Gregg Young Chevrolet of Omaha
Customer Reviews of Gregg Young Chevrolet of Omaha
Review type:
OUTSTANDING SERVICE!
by croumpf on 02/24/2015updated 03/05/2015I worked with K.T. and he was an amazing representative to work with, he truly made the entire experience at the dealership enjoyable. He has outstanding customer service skills and was full of knowledge. He took into consideration my needs… and wants and ran with it, ultimately getting me into a car I never even thought would be a possibility! K.T. was assertive in a respectful way and was not pushy like some sales representatives I've worked with in other dealerships. His enthusiasm and passion for his job was radiating. The Manager that assisted us went above and beyond to get me to a payment and interest I felt comfortable with and I knew I could afford. The financial team was great and easily turned a what normally would be a monotonous task of signing papers into a fun and information session. From start to finish I was very impressed with the friendliness and respectfulness of the entire staff.We are truly grateful for this awesome review! We are thrilled that our team was able to take care of you. We appreciate them providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Check us out on Facebook and Twitter for offers and updates from the dealership. Sincerely, Adam Hansen | Digital Marketing Director
Thank you
by Braillegirl on 02/17/2015updated 03/05/2015Thanks for the friendly service. My daughter LOVED her biscuits and gravy that we ordered why we waited. Her only complaint was there was no toys by the toy table.Thank you so much for this great review. We try to create a friendly and professional experience for all of our guests. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Regards, Scott Kritenbrink | Service Manager
Water Pump replacement 2003 Colorado
by nlemonds on 03/02/2015It was great that Dan, the technician, stayed later to get my truck back on the road the same day rather than leaving it over night.Thank you so much for taking the time to give us positive feedback regarding your experience with us. We make every effort to provide the very best customer service possible. We hope that you will share your experience with friends and family. Also, be sure to like us on Facebook and Twitter for offers and updates from our dealership. Regards, Scott Kritenbrink | Service Manager
wonderful!
by Ashleigh_A20 on 02/17/2015updated 03/02/2015Ken Johnson was amazing. He worked so hard to get a good deal for me despite several obstacles. HE IS THE BEST!Thank you so much for the great feedback. I am thrilled to hear you had such an excellent experience. I am so happy to hear that our team was very helpful in providing you with what you needed. Customer service is always our top priority, so I am glad that we met our goal. If you need any additional information or have any questions please don't hesitate to contact us. We look forward to working with you again. Sincerely, Adam Hansen | Digital Marketing Director
I wouldn't trust my SUV to anyone except Gregg Young Chevrolet
by Coquette2015 on 02/10/2015updated 03/02/2015The staff is so nice at this dealership. Trent who checked me in even walked me to the lounge and pointed out where I could get coffee. Jay the mechanic does a great job and communicates on if additional items need to be worked on. I… believe each employee said hello as they passed me in the hall. What a great idea to have a cafe so if you are waiting for your car you can grab a bite in this fast paced world.We are truly grateful for this awesome review! We are thrilled that Trent and Jay were able to take care of you. We appreciate them providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Regards, Scott Kritenbrink | Service Manager
Service review
by ChiroEmily on 01/27/2015updated 02/09/2015Camden was great! Kept me informed the whole time I was waiting. The waiting area was clean, comfortable and welcoming. Love this place!Thanks for your awesome review! I'm very happy to hear that Camden was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Pat Lund | Service Director
Service Experience
by jbush17 on 01/23/2015updated 02/06/2015Chris Deegans was great to work with. He made sure that the problem was fixed and communicated with me regularly.Hi and thank you for this great review! We're excited to hear that Chris took care of you! He is a great asset and we appreciate all he does. Thank you again! Pat Lund | Service Director
Leaking tires
by Coach_Dryden55 on 01/20/2015updated 02/06/2015I had been told you fix flats for free. About 9 months ago, I exchanged tires with a friend, who was selling his vehicle, his tires had a lot of tread left and mine did not. This was done by another dealership. After continuously loosing… air in all four tires, I had to inflate them every week or two for the last 9 months, I brought my Suburban in and had you remount and balance all four tires. Turns out the rims were not polished when the swap was made by the other dealship. I expected to pay for at least three tires to be mounted and balanced and maybe get one for free. When I picked up the vehicle and asked what I owed, I was told "nothing, we fix flats for free." Do you think I will ever go anywhere else for service on my Suburban.....nope! Thanks.Thank you for sharing this great feedback with us. We feel our service department is what makes our dealership special. Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Pat Lund | Service Director
Traverse Service Issues
by ToddOmaha on 12/29/2014updated 02/05/2015Chris did a great job of working with us and helping out. We have been very frustrated with our Traverse but the guys at GY have helped ease some of the frustration. We have traded in our vehicle on a Honda because of the issues that we… had with the Traverse. If we had kept the Traverse, we would definitely have come back to GY to have it serviced.Todd, we are truly grateful for this awesome review! We are thrilled that Chris was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Pat Lund | Service Director
Oil change
by MichaelG123 on 12/29/2014updated 02/05/2015Everything was great the only thing was scheduling an Oil change that was it. They made it for 7am but your technicians don't come in till 7:30 so may start your Saturday oil change schedule at 7:30 Got there at 6:50am and didn't get out… till 8:10am so just a scheduling improvement recommendation.Thank you for taking the time to share your experience with us, Michael. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Pat Lund | Service Director
Excellent service experience!!!
