Lithia Toyota of Missoula
Customer Reviews of Lithia Toyota of Missoula
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The following reviews are more than two years old. They are not included in the overall rating.
105 reviews
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Great
by Curticej on 10/16/2016updated 10/30/2016Great experience. Salesman was very knowledgeable and helpful.Always impressed
by Ashoupe on 10/23/2016I am always impressed with the level of hard work and dedication when I go to Lithia.Would never have guessed we'd pick a Ford Escape
by RetiredFossil on 10/20/2016We tend to buy new, or lightly used, then keep a car until its death. We had not been on a car lot for a decade or more. How might I describe our car-shopping experience? Shocking? Mind numbing? Certainly that, and more. We were in… tech-induced comas. I mean, cars these days can parallel park themselves! We went to nearly every car dealership in the area. We test-drove some very nice cars. But, we had a rather specific and unique set of criteria: Get in an out of vehicle without crouching down or stepping up; the seats must be comfortable for long road trips; the tech-package must include navigation and a crystal-clear back-up camera; and, my wife must be happy with the car's simplicity, style and color. Fully 50% of the 2017 SUVs failed our comfortable-seat-criteria. All but one failed the crystal-clear-back-up camera-criteria. That one was the 2017 Ford Escape. The dealer's sales rep, Travis, was knowledgeable but not high pressure. The "closer" (I referred to him as "The Bear") was a rather tall and imposing former football player, who turned out to be a loveable pussy-cat. Even the final "paperwork" was handled very well. All our advance internet research was helpful, but seeing, feeling and interacting with each car turned our initial thoughts on what we'd choose upside down. Never would have guessed we'd end up in a 2017 Ford Escape.Walk-in service
by BigSkyBoater on 10/04/2016updated 10/16/2016Just want to express my gratitude for the exceptional effort to accommodate my needs upon walking in on a busy Saturday.35 thousand mile service
by bevnjer on 10/13/2016The service rep was, as usual, attentive and prompt. He introduced us to the service man and we were called upon completion of the work.Recent purchase of used vehicle
by MikeNielsen44 on 10/10/2016Drew Schmidt was great to work with! He worked very hard to get me into a vehicle I would be happy with and afford. The rest of my sales experience was also great. Steve McClinden was also great to work with through all the closing… papers.Great service!
by Schriefer on 10/07/2016The young fellow with whom I interfaced at the service desk knew my name even though I'd only been in once before many months ago and had showed up without an appointment--impressive! Like the last time I was in, he showed himself to be… impressively smart, informative, efficient, and pleasant--someone made the right call when they hired him!A great buying experience!
by Skier57 on 10/06/2016My salesperson was Adam. He was great to work with. He was patient, allowed me to test drive the 2016 Toyota 4Runner, gave me a fair price (and wasn't pushy), and carried through the sale in a timely and professional manner. I love my new… car and highly recommend Adam and Lithia Toyota!Same day
by Mt_Grandma on 09/25/2016I had a front headlight go out. I called for an appointment and they said to just stop by. They were prompt and noticed a rear license plate bulb was out too. They got me squared away promptly and I was on my way!Lithia Ford Service Makes Me Happy!
by Doylear on 09/25/2016Lithia Ford performed only the work I actually needed rather than run up the cost to me with things they could have done.Great service
by JCNICK34 on 09/25/2016Great service! Got an oil change and they checked the vehicle over. Can't figure out how to get the Lithia app on my phone to get the current information. Maybe they aren't linked? What good would that be.Best experience.
by Schalene on 09/02/2016updated 09/14/2016I will definitely recommend the sales staff, it was the most seamless and friendly experience, the best $25K I have ever spent. Thank you Matt and Tony.16 f350 dually lariat
by Piker9410 on 09/05/2016They found the vehicle I wanted and got it to the dealership when they said they would.. they were friendly and helpful on the delivery walk through! The truck has alot of power,and very comfortable to drive. I love it!!! Can't wait to… road trip and put it to work.. thanks Steve and LukeOil change
by Jharv00 on 09/05/2016Did not have an appointment for my oil change but Paul got me right in without a long wait. Great service as always2016 Toyota Highlander XLE purhase
by carontre on 09/02/2016We were very pleased with Wade at Lithia Toyota of Missoula with our new car purchase (2016 Highlander). Wade was knowledgeable, efficient and timely in getting us into our new car. We would not hesitate to recommend him and the dealership… to anyone looking for a new Toyota.My Advisor
by carontre on 08/21/2016updated 08/31/2016I went in to find out about the TSB for oil consumption on my 2007 Camry. Shane was just great and knowledgeable in that area. We also found that my car needed rear brake pads. Shane explained what work needed to be done in a very… professional manner and is a great asset to Lithia. Update on my brake job to follow...fixed sunroof edge
by KoryJacquie on 08/18/2016updated 08/31/2016repairs were timely , and we were keep informed10/10
by Debra_G on 08/15/2016updated 08/31/2016Clean facility & courteous employees. I've never brought my vehicles for service to the dealership where bought believing them to be "rip offs." Although my buying experience at Lithia wasn't ideal, the service department is excellent! Oh,… and the little things like a free car wash and shuttle service make a big difference.Warranty service
by jsbigsky on 08/29/2016Appointment was shorter than expected. Dealer tended to simple safety feature of replacing missing clips which position the driver side floor mat. I was inconvenienced by the sliding of the mat for a year or more but never got around to… doing anything. To me, this indicates Lithia's attention to detail and understanding of even small things as they relate to driver safety. ThanksStraightforward
by Drivenmenuts on 08/14/2016Scheduled preventive maintenance done on time. Complementary full safety check. Shane was pleasant, personable and eager to help.Good experience
by Jszabo1 on 08/10/2016I was happy with my experience. It was my trucks first 5,000 mile service so I expected it to be easy and straight forward, which it was.
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About our dealership
Choosing where you are going to do your business is about more than one thing. It's never just about value, selection, or any other single aspect. Most of the time, it's about a culmination of factors. Our dealership understands this fact and attempts to earn the business of all our Butte and Helena, MT customers by providing excellent service in all areas. Lithia Toyota of Missoula, located at 4001 Brooks Street in Missoula, MT, operates with the knowledge that everything we do is for our customers, whether that be in the sales department, service center, or parts department.
Amenities
- Instant Financing