Lithia Chrysler Dodge Jeep Ram FIAT of Helena
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Customer Reviews of Lithia Chrysler Dodge Jeep Ram FIAT of Helena
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Lithia CJD in Helena, Montana
by Jerry TVG on 12/01/2023Favorable. Jory was knowledgeable and easy to work with.My Renegade
by My Renegade on 10/11/2023The whole experience was the best I have every had buying a vehicle. From test drive to driving away with my new Jeep Renegade. Salesman covered what the Renegade was capable of, and helped with setup. All questions were answered… appropriately. Sales manager to the financial person was completed with ease. Thanks LithiaNew ram
by Scout06 on 08/13/2023Great experience Helpful friendly staff who are responsive to any questions I hadGreat experience!
by khansen on 06/07/2023Figuring out the right vehicle was located two states away, seemed a little overwhelming at first, but Layton and Tristan made the process easy. We nailed everything down over the weekend, and I flew in on a Monday. Layton picked me up at… the airport, walked me thru the vehicle, passed me off to Tristan and I was on the road within 45 minutes.purchase a new truck
by LeroyGZ on 02/19/2023The salesman did not rush us, and the test drive was not pre-selected by the salesman. The negotiations went as expected, followed by the final purchase process. There was a small error on the loan paperwork and the next day the dealer… corrected the issue without any push back from them. Overall, it was a good experience.[non-permissible content removed]
by Ryan Howe on 06/21/2022Bought pickup through Justin Kelsey and he made promises as part of the deal then never followed through. Showed general manager the messages with agreement and he didn't follow through either. Piss poor customer service.Horrible place to do business
by Jacob Burroughs on 03/28/2022I’ve had/am having the worst experience with this dealership I bought a Ford truck from them that I don’t believe they ever even inspected. However when spending $60,000 on a vehicle I wanted to make sure that it was under warranty and I… told Larry over in finance. As well as my salesman that I needed a warranty especially because of the aftermarket performance parts that were on the vehicle long story short my transmission went out after having the vehicle for less than a year they told me because of the performance parts that were on it at the time I bought the vehicle that my warranty was voided but that they would refund me for the warranty which was less than half of the cost of the transmission they’ve been extremely difficult to get in touch with very poor customer service bad ethics and almost 4 months later I am still waiting on getting my money back. If for whatever reason you do ever decide to work with Lydia I highly recommend you never buy any of their warranties or any programs from them. You will also want to check the price of the vehicle again once into finance I noticed after the fact that somehow between me agreeing to the price of the vehicle and me going back to finance the vehicle price increase by $3000!Poor treatment and archaic sales practices
by Bad helena jeep dealer on 07/04/2020I’m in the market for a new jeep and they had one I wanted. However, the salesperson treated me like I was and idiot and talked down to me. They try to fleece you in the trade, the financing, and the purchase price all at the same time.… Please consider traveling to another town for your jeep.Great to work with!
by IM on 12/05/2019I didn’t know I needed a new car until I test drove it! As soon as I sat down in the driver’s seat, I was hooked. At that point in time I wasn’t even seriously looking at a new car. Levi worked with me over the course of 4 months until I… settled on the perfect car.Great experience
by Daniel on 12/03/2019Was not pressured into anything I didnt want, everyone was very friendlyThank You!
by montmanda on 11/19/2019updated 11/26/2019Nick Retz and the entire team were absolutely fantastic! They stayed late and went the extra mile. I could not have asked for a better car buying experience! Thank You!Excellent salesman
by Eric on 10/30/2019Levi did an awesome job and went above and beyond to accommodate my needs in a vehicle.Very satisfied
by Felicity on 08/03/2019I had a wonderful experience and in the future I will deal with this company again. The workers were very nice and friendly. My salesman Nathan was great and very helpful. Nathan made it very easy to purchase my vehicle. I recommend this… company and this salesperson. You will not be disappointedProved me wrong
by ShannonR on 07/12/2019I have worked in the Auto Lending world in Helena for many years. I was a lender for a local Credit Union and constantly was fighting the dealerships locally over borrowers. I swore to myself, that I would never by from a local dealer… because I seen how they would manipulate people into over paying and use negotiation tactics that were not always the best for their customers. Recently, I came to the point that I needed to buy a new car. I am dead set on a 4Runner. In all my years of lending, this is the one vehicle that people would purchase, and never buy anything but a 4Runner again for the rest of their lives. They hold value amazingly. They run forever. I have been researching the 4Runner for months. I mean, daily! I narrowed it down to the model, color, add on options, and what I was willing to spend for it. Then I started searching. I walked in to the local Helena Toyota dealer and test drove the one I liked. And I was set on it. It I again, will not purchase in Helena because of the broken relationships I have with distrust. I have been in contact with every dealer in the state. Also in Idaho, Washington and also Las Vegas. I am willing to travel to the person that can get me the best deal. Period. But then, I seen that Helena had a used 2017 4Runner in the model, color and.... it had the 3rd row seat. None of them have 3rd rows unless I had one special built new and requested it. I wanted to see what the inside would look like with the 3rd row for space. So, I called Levi. He works for Lithia dodge but I thought, maybe, he could bring the 4Runner to his lot so we could see it. And he generously agreed. I got to the lot and checked out the 4Runner and it had plenty of space. But, this particular SUV was disgusting. So bad in fact that is was sick. Chocolate milk was caked and crusted on the doors, floors and windows. Stickers