Suntrup Volkswagen
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Customer Reviews of Suntrup Volkswagen
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The following reviews are more than two years old. They are not included in the overall rating.
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Tool lost in the toolbox
by mdmna on 05/27/2008Dealers has "evening hours" for service. An oximoron! With out getting wordy-couldn't do the service needed because of "tool is probably lost in a tool box somewhere!". Lovely! WASTE, WASTE, WASTE! Time, gas, and goodwill at work! Not the… first time, becomes cummulative. Sloppy care of small things. Not removing service notice, unable to perform recall notice because computer not recognizing notice, give me a chance and I'll think of more. I'm stuck in a are serviced by TWO dealerships that are horrible. You want a great car and good service in south St. Louis County- Frank Leta Acura!Best Sales Experience Ever
by thegris on 05/20/2008I bought my 2008 VW Jetta from Suntrup in February and have raved about them to everybody I see. They were nice, honest and down to earth. Not only was it an easy deal, but fun too. Suntrup VW was the 3rd dealer I went to and by far the… best all around. I even had to drive 30 miles to get there. Definitely worth the drive.No Pressure Sale
by danjenator on 02/11/2014updated 08/02/2025When you make a big purchase do you feel more comfortable buying from a stranger or a friend? If you said friend, this is the place to go. You might not know anyone walking in, but you'll know half the staff by the time you leave. And all… these people care about is making sure you are comfortable with you purchase. Sure they want to make a buck, but they understand that you are a person too. Open to any question, the sales people are amazing!salesmanship
by rrt2 on 06/22/2011updated 08/02/2025My salesperson was clearly knowledgeable and passionate about the cars. He listened to my needs and inputs. Overall, I'm pleased with the vehicle. But, I confess I was bushwhacked a bit on his quote of my trade in value...and remain unhappy… with myself alot at being taken, and with my salesperson some as well.Only one salesperson took time
by keptname on 07/12/2011updated 08/02/2025Brian took the time to talk to us on our first visit. He was busy the second time we went by so another salesman said he'd help us. 20 minutes later, we see him outside with someone else. Never came back to us, so we left. 3rd time we… went, we wanted to look at a Nissan. Same sales guy who left us in the parking lot sent us to talk to someone in Nissan, Nissan told us we had to go back to VW since we already talked to someone there. Poor sales service. If you go, ask for Brian and just wait to see him.Impressive day at the dealer
by vwwinner on 02/12/2012updated 08/02/2025Not usually an ideal place to spend a Saturday, but our trip to Suntrup to buy our new Passat ended up being a great experience. Thanks to JD and the staff, we go a great deal on the car we wanted. They even gave us an extended warranty for… free. GreatGAMES, GAMES AND MORE GAMES!
by mikeandmary on 01/28/2011updated 08/02/2025We were looking for a TDI Sportwagen. A very basic model and were notified by Suntrup Volkswagen that they had 6 base model in stock and a TDI at $23,3xx.00. I called and they were very nice on the phone. My wife and I drove to the… dealership from southern MO. and were greeted and shown a TDI with almost $3,000 higher msrp. If that was not bad enough they were asking $29,XXX.00 for this car. around $3,000.00 over msrp and $6,000.00 over what they had told us on the phone. The salesman stated he had one TDI that was about $1,000.00 cheaper but these were the two most inexpensive ones they had. They tried to short us on our trade that had been figured correctly at other dealerships. There idea of Kelly Blue Book "Good" was over $2,000.00 below what other dealers figured on our car. We did talk some. We wanted the TDI but when the smoke cleared they were still about a $1,000.00 over msrp on their TDI and offering $2,000.00 below Kelly good on ours. They baited us in with a good price that they could not produce. They tried to short us on our trade by leaving off options even though we provided the window sticker and had our trade in there for them to see. They asked thousands over MSRP for the cars we looked at. We could have paid over retail and taken less for our trade than fair value. What dealer can't make a deal like that? The whole time we were there we felt we were looked upon as too stupid to know what was going on. Suntrup VW will say anything to get you in and try to confuse you. Pay attention or better yet find a dealer who treats you with a little respect. Mike and Mary StuhrSuperb Service
by nanallen13 on 05/20/2011updated 08/02/2025Dave Werkmann was great help with my EOS!Jason is a no pressure informative salesman
by wehlermannse on 01/31/2011updated 08/02/2025I would highly recommend Jason at Suntrup VW. He made us feel comfortable. I am a salesman's daughter,and hate the "pushy salesman". If I feel at all that they are pushing something on me, I will walk away. Jason made this experience… exciting and enjoyable as it should be. Just a "real" "genuine" person. He also knew everything about the vehicle we were looking at. We were able to make the decision on our own with out the feeling we were being sold on the car, instead of the car selling itself, and Jason informing us on the details. Thank you for making this exciting purchase pressure free and comfortable.
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