Archie Cochrane Ford
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Customer Reviews of Archie Cochrane Ford
Review type:
Ford
by Holli Kov on 10/30/2024
updated 11/06/2024
My experience was amazing! They were so helpful and walked me through every step necessary.
96 reviews
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They found me the exact truck I was looking for
by MTHarpooner on 03/25/2016I was truck shopping with a very specific punch-list of must-have options for my next truck. After an extensive internet search that had dealers from as far as 200 miles away looking for trucks for me, I drove a couple trucks here at Archie… Cochran Ford and a number of trucks at other dealerships, but nothing had all the features that I wanted while leaving off the things that I didn't want. My saleswoman took the time to find me the exact truck I was looking for. After shopping at several other dealers, I came away frustrated because they either tried to sell me a truck that didn't have any of the things that I considered to be must-have or they tried to up-sell me a truck that was $12-20K more than my stated price range. It was like they weren't hearing anything I was saying about what I wanted for features and why. They were just pushing the leftover salmon that they had sitting on their lots. My saleswoman came through with the exact truck with the exact list of options that I wanted right in my price range and I couldn't be happier with my buying experience. Best of all, I got zero pressure to buy a vehicle that I knew I neither wanted nor could afford. Outstanding sales experience here! My expectations were exceeded with the vehicle that my saleswoman found for me! It had everything I wanted, nothing I didn't and was right in my budget. I couldn't be happier.Happy Customer
by markkrueger on 02/15/2016updated 03/02/2016As always very curtious and friendly. I enjoy the customer waiting area, very clean.My F250 purchase at Archie Cochrane Ford
by Contractorpd on 01/15/2016updated 01/25/2016My sales experience was wonderful. My sales team was friendly and extremely helpful. I felt comfortable with the purchase process. Everything was explained very thouroughly and at no point did i ever feel any pressure or hassle. In the… age of the internet buyers have a level playing field in terms of knowing the intrinic value of a purchase. The sales team at Archie Cochran Ford understands this and I believe this is why they go well above and beyond their peers. I am happy that I made my purchase with Archie Cochran and I am extremely likely to come back to them for my next truck and/or refer a Friend!Professional Relations:
by Wapiti415 on 01/12/2016My appointment was established on line with Scott from the Gold Team.nnI arrived at the appointed time & date and was greeted by Scott. My vehicle was immediately taken back to the Service area. I was able to visit the sleas professionals… I made my purchase from and enjoy comradre and F-250 updates while my work was comleted, efficiently and timely. Actually, my serice work was completed before my conversations were concluded..... Thanks to the Gold Team & Service Department, Bill DukeExcellent Service But...
by gtreglown on 12/19/2015I always get good service when I bring my car in for repairs. However, this last time there has been a lack of communication about what is going on with my car. I shouldn't be calling you to get updates on my car. You should be informing me… even if it's just to say, "We're not quite sure yet." or "We're waiting on a call back from the Ford hotline."Low pressure and good service.
by Blackcows on 12/10/2015updated 12/16/2015We were repeat customers of Tommy O because of the way he treats his customers. We had a good experience with the business manager, Rick Jones. We didn't feel pressured to buy as we did a test drive and didn't buy unti we came back two days… later.I LOVE my new truck!
by Chicklet5898 on 11/16/2015updated 12/02/2015I have to admit that buying a new vehicle is not something that I look forward to doing....especially with a six year old in tow but it was WONDERFUL. From the minute we pulled into the lot to the time we left in our beautiful new F150,… everyone we came in contact with treated us so great. They made all of us feel welcome and made the whole experience painless. JP Holland was SOOOO patient finding just the right truck for me. I had certain features that I wanted and he kept searching until he found me the perfect match. He asked questions throughout the whole process to make sure I was happy with everything and didn't try to sway me in any way towards something I really didn't want. He took the time to show me all the features in my new truck (not any easy task as there are soooo many!) and synced my phone for me! He was awesome! I have told everyone at my work how easy and painless the whole experience was and I think that I have talked one of my co-workers into a new vehicle from Archie Cochrane Ford. I LOVE my new truck!Thanks Archie Cochrane!
by Soltrain on 12/01/20152016 Explorer Sport. Staff was incredible, paperwork was extremely quick. Even our 7 year old had fun buying a car. That alone speaks volumes about the employees on site!Buying experience at Archie Cochrand Ford
by Bkrwayne36 on 12/01/2015My wife and I purchased a 2015 Lincoln MKS pre-owned vehicle that only had 1800 miles on it. It is virtually a new vehicle. The staff Joel Bechtold and Randy in the Finance area were both very professional, friendly and knowledgeable. I… would recommend the dealership to family and friends.masters
by masters9239 on 11/30/2015Found the truck we wanted quickly seemed to take awhile to get the paper work doneGreat service
by Mveaton5 on 11/21/2015Purchased Licolin MKX love the Car. Salesman knew his inventory and was very helpful and accomentating. Had some minor issues with car that were fixed no questions asked . We were treated the best ever for buying a car. Thank you for all… your help!General Service Appt.
by MTMOMX3BOYS on 11/03/2015updated 11/18/2015The staff has always been super friendly! I believe they are honest and they don't try to sell you a bunch of "extra stuff". Always Great Customer Service!EXCELLENT SERVICE!!
by tschwend on 11/11/2015I purchased a Toyota Camry from Archie Cochrane Ford. I had excellent service from the staff they treated me like family. I drove away feeling really good about my purchase. Thank you~!Car purchase
by Debreger on 10/25/2015updated 11/09/2015It was a great experience. Friendly salesman and he was exceptionally helpful in getting everything done and fast.Great service, didn't treat me like a number but a person.
by Brushoutdoors8 on 10/27/2015My experience was great. They fixed my problem and even made sure that the problem was fixed after I left their shop.great service, friendly people, excellent prices.
by Arkansaslady64 on 10/19/2015This was a wonderful experience an I would tell all my friends and family to carry there vehicles to the ford dealer on King Ave. They do great work an I surely carry my car back in the future.2015 F 150 pickup
by tiggersue on 10/19/2015Great people to work with. Mike answered all of my questionsGreat service
by Mt3darcher on 10/09/2015We drove over 100 miles because of their service. Our local dealer has horrible customer service. This was our second purchase from Archie Cochran and the service is always the best!Great service and pleasant people
by VKelley2556 on 09/17/2015We drove to Billings from Dickinson ND to purchase a truck. Your Ford dealership was our first stop, we never left. I purchased a 2015 F350 King Ranch and had a tunnea cover and fifth wheel hitch installed, so we were there most of the… day. It was easy and b pleasant.Fall service
by Jettoad on 09/09/2015The staff took care of all my needs. The oil change and radiator flush were done promptly and had my truck washed and ready for me to pickup. Thank You!Tom O'Tremba's excellent salesmanship and courtesy
by First2Arrive on 09/07/2015We did not go into Archie Cochran Motors last week intentionally to buy a car; but, rather, in response to an e-mail my wife received from another salesman indicating Ford was interested in our 2012 Ford Fusion. I really liked my 2012 car,… but thought it would be helpful to have a car with the rear camera. After all, the 2012 was fairly new and in excellent condition. But, Tom O'Tremba's salesmanship and courtesy – and the rear view camera, newness and ease of driving the 2016, made us decide to purchase a new car. We will remember Tom O'Tremba if we are in the marker for another car in the future. We would like to let you know that we have purchased at least eight (8) vehicles from Archie Cochran Motors since the 1970s. I remember riding in my grandparents 1949, red, two-door Ford Coupe in the 1950s.
About our dealership
Hi Holli, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Heath Knoll on 11/07/2024