Lithia Chrysler Dodge Jeep Ram of Billings
Customer Reviews of Lithia Chrysler Dodge Jeep Ram of Billings
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Buyer Beware
by Nmk on 03/31/2025I pulled into Lithia, having had a referral from general manager of a place in Helena. I pulled into one lithia and had salesman tried to do one of those deals were they have to go get their manager to come get you and then they quote… unquote manager tries to Hard sell you. I don't play that game. So, we went to lithia dodge. We're a very nice young man help desk to look at a couple of low mileage subarus. I needed something to drive to take pressure off my truck that was getting up into high mileage but still running quite well. Bought a 4-year-old Subaru with 43,000 miles on it. Should have run for another 300,000 MI right? Nope. Got talked into buying this extended warranty as well. All these promises about if anything goes wrong come and get the car and bring it back. Made a deal for them to deliver the car to us 3 hours away. Well, they couldn't make delivering the car happen. I had to pay $150 for a shuttle to meet them halfway. Then, the car got a little body damage so I sent it to the body shop for that sat there for 3 months. Then the battery was completely dead. I mean completely dead. I finally have an opportunity to get it up and running and I'm on my way to Billings and the car overheats. Well, turned out there was oil in the transmission fluid. Turns out the vehicle needs an entire new engine. I call lithia dodge. All these promises about if anything goes wrong and here you get our extended warranty they'll they'll come tow you in. Well that $4800 extended warranty only has $100 in tow. Heck, I can't even get my car on the back of a tow truck for $100. They refuse to help even get it towed back to Billings to be looked at. The Subaru dealership had to look at it because it was damaged beyond what the small town mechanic could do or even that lithia Dodge could do apparently. So, basically, they sold me a four year old vehicle with 43,000 miles on it that was a complete lemon and did nothing they had promised to do to correct it Bunch of mess. Maybe they couldn't have known but, I have a sneaking suspicion that they did. And, any dealership that wanted repeat business would have helped me bring back the vehicle that had been driven less than 600 miles after they "delivered" it. There is obviously zero interest in customer retention or referrals $5000 later in damages and a new engine thanks to Subaru good will program, I will be unloading that nightmare and going back to Two Rivers2C3CDXBG5MH668841
by 2C3CDXBG5MH668841 on 11/22/2022Do not buy this 2021 Dodge Charger from this dealership. It does not run since they broke something during the first oil change. They listed it for sale for $31,605 two weeks before they actually bought it from me for $27,500. They also… tried to hack into my Citizens bank account to illegally obtain the lien release. I received notification from the bank.Stellar Service
by Rebel2020 on 11/28/2019We had a delightful experience with our sales person Jordan Betz, the credit manager and the sales manager. This is our second RAM pickup from Lithia in Billings, thank you.Sales
by BryanRask on 11/20/2019I had a great buying experience with Bryan. I was shown multiple vehicles of my interest and finally found the right one to fit my needs and price range. 5 stars all day long!!!Love my truck
by Andre on 10/17/2019updated 10/25/2019Great experience, happy with my purchase and tyrell was great to work withLove the Dodge Ram
by Paul on 10/02/2019Knowledgeable salesman, Charles Osborne. He answered all our questions. Finance guy Mark Rumph was very good at going through everything regarding the warranty and other details. Easy to understand. Very good buying experience! We love our… Dodge Ram!Thanks again for great service
by Dan on 09/07/2019We are very happy with our new vehicle. We always work with Cameron Swift, and he goes above and beyond to help us. The personal care and attention we receive will always bring us back to Lithia and to Cameron.Love Our Dodge Ram 2500
by Happy on 07/30/2019updated 08/06/2019This is our third Dodge Ram truck buying experience. The Lithia team went out of its way to accommodate our needs and the style we wanted from the moment we walked in the door until delivery of the truck. Great team and great buying… experience.Excellent!
by Alexander on 06/23/2019We loved our experience so much, that we came back two days later to buy another!Ram 1500 Limited
by Ironsides on 06/05/2019Alex was great to work with, we will be back to this dealership!2019 Wrangler
by Jesse on 05/17/2019I am very pleased with the service and staff at Lithia Chrysler Jeep Dodge of Billings. There friendly staff was extremely helpful throughout the processGreat customer service & overall experience
by Twila on 05/14/2019Brynn was amazing to work with and that's why I keep coming back to her. She listens to what I want in a vehicle and helps me get there with integrity. She genuinely cares about the overall satisfaction of her guests and makes sure you want… to come back when you are ready for your next purchase.2018 big horn
by Tyler on 05/02/2019Cam Swift is a very good salesman. Made my first dodge purchase easy and very painless.Great experience
by Stan on 04/03/2019We went in to get a car for our daughter!! The wife got everything pre approved so it was a great experience., We worked with Burton and will do it again because everything was so smooth!!Hands down the best service
by Clang on 11/16/2018updated 11/27/2018Great service. Quick and easy!Awesome
by Barrelracer25 on 11/14/2018Amazing customer serviceRam 1500
by Anna on 09/03/2018Mark was a huge help and not pushy. We love our purchase more and more every day. Thanks Lithia for your help!Great experience!
by Mike on 09/03/2018Very friendly staff and accommodating. They worked hard to make sure we were satisfied.Excellent
by Raticalz on 06/05/2018updated 06/15/2018Larry did a A++++++++++++++++++Job!!!!!!!!Felt taken care of
by Dunahee2009 on 05/19/2018updated 05/25/2018Very satisfied with our experience. Easy to talk and negotiate with. Everyone made the whole transaction as comfortable as it could be.Like our new car!
by bakerpub on 03/22/2018updated 04/03/2018I can't say buying a car is ever an enjoyable experience; it's a long, sometimes boring process but Sal and Bryn treated us well and checked in often. Sal listened to our needs and found us the right car for us. I was contacted by the… service department when in a follow up text, I let them know the change oil light comes on. I still don't have that resolved but that is on me; I have not returned the call yet although Hunter informed me via text the O&F had been completed. My only concern is something that may not have to do with our vehicle purchase but both my husband and I have had numerous texts and calls from unsolicited places on our cell phones that started immediately following the purchase. It may a coincidence. I hope our contact information was not 'sold' or given out via the dealership. Overall, very satisfied with the experience.
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About our dealership
Are you looking for a Dodge dealer near Sheridan, WY to take care of all of your automotive needs? We understand that desire. After all, who wants to travel to several places if you can find an auto dealership that solve all of your sales, service, and parts needs. If you are looking for that full-service experience, you don't need to search all over Cody, WY, you can come to Lithia Chrysler Jeep Dodge RAM of Billings, located at 2229 King Avenue West in Billings, MT. We have everything you need to have the customer service, staff, and resources for you to have a fantastic experience while you are here.
Amenities
- Instant Financing