by JudyinOmaha on 02/03/2015What a great experience!! Clean surroundings, everyone was very helpful and friendly as we waited for John Callaghan to finish what he was doing. And he was definitely worth waiting for...professional, friendly, helpful, cheerful, not at… all pushy...he called with updates on the service we were having done throughout the day, worked with me to make a decision on what work to have done with no pressure and made sure everything was done on time and at prices quoted. Everything about this experience and John made me feel confident and comfortable about choosing Gregg Young Chevrolet as my service center. I will definitely be back and will let all my friends know!! Thank you, John!!Hi Judy and thanks for your kind words! We appreciate John as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Pat Lund | Service Director
Chevy
by nkiscoan25 on 01/21/2015updated 02/02/2015I can not say one bad thing about my experience. My family and I were treated like we knew them for years. Couldn't be happier! Thank you so much.Thanks so much for this great review. We try to create a friendly and professional experience for all of our customers. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Take care! Adam Hansen | Digital Marketing Director
Awesome Customer Service with Zachary
by cyjaco on 01/21/2015I called to inquire about a Malibu and was connected with Zachary Nielsen. I told him what I liked and all the things I required in purchasing a vehicle. He found the perfect car! Another dealership offered me a lower price by $300 but… was not worth the savings compaired to the awesome customer service I received.Thank you for writing such a marvelous review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Zachary was so positive. We always do our best to make sure all of our customers leave with the right vehicle. We look forward to seeing you again. Adam Hansen | Digital Marketing Director
Malibu Service
by sspencer0121 on 01/11/2015updated 01/20/2015Cody went out of his way to assist me my car issues...even though I didn't purchase the service, I thought very highly of Cody for researching the issue with my seat above and beyond. Great service as usual!We are truly grateful for this awesome review! We are thrilled that Cody was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Pat Lund | Service Director
Gregg Yound Service Dept.
by Dale_M on 01/12/2015updated 01/20/2015I have always had a great experience with Gregg Young whenever I've had our vehicles serviced. The Service managers are very informative regarding what service is needed and are spot on with their price quotes!Dale, thank you for sharing this great feedback with us. We feel our service department is what makes our dealership special. Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Pat Lund | Service Director
many businesses say they care about the customer, some actually show it.
by mercina on 01/19/2015Was able to accomplish all my negotiations online and in a timely fashion.Steve Nick was on top of the whole process, delivery and time in business office went quickly and professionally. Very pleased. Vehicle delivered in great shape.Mercina, I am happy to hear that your time spent with Steve was a pleasing experience. We pride ourselves on the high level of our service excellence. Congratulations on your new vehicle! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We are eager to see you in the future. Adam Hansen | Digital Marketing Director
1st time leaser
by karamarie23 on 01/10/2015updated 01/16/2015It was my first time financing a vehicle. Everyone I encountered was very friendly and helpful. The customer service and honesty was highly appreciated and made for a wonderful experience.We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose our dealership. Please feel free to contact us if you have any questions or concerns. Adam Hansen | Digital Marketing Director
car lease
by vschlickbern on 01/12/2015We didn't feel high pressured, although we were never neglected. Everyone was very friendly and made sure we were doing ok .Thank you for taking the time to share your feedback. Each employee is a valued member of the team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Adam Hansen | Digital Marketing Director
Great experience !
by HappyGre on 12/19/2014updated 01/02/2015Chris Dugan made our experience of a malfunctioning suburban a relatively painless one. He was patient and helpful throughout. He even vacuumed my dirty car. I really appreciate the service department's attention dedicated To providing… excellent customer service!!Thank you for writing about your visit with us! I am happy to hear that Chris was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Take care! Pat Lund | Service Director
customer service
by Gloria_10 on 12/19/2014updated 01/02/2015Once I got there the service was GREAT! I usually just drive up for an oil change but decided this time to call, the girl who set my apt was CLUELESS! She couldn't even verify me asking was this the right service by Village Point and… scheduled a wrong car for me even when I told her Equinox. This made my check in very delayed but the guy at check in was AWESOME!Thank you for taking the time to share your experience with us, Gloria. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Pat Lund | Service Director
Review
by JosephEEE on 12/21/2014updated 01/02/2015Zach Sideris should get a huge Christmas bonus for all of the extra work he did to get our business. He worked with us for 3 weeks on a Tahoe and I'm the day we signed contract he worked a 13 hour day.Joseph, congratulations on your new Tahoe! I am happy to hear you are enjoying your purchase. We strive to ensure that no question or concern goes unanswered and its encouraging to know that Zach was able to show you dedicated and personalized service. We are committed to helping each customer get behind the wheel that accommodates their lifestyle and includes all the features that makes it their dream vehicle. We look forward to working with you for your next servicing need. Take care! Adam Hansen | Digital Marketing Director
Thank you so much for your excellent review! We appreciate your support and are thrilled to hear about your positive experience at Gregg Young Chevrolet. We look forward to assisting you again in the future! Sincerely, Patrick Hale - Customer Experience Manager - Patrick.hale@gyautogroup.com
by Gregg Young Chevrolet on 09/25/2024