were covering the windows from the inside. More dirt, grime and grease that I probably have in my entire house, and garage. Now, I know that can be cleaned but why would you put something for sale on your website, AND allow someone to look at it that says they are interested when it was that bad. I couldn’t look past it. And then, out of the corner of my eye, I see a vehicle parked next to it. Now, it wasn’t even in the sales lot. We were parked in the front row of the store. Customer parking actually. And my husband and I just couldn’t get our eyes off of it. It was beautiful. A Jeep Grand Cherokee, but it was a Diesel!!! My husband is a diesel guy. Won’t ever own a truck that isn’t a diesel. But this Jeep was sexy. It was black with black rims, super drawing from end, and I opened the door and slid in. I was in love. I start moving the seat, checking all the buttons. This thing was so clean. And so comfortable. I asked Levi if we would get the keys and test drive it. That’s when Levi told us that this car was actually just traded in for a big diesel truck. Within the last hour actually. He went and grabbed the keys. I opened the center counsel and the previous owners wallet was still there even. I gave it to Levi to bring in to the customer who was inside doing his own transaction. We took this Jeep for a ride. It was it. I was sold. I could t believe I was in a vehicle and was going to purchase it and it wasn’t a 4Runner. I have been researching and spent countless hours on buying a 4Runner. But I had to have this Jeep. We get back to the dealership and Levi runs inside and says, come on, let’s get you some water. Nice try mister, I won’t step foot in the building. Nope, we are fine outside. He goes in to “talk to his manager”. And I knew the game was on! I sent a picture of the Vin and miles to my dearest friend who is also a auto lender at the local CU and asked her to book it. She sends me the book sheet and guess what, after negotiating, we agreed on a price that was $3,000 under book. Never seen that before from a dealer! I couldn’t be happier with my experience and it completely changed my soured opinion of the Helena Dealerships and how they used to be! THANK YOU LEVI!!!Exceptional Service
by Jen.Bacon on 07/11/2019I would highly recommend Lithia of Helena. They made sure they fit your needs when it came to purchasing a vehicle. It felt impossible to ever be approved for a truck and they made it happen! No other dealership has ever went above and… beyond like this team of workers! Thank youJeep
by 1 on 06/05/2019We purchased a new Jeep Grand Cherokee from Shaun at Lithia. And I have to say our experience was awesome!! No pressure and he was very thorough when explaining the purchase process, jeep capabilities and functions and was quick to get… our needs/requests met!! I would highly recommend him to any one looking for a new Jeep!! Ginger was also awesome! She does an excellent job explaining the financing options as well as the other products available!! We loved working with both of them!2019 Ram 3500
by Awesome on 04/29/2019The overall sales/delivery experience is well crafted and staffed with nothing but the highest caliber professionals representing your organization. The best purchase experience that I have had with a dealership organization. Levi, Andy,… Ginger, and Howard all made the experience painless, each one of them going the extra mile to ensure that Lithia Ram vehicle buying experience was second to none. Levi picked me up on his day off to deliver the vehicle. Ginger expertly presented the features/functions/benefits of each product offered from the financing perspective, and much to my surprise convinced me to purchase a service contract. Howard was expert in his advice in adding additional options to the vehicle, resulting in additional upgrades. Andy and Levi together worked closely as a team resulting in a sale. I had shopped Dave Smith, Peterson Motors, and several others in the region. The benefits of doing business with was overwhelming. Thank you Lithia for a great purchase experience.Amazing sales Representative
by Canrita on 03/06/2019updated 03/11/2019Tristan, our sales representative was amazing. Listened to our needs know what kind of vehicles we were looking for.Leased a new Ram
by Happy.so.far on 02/10/2019I called Lithia in mid January. I spoke to Levi about the lease deals they were advertising on TV. Not much happened out of that, but I did start looking around and put my trade up for sale. Levi called me on the 31st and convinced… me to come down and see if put a deal together. I called Levi after work to see if he was busy, he was and asked me to ask for Andy. Long story short, they sent me home in a new Ram. It took some dickering and I had to step up on what my monthly payments were going to be, but the salesmen and sales managers left me feeling like I got a good deal. Kudos to Andy and Levi. I worked a set of nerf bars into the deal and went in today to have them installed. I was about to be upset when they said they didn't have me in the system. As it turns out, I was scheduled for the following week. They went ahead and found someone to install them and I was out of there in a little over an hour. Finally and it's just my opinion, if you do lease do it through Chrysler Capital, not one of the banks they try to arrange for you. The lease rates are most likely lower.Great Customer Service
by Krissy on 02/03/2019Tawnya at Lithia is extremely knowledgeable and has helped us twice now with the purchase of our new vehicles.2006 Jeep Grand Cherokee Overland
by MichaelMallory on 12/14/2018The people were a pleasure to deal with. I was expecting the vehicle to be detailed it was not. I could smell smoke from previous owners. There was only one key, which meant I had to have one made. Opening the doors on both sides the… weather stripping fell below the doors. The rear hatch when opened would crash down on your head since the gas struts were worn out. There was no owner’s manual. I know this was a used car but having so many issues was a shock. If I had not driven over 300 miles to buy this car I would have walked away, the pictures and description were a come on. I have only had the vehicle a week and have almost $500.00 into it. The driver’s seat has multiple rips and I am in the process of getting estimates. The dealer did comp me $500.00 to fix the issues but unfortunately, we are going to be triple that amount.
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