Customer Reviews of BMW of Henderson
Review type:
Seamless
by Halfmarathon on 04/23/2025
The whole process from beginning to end was seamless. I highly recommend this dealer because of ease of doing business.
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The following reviews are more than two years old. They are not included in the overall rating.
211 reviews
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by rasmd on 08/05/2015Don't go any where else, they are the best. Salesman Sales manager and finance man . very pleasent, I love my carSpeedy and efficient
by JGoggin on 07/11/2015updated 07/16/2015Had a great experience with Justin Sullivan. He was very accommodating to my busy schedule and found exactly what I was looking for. I was in and out , can't complain.Quick and unpretentious
by Mulltea on 05/05/2015I will just say the entire experience from my 3 day test drive to the purchase on my new BMW i3 was quick and hassle free. Lots of down to earth friendly service that got me into the car I wanted with no problems, tricks, delays etc. I… highly recommend this dealership.Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future!
Best Car Buying Experience Ever
by TypeS702 on 02/03/2015Went in to buy a used 328i. The salesman, Michael Pyon made me feel like I was a high end car buyer. Made sure all the amenities I wanted were available, explained all of the features I had questions about. Best car buying experience I've… ever had. Highly recommend!Awesome
by Sjb26 on 01/24/2015Michael P. Was awesome!!!! He made sure the car I wanted had all the amenities I wanted. Thank you!! Highly recommended:))Quick and Easy
by shaunh1084 on 01/20/2015I purchased a vehicle from Eric Spears 2 weeks ago. The process was very easy and smooth. I arrived before they opened and I knew exactly what car I wanted when I walked onto the lot. He helped me quickly and we went into the buying process… immediately after the test drive. There was no back and forth; the process was started and done smoothly.Excellent Sales Experience
by classycar1 on 01/15/2015I expressed an interest in a BMW 535ix on the phone and made an appointment with Al Smith to view the car. He had the car front and center all cleaned up and looking spiffy. ready for a test drive. He was very professional and a… pleasure to work with. I have had the car for a few days now and am loving it! Can't wait to take a trip to San Diego this weekend.We have a great experience throughout the process of negotiation and buying
by MarcoManjarrez on 01/14/2015Michael Pyon, delivered an excellent customer service, I wanted to have a car for my wife as a gift anniversary, when we got to the dealership the car was ready for a test drive with a nice big red bow on the top of it. it was a nice… surprise for my wife, thanks to Michael, he took the extra step to help me out to get this done. He also show us some empathy for our finance needs by answering every question and searching the best options for us. Jason Brewis, without being pushy, offered and explained us all about the extended warranties. He was cordial, professional and fun at all times. Garrett, the BMW Genius was very knowledgeable he helped us to understand all the functions of the car, specially all about the navigation system, Garrett has great plus since he is bilingual, we had all the information we need to know in Spanish and English, thanks to Him. Thanks again, Michael, Jason, Garrett. Very professional team. Definitely would recommend to family and friendsAl Smith
by prevo123 on 01/12/2015Al Smith did a great job and was very professional. Met and exceeded all my needs.Best experience in buying a car so far.
by heartdoc98 on 01/13/2015I just purchased a 2015 X5. This is my fourth BMW, each purchased from a different dealership. BMW of Henderson, and in particular our sales associate Michael Pyon, were fabulous from start to finish. They guided me through the process… of custom-ordering my vehicle, so that it had everything I wanted and I avoided paying for options I did not need. We negotiated the terms of both my purchase and trade-in online, and they were very fair in their pricing, meeting my terms on both my new vehicle and my trade-in, with no surprises. They took all the time necessary to explain and demonstrate the key features on my vehicle, and followed up by e-mail to answer any questions I had after driving it for a while. Although I have only had the vehicle for 3 weeks, I am loving it. BMW of Henderson exceeded my expectations, and I would definitely buy my next BMW there.Feri, Erik, & Jason...gave us everything we wanted!
by amberjoys on 01/02/2015We had the nicest time with Feri, Erik, and Jason. They all knew what they were doing, Feri was so kind and helpful, Erik one of the managers gave us everything we asked for, made things happen so that we got the BMW we wanted. Jason was… funny and accommodating, he made sure we got the financial deals we asked for. The entire experience was exactly what you would expect from a BMW dealership, the best! Erik even told us to bring in our old Acura so that the service crew could fix our plastic headlights to looking like new, it had nothing to do with our purchase, it was already done. It was a great experience, they got us done and set up right away, appointments made with their Genius to train us on all our new car details. They even tinted our windows just because. Go in, ask for lovely Feri, and don't go anywhere else, you don't need too.bmw henderson ed white
by kisha4 on 10/28/2014i reall y had the best experience of my life all my wants were met andmuch much more ... i really want to thank ED WHITE AND JASON the finance guy u both made it a experience ofa lifetime ..... All my future cars will be through them ...I… love my car and will be back for any future cars....BMW OF HENDERSON IS AMAZING !!!!!!!!
