Suntrup Kia South
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Dealership Service Review
service Rating
Horrid service on more than one occasion
Written byon 10/15/2021
I dropped my car off for a simple oil change at 12:30 today and NEVER received a call for my car. When I tried to call up to get an update, dealership was closed (it had been 6 hours!). This is not the first time they have neglected to reach me when my car was finished. Absolutely horrid service in this service department. I cannot wait until my service plan is up so I never have to step foot in there again. If I could leave a negative star review I would.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No