Suntrup Kia South
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Customer Reviews of Suntrup Kia South
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Review: Suntrup Kia South Lindberg URGENT ATTENTION!!!
by Michael R on 10/27/2023For 8 years, I've trusted Suntrup Kia South Lindberg, where I even bought my first car and have continually used their services. Sadly, recent events marked by oversight and a blatant lack of attention have completely eroded my faith in… them. Recently, my car suffered intense engine damage, leading to repair estimates of a massive $8,300 - exceeding its present value of $7,200. On a September 12th visit. I paid out $500+ for a valve cover gasket fix and was told to return after 1,000 miles for a check. But their appointment system was confusing, and i had continuous oil problems. When reaching out, many calls led to voicemails. Only after a devastating engine breakdown on the freeway did I get a response – one that felt more like damage control than anything. Service manager Justin Glaze came off as indifferent and not supportive. Even with evident engine problems, he simply advised "adding more oil." His over-reliance on his position blinded him to clear issues that even a novice like myself could see. His team mainly overlooked critical signs such as rampant oil usage which can be caused from spark plugins not working causing incomplete combustion in the engine which can lead to scoring on the cylinder walls that cause oil to be burned. This is something completely overlooked by Justin. In spite of my genuine worries, both the dealership and notably Justin, denied responsibility. The tone became aggressive, with Justin resorting to insults, labeling me a smart*** and ordering me out of his office. He claimed I didn't adhere to guidelines, which were unclear, as I even stated this as I had left multiple messages conveying my uncertainties which went unanswered. The financial strain from this situation is overwhelming. When discussing a potential refund for the prior $500+ charges and the current repair expenses, I was met with indifference. Justin's assertion that they "resolved" the problem rang empty, more so when juxtaposed with a malfunctioning engine and undeniable proof that the oil consumption problem persisted. I requested to speak to Elliot Silk, the service director and got his extension. I’ve called everyday for the last 3 days without a call back. On day 2 Justin called me, starting the conversation that Elliot Silk was too busy in meetings to talk to me and that he trusts everything Justin said and will go with his suggestions unquestioned and without talking to me at all. They offered an insulting 10% off the repairs still leaving the cost above the value of the vehicle. Then proceeded to double down on his attitude and disrespect on the phone this time. Here are my grievances: Accountability & Professionalism: Dishearteningly absent. Justin's condescension and unprofessional behavior were unsettling. Cussing and resorting outright dismissing out of his office because of me calmly counter arguing his non-logical positions he held. Communication: Failed calls, missed voicemails because of their “new software” they just installed, lengthy unanswered call waiting, no call backs, and dismissive interactions in person show a breakdown in customer service. Technical Competency: Didn’t address my original problem of oil burning at the rate it was. Failed to suggest basic engine maintenance but consistently asked if my tires needed rotation, admission from master techs that a spark plug issue(which led to the engine blowing) was the cause of oil burning were all overlooked by Justin Glaze. Compensation: Now I have a massive bill and no vehicle. A mere 10% off, as offered, doesn't come close to addressing the distress caused before, during and now after. In summation, Suntrup Kia South Lindberg at large has failed to uphold the standards I once held them to. A trusted relationship built over eight year crumbled within days, leaving me with an unusable car, a massive bill, and broken trust. I implore potential customers to reconsider going here!Horrid service on more than one occasion
by Chad Gendron on 10/15/2021I dropped my car off for a simple oil change at 12:30 today and NEVER received a call for my car. When I tried to call up to get an update, dealership was closed (it had been 6 hours!). This is not the first time they have neglected to… reach me when my car was finished. Absolutely horrid service in this service department. I cannot wait until my service plan is up so I never have to step foot in there again. If I could leave a negative star review I would.Horrible dealership - stay away!
by julieb63026 on 02/20/2009After getting my kia last year I had to take it to Suntrup to have a few things fixed. (The lighter and steering column cover) They put a fuse in the lighter and told me they had to order the parts for the column. After two lights on the… lighter it blew again. I had to take the car back in anyway so I had them look at it again. Well great it needed to be replaced and they didn't stock the parts. Ok so back for the 3rd time, now a week later the rubber around the windshield came out. So I left it once again to be fixed. Great I think I'm done but oh no, I got right on the highway and it popped out once again. By this point I have had the car for a month and only actually had in my posession probably 20 days. I took it back once again to get the windshield rubber fixed and when I picked up my car I noticed on the door a 1 1/2 scratch down the center thru the paint. Well here we go I had to argue with the service manager until he pulled out the paperwork and noticed nothing was marked as scratched on the paperwork. Well I had to leave the car once again and have them repaint it. Well of course all they did was put a little cover up on it. It looks like crap and I can say with certainty that when my car goes in for service it will not be at a SUNTRUP!!!!! I don't care if I have to travel 20 miles out of my way it won't go back to SUNTRUP.
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