by Jordan124 on 10/22/2014I have a new favorite car dealership. Throughout the process of test-driving and buying X5 35D, my wife and I had a great experience. I usually dread the prospect of visiting a car dealership. But we had a remarkably positive time here.… We dealt with Justin S., who was courteous and knowledgeable. Neither he nor anyone else there pressured us; it was OK if we were interested in buying that day, and OK if we needed to think about it. What do you know? We ended up buying *that* day because they had exactly the car we wanted, and because they made a very fair, haggle-free offer that was as low as we could expect to get anywhere for this car.Thank you so so much again.Stress Free Sales Experience
by Myzion05 on 10/16/2014I purchased a convertible 640i convertible from BMW of Henderson and I want to thank Ed White and the entire BMW staff for being so friendly and accommodating. They went out of there way to make my buying experience a great one.The worst dealership to buy a car from or take your car to for service
by elizabethk1 on 10/01/2014I had the worst experience buying my new 2014 X5 from this dealership. The original salesman Al S. was rude and horrible to deal with. Than my brand new car had recalls. I brought it in for horrible service. And than a month later my brand… new car broke down. Again to horrible service. They have had my car for over a month and they never call me back and when it was being towed in their was damage done to my wheels and rims. They refuse to own the damage and feel I could have possibly hit my left tires on a curb. As if this is even possible? I drive in the US on the right side of the road as per the laws of the land. They are arrogant horrible people from the sales people to the service person Mike to the General Manager Eric. [non-permissible content removed]. But what else can you expect from your employees if this is your leader!!Thank you for leaving your feedback about your experience with BMW of H. We take every review seriously and work tirelessly in providing great service and value to our customers. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (702) 570-0278 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Awesome buying experience
by EdnHenderson on 08/28/2014Just took delivery on a 2015 BMW X5. Our salesman, Justin S. took care our needs professionally and promptly from start to finish. I'm planning to purchase another vehicle from BMW of Henderson mostly in part because of the awesome buying… experience I had at this dealership.Superb sales staff
by scw757 on 08/28/2014The sales team at BMW of Henderson were not only friendly but extremely professional in making my purchase experience of a 2014 535d very enjoyable. Each step in the process we met competent and eager to help staff who made the purchase of… my 8th BMW one of the best to date. The car itself is the finest vehicle I've ever driven.Exceptional Service & Quality Product
by Melanie89002MG on 07/29/2014We leased our vehicle at BMW Henderson and had a wonderful experience. Upon our arrival, everyone was super nice. Our Sales Person Leland M. was awesome and we are very happy. I cannot express how exceptional the Customer Service is with… BMW. They go above and beyond. Super happy with the experience and if you need a great Sales Person to call reach out to contact Leland M. he is very knowledgeable and great help! I'd like to mention I had my first visit to the Service Department and the exceptional Customer Service continued-- Marco in the "Service Department" was awesome! After leaving the Service Department that day, I said to myself, "Now that was Customer Service" BMW is in a league of their own-- "Exceptional Customer Service & A Quality Product" ! Once you take a test drive and experience the Customer Service you won't want anything else!DESERT BMW OF HENDERSON IS [violative content deleted]
by danielle4 on 02/15/2009I recently returned a lease to this dealership a 2006 750 LI in perfect condition with only 20K in milage. It was our intent to purchase this vehicle with an original sticker price of $86000.00. Desert raised its residual value at turn in… and refused to sell us our vehicle unless we payed a higher price since it was returned in perfect condition and with only 20,0000 miles on it. Basically, if we wanted to buy this car the we would need to pay over $55,000.00 ( Much more than book value, punishing us for taking good care of our lease!) We questioned this since our lease payments have been over $55,000.00 already. This would make the full purchase price of a 3year old vehicle over $110,000.00!!! I had previously purchased 2 other vehicles from Desert BMW and had found them fair in the past. I am hurt by their UNETHICAL business practices, treating loyal clients with indignity and greed. Do yourself a favor and DO NOT BUY from this dealership.First Class Experience
by cmcmahon1 on 05/08/2013updated 08/03/2025We recently purchased a 2013 328ix from Brandon A. of Desert BMW of Henderson. The criteria was real simple. Give me your best deal, no haggling get me out of there within 2 hours or I'll go pick up an Audi. Brandon and his new car manager… Jason did just that. The deal was sweet, painless and I was out the door as requested. This is my first purchase at Henderson BMW but not by any means my first car purchase. As a matter of record I've owned multiple BMW's, Mercedes, a Mazda, a Hyundai and VW Passat -- all from dealers. This was by far the most efficient non arduous process I've ever had the pleasure of experiencing. I'd highly recommend Brandon, he communicated with me over the Internet we set the guidelines, we set an appointment to view the vehicle I had via the Internet and most importantly he listened and delivered. Sincerely, Christopher McMahon2013 535i Euro Delivery
by pcracefan on 09/12/2013updated 08/03/2025Steve A. at BMW of Henderson took me from start to finish on a perfect European Delivery experience this year when I purchased a 535ix from him at BMW of Henderson. Steve walked me through the process, not complicated but great to have a… guide, of European Delivery. The whole experience was fantastic and I was able to take delivery of my car twice, once in Munich at the BMW Welt and then later re-delivery at the dealership in Henderson. I highly recommend Steve, who has a true passion for the brand, and the European Delivery process, to anyone looking to do something truly special with a new BMW purchase.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of BMW of Henderson and we hope to be of service again in the future.
by Stephanie Mavis on 04/25/2025