Customer Reviews of BMW of Henderson
Review type:
Seamless
by Halfmarathon on 04/23/2025
The whole process from beginning to end was seamless. I highly recommend this dealer because of ease of doing business.
282 reviews
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First time here
by Kaaimalani on 07/10/2020Christian was very helpful and attentive. Great customer service given. My only problem was appt was made at 3:30pm didnt do the diagnostics till next day and I didn't get my car back till 5 days later with no loaner or ride home. Kinda… sucks over the weekend with no car. to be fair no time frame was really given.. But atleast they were able to pinpoint my issues and fixed what it wanted fixed.Great Experience
by Rutkoske Thomas on 02/03/2020Good/knowledgable sales force, treated very well. first class operation. best car buying experience we had in a long timeRutkoske, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Henderson! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BMW of Henderson
by 1111111 on 07/20/2019Ordered 2020 form the factory. The dealer made no attempt to get me a discount. Paid full list.Hello, thank you; we appreciate your feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (888) 242-0593 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
2012 BMW 750i Service
by Blue-Eyes on 07/17/2019I was told the shop was backed up and it would be around 4 hours. I told them I had to pick up my wife at a certain time, and to my surprise they had my car ready for me then. I was very happy they fixed the issues I had, and also brought… up new parts/replacement of old since my car has over 100k miles on it. Then I know exactly what to ask to do when I make another appointment at the end of the year.Your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
Annual Service
by Stefan BMW on 06/28/2019This was the first time in 4 years since I purchased my car that the service was completed to my satisfaction and my car was not damaged etc. Thank you for making the change to a much more experienced and trained service team. Below please… find a few recommendations to even more improve the customer experience: 1. I requested 2 months ago a service appointment within the last 2 weeks of June and pointed out that I would like to pickup my car on the same day. I dropped off my car on the day and time (10:15am) proposed by the service department and received a call from the service advisor around 3pm on the same day informing me that the car will not be finished because only 2 technicians are trained on the i8 and they worked on other i8 cars and they did not even began to work on my car yet. I assume that not every day a few i8's are serviced and since I was flexible with my service appointment it could have been scheduled on a day, which allowed the service to be completed on the same day. 2. If possible the notifications regarding the service appointment should be reduced. I think I received 2 phone calls and 3 emails reconfirming the appointment (from my doctor I receive 1 phone call prior to the appointment). Overall I am very happy with the service! Thank you.Stefan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
They found my car
by BCsilver on 05/31/2019They found the car I wanted and made sure that everything was taken care of.Thanks for the positive feedback and congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!
BMW M4 Purchase
by Jdakine on 01/28/2019Working with the BMW of Henderson Team was very smooth.My 30k Service Wxp
by Shane N. on 01/17/2019updated 01/24/2019My visit for service was easy and pleasant. While my service advisor was Kyle and he did a great job handling my service needs, it was Aaron, another service advisor who exceeded my expectations. He took the time to listen to some… additional concerns I had with the iDrive system. He used his USB memory stick to download new software updates and installed them while my car was on the service drive before heading back for service!Great Customer Service!
by Arielle E. on 11/28/2018updated 12/04/2018I went in to look at few cars all in the same price range, and Chelsea helped me pick out the right one. I never felt pressured to go above my budget, and Chelsea and her team worked with me and answered all of the questions I had. My first… (real) car experience was all that I could imagine and more! Chelsea made my experience incredible for my family and I. Thank you to everyone at BMW of Henderson!Mr Craig
by craig1234 on 10/04/2018updated 10/12/2018Aaron is the best service writer I have ever had.Service advisor James Krumme
by Frankie on 08/09/2018James was outstanding in his customer service. We were always keeped advised regarding our vehicle. His personality, knowledge, and professionalism is an asset to your dealership. Wish there were more like him throughout the BMW… dealerships. Thank him for me.Service
by Connole on 08/01/2018After things got organized the service was excellent. Our service representative, John, was very informative and receptive to our needs.Better than promised!
by rbnw504 on 04/04/2018I dropped in one day for a service appoint, I had two choices for the NEXT day. I arrived for the appointment early and it was completed early, I had received a quote for the service prior to starting and when completed it was… significantly less.Great relaxing experience!!
by dawhit1 on 08/19/2017updated 09/07/2017I met with sales agent who went over what I was looking for and they suggested different options to look at. It was a great experience because at no time did I feel pressure to buy a car and agent was patient when I was apprehensive. I… recommend this dealership because everyone was friendly and knowledgeableCHRIS Tilman
by Tilmanchris on 06/06/2017updated 06/19/2017Service is fantastic. The 2011 BMW 750 LI is very unreliableThank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road.
BMW leasing experience
by cbangloy on 05/22/2017Sales staff of BMW Henderson auto mall was very knowlegable about new and preowned BMW cars. He also explained the pros of leasing or buying. This convinced us leasing a 2017 X1. Paperworks , financing n car delivery were all done the same… day. The BMW genious guys were very helpful in teaching us about using the features of our new car.Great service.
by Acuna1234 on 05/03/2017Service advisor is very professional. And take good care of their customers.We are happy you had such a positive experience with us! Drive safe, and we'll see you on the road.
Roger P
by BMEERMAN on 05/02/2017The salesperson Samson was excellent. No pressure, he had everything ready for us to sign when we arrived. All we had to do was test drive the car we choose from the internet stock. Finance was a breeze, and made us understand all our… options.Thank you for your positive review. We're happy to have been of service to you. If you ever need any help, please give us a call!
Leasing of a second X6
by bsansone on 04/14/2017My salesperson, Justin Sullivan, had not only helped me with the lease of my first X6 in 2014, but was integral in the lease of my 2017 X6. The process was far more lengthy and challenging than it was in '14 because I did not want to make… an emotional decision. He has worked with me for the last 6 months, contacting me regularly as to new program options, alternate ways of viewing the lease, trading my older X6, etc. Because of this, I do not only feel that I made a good choice, but the math enables me to know that I made a good choice.BMW Henderson Experience
by drivealoha on 02/27/2017My husband and I went into the Henderson location to shop for an X series. When we first walked into the building, we were happily greeted by Pat who introduced us to Samson. Throughout our time with Samson, he was knowledgable and took his… time to get us the best deal. However, financing was time consuming as we had to make multiple trips back for missing signatures and corrections. Nonetheless, Pat, Samson, and Jason are a great team to work with. I recommend the Henderson team to help you with your buying needs.Bmw 7 series purchased
by Aaronvegas on 12/10/2016Great experience from start to finish. I thought the price was outstanding..bought certified pre owned. Yalin was great to work with. I actually purchased there because 3 of my friends recently did, and they said the same thing. New car… interest rates for certified pre owned for qualified applicants too.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of BMW of Henderson and we hope to be of service again in the future.
by Stephanie Mavis on 04/25/2025