program options, alternate ways of viewing the lease, trading my older X6, etc. Because of this, I do not only feel that I made a good choice, but the math enables me to know that I made a good choice.BMW Henderson Experience
by drivealoha on 02/27/2017My husband and I went into the Henderson location to shop for an X series. When we first walked into the building, we were happily greeted by Pat who introduced us to Samson. Throughout our time with Samson, he was knowledgable and took his… time to get us the best deal. However, financing was time consuming as we had to make multiple trips back for missing signatures and corrections. Nonetheless, Pat, Samson, and Jason are a great team to work with. I recommend the Henderson team to help you with your buying needs.Bmw 7 series purchased
by Aaronvegas on 12/10/2016Great experience from start to finish. I thought the price was outstanding..bought certified pre owned. Yalin was great to work with. I actually purchased there because 3 of my friends recently did, and they said the same thing. New car… interest rates for certified pre owned for qualified applicants too.Great Experience - M3 purchase at BMW of Henderson
by pauljuarez on 10/15/2016updated 10/21/2016Experienced a smooth and very professional purchase with David Bagheri at BMW of Henderson. Sales manager and finance manager were very professional and easy to work with. Great team!New Purchase
by HappyBMW60 on 09/08/2016updated 09/16/2016Buying a new home is supposed to be a wonderful experience and I did that just 1 year ago. Let me tell you that experience was not desirable. Justin and the rest of the BMW Team were AWESOME and made this typical knuckle biting transaction… to be the BEST experience I have ever had in making a car purchase! From the moment I walked in the door to me driving off in my beautiful new car! Visit them if you want this experience.Buying experience
by Emiliano58 on 09/07/2016updated 09/16/2016A very pleasant experience from beginning to end at BMW Henderson! Our sales advisor David warmly met our family and took time to introduce himself to not only my wife and I but also our three young children . He was very hospitable and… professional the entire time. Paperwork with our finance consultant Al was a joy as well. I recommend this dealership to any who are considering buying a BMW or other used vehicle to check here first . My thanks again to this great staff of people !Purchasing BMW 3 series
by Busterbeemer on 08/04/2016updated 08/16/2016The experience was so smooth and not stressful. Everyone was helpful and kind.Salesman
by mgonzo99 on 07/24/2016updated 08/09/2016great felt attention and service were top rate. I felt like what I was concerned with was important and considered- recommend to anyone looking for a quality BMW to go to Henderson and meet with the team at Desert BMW!!! Thanks Chris!!!Painless!
by Knight235 on 05/28/2016Usually buying a car is like going to the dentist for most people, lots of stress....But I hooked up with Bruce Emens at BMW at Henderson and everything went very smooth. Hard to believe isn't it? Bruce is knowledgeable about the product he… sells, patient because I must of looked at 5-6 cars, answered all my questions, fulfilled all promises and most of all I felt I was treated fairly. You can't do or get any better then that. Very good experience.Purchase
by jmdowney53 on 05/25/2016Had a fine experience working with Justin Sullivan. Purchased a certified pre-owned BMW 750i using the on-line services provided by BMW of Henderson. The process was simple, Justin was organized, professional and on-time. He has great… interpersonal skills and sees to an excellent overall experience. This is the second car I've purchased from this dealership....and experience number two was even better than the first. Thanks to Justin, Jason in Finance, and Alex (BMW Genius).Great service
by Dancer189 on 05/24/2016Bmw Henderson Nevada. Excellent staff. Brian and Justin were superb. And kudos to the young man who detailed my car. Nice job.2006 BMW X3 Chelsie Xi Qu
by GoodFaith on 05/15/2016Salesperson was extremely helpful, pointing us to a car a little bit more expensive, but WELL worth it. We explained our credit needs and "Al" made sure we could do what needed to happen. This is an experience that called for a leap of… faith on both parties and I am thankful to Chelsie and Al for their attention to our needs.Thank you for taking the time to share your feedback with us. We appreciate your review and hope we can continue serving you for many years to come.
Great Salesmanship and follow thru.
by Arthur63 on 04/29/2016My Salesman, Johnathan S. Wellman, Showed knowledge of his products and enthusiasm, while working with me. And best of all, Mr. Wellman was able to say both parties were happy with the deal. It was a pleasure to work with a… professional.AVOID this dealer
by GO_noBMW4me on 04/13/2016I purchased a used BMW 528i on 1/8/16. Soon after I had a few problems. I made an appointment to have the problems resolved a month later (2/9/16). The service department was awful. Even though I had purchased an extended warranty AND had… a 60 day warranty they would not even look at the car. They said to come back in 45 days. I asked to see the service manager. A man was brought to me and I assumed he was the serviced manager. Later I found out he was not. And its a good thing since this guy had no customer service skills what so ever. I walked out swearing to never return. That incident and the following phone conversations told me that this was not a good dealership. I was so frustrated that I traded the car 6 weeks after I bought it. After trading the car I promptly cancelled the $3400 extended warranty. After a call to the warranty provider I found out that I was eligible for a 96% refund minus a $50 cancellation fee. The contract company processed the cancellation and sent it back to BMW of Henderson to issue the refund check. A month has gone by. Numerous phone calls have been made to the finance manager (David) but have not been returned. I finally got in touch with him. He stated that they would refund the full amount of the warranty and the check would be cut in the next few days. I asked him to send it via USPS. That was over 2 weeks ago and no check has arrived. I Opened a BBB case. The dealer has 2 weeks to respond. Its 4/13 and I am Still waiting for the refund that has been in their hands for over a month.. Bottom Line AVOID THIS DEALER They will tell you anything and not follow through.Great service
by Neica18 on 04/09/2016Our salesperson Justin Sullivan was great. He helped us buy our 2016 Bmw.Outstanding Customer Service
by VinnieCathy on 03/30/2016Bruce Emens gave us the best car buying expericnce we have EVER had. AutoNation is very lucky to have him on their staff!Great experience buying/leasing
by gschechner on 01/20/2016Really had a great experience with the BMW Henderson team. From their timely internet inquiry response to working the deal. It was hassle-free and just the kind of customer experience I was hoping for from BMW.Great Sales Experience
by jkrentz on 01/06/2016I began my search online and filled in the information for a meeting with a Representative on a Saturday night. Within 10 minutes someone contacted me via email and phone. He sent additional links to prefilled financial information. He… stated he would have the car I was looking at up front and cleaned up for our meeting and he did. Chris is very enthusiastic about BMW and very knowledgeable. He was laid back and willing to show me other vehicles and we went on a test drive and he explained features during the drive. Great experience with Chris..thank you. Filling out some of the information online for my trade in was also helpful. Chris was always quick to respond and was familiar with the entire process and what I would need to complete for paperwork and emailed me mostly everything ahead of time to save time at the dealership.Great sales service
by 1brookejohnson on 12/17/2015Sales Dept was great. Kwasi was awesome! Found just what I asked for.Great service
by bmw4254 on 11/17/2015All smith was very professional, and no pressure at all. A true professional!!Buying experience
by Midgysixx on 09/04/2015I just bought a BMW 335i and couldn't be happier. Bruce was great! From start to finish he was attentive. He made sure I was taken care of and that I was comfortable. Darrel was great with assisting in the buying process. Marco in… service was exceptionally friendly and helpful as I had to have the windows tinted. Overall a very good experience at BMW of Henderson.
Videos
About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of BMW of Henderson and we hope to be of service again in the future.
by Stephanie Mavis on 04/25/2025