Customer Reviews of Napleton St. Louis Nissan
Review type:
New Rogue
by Helenjs on 04/10/2022I went in to Napleton just to test drive a Murano and Javuan Banks was quick to help me. I had done quite a bit of research and felt it was the car I wanted, but it had to have a sun/moon roof. The only car they had with the moonroof was a… Rogue. Javuan had me drive both and I realized the Rogue was perfect, with all the other amenities I dreamed of, too! Javuan listened to what I was looking for, found the best car for me, and was able to point out all the other various mechanical magic my new car has. He was very informed, and patient with my decision making. He made what could have been stressful, a very easy and pleasant process. He had me approved very quickly and I went in the finance line for my turn. It took a while for my turn, but that’s because they sold several cars that day. Javuan made sure I was aware that they were working as quickly as possible, and made sure I didn’t need anything as well as update me on my position in line. The lounge was very comfortable with a large television, refreshments, and comfortable lounge chairs, so I didn’t mind the little time I had to wait. Mark handled my financial application and was very organized and pleasant. Once I was in his office the process moved quickly. He helped me choose any additional coverage I needed, and I was happy to invest in oil change coverage and an extended warranty, as well as gap insurance. The fact that they would back their inventory gives me extra confidence in my purchase. I’m very pleased with my new car, and my teenagers are begging to drive it. Mmmm no darlings. This is momma’s car!!Review
by Scottb12 on 03/31/2022Everything was good. Got good service and nice people. The only think is the truck was sold to me completely empty of gas, just an oversight I guessHello, thank you for taking the time to let us know how we did. If there is anything that we can do to assist you, please give our Customer Experience Manager a call at 314-743-3239.
Great Sales/ Finance way to slow
by Fred Johnson on 03/26/2022We had a great young man that helped us find our car. Then unfortunately we had to wait over an hour and a half before getting into the finance guy to sign. If you’re not in a rush, probably not a big deal, but we were and it was.Fred Johnson, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.
Norman
by Artis jones on 02/27/2022He gave me all information I need for the car he great salesman he did great job with customer serviceHi Artis, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful!
What a great experience!!!
by STEITELB on 02/21/2022These guys were so helpful, fair negotiation, nice and personable did I mention the excellent hot chocolate?! Yum. In a time when a lot has changed due to shortages and internalbusiness agreements due to covid, these guys were fantastic.… Definitely go see them when you need a car or want to trade/or sell!!!Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
BUYER BEWARE!!!!!
by AThomas on 06/19/2020BUYER BEWARE!!!! I have never had such poor service after purchasing a car. Last year I purchased a car for my teenage son from a different dealer and had a great experience. So I was completely caught off guard by the level of poor… customer service and lack of professionalism at this dealership. After I purchased my car the battery was completely dead. I had no issue just fix it right?! I was told twice that the work was done so come get your car. Showed up...not done, REALLY?! Days later “Oh by the way, we never did an inspection on the car. Can you bring it back?” Really?!!! When I call no one returns my calls. The General Manager finally called me to express his sincere apologies for all the issues. In fact he said “You have my cell phone number. Call me when you have ANY issue”. Well guess what? It’s been 3 weeks since I purchased my car and I have yet to get my second set of keys or the paperwork to get my license plates. In one week the temporary license plate will expire and I won’t be able to drive the car. So I called up the General Manager on his cell phone. I left several messages.....crickets. FYI, when you purchase a car from Napleton your forced to buy the “Napleton Care Package”. This is a 2 year service contract. I just bought a 2 YEAR HEADACHE! And it wasn’t cheap! So please go somewhere else....Anywhere else.... you’ve been warned. Take care.Hello, My name is Dan Loggins and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me at (847)208-0218? Thank you.
Kody was great
by Shatahr on 06/15/2019updated 06/27/2019Got a good car for a good deal. Overall happy with the service.Shatahr, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope to be of service to you again! Take care!
New Car Purchase
by Kicks2019 on 06/15/2019updated 06/27/2019Friendly, attentive service. Customer is their number one priority. Not pushy, sticks within a customers budgetThank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!
Hassle free
by JAMESHH on 06/19/2019I walked in looking for an SUV and walked out with the ride I wanted.Great Business
by Ma’isah on 06/15/2019I bought a fabulous car for a fabulous price!!! They really worked with me and I’m so greatful!Hello there, we appreciate you choosing Napleton Saint Louis Nissan! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Good experience
by M_qwerty1290 on 05/17/2019The staff was very friendly and knowledgeable. I dread going to car dealerships usually but the managers made it a fast easy going experience and we love our car. I would highly recommend Napleton Nissan if you are looking for a vehicle.… Just make sure to work with managers like I did. They were awesomeThanks for the positive feedback and recommendation! If you have any further questions, please give us a call. We're always happy to help!
Napleton Experience Package
by John on 03/23/2019updated 03/29/2019The salesman and staff were very friendly. But the price you see on their website Doesn't include the "Napleton Experience Package". $1,395 is added to the price, + the normal $199 Admin. fee. Beware of the prices you see on the website.… That's what got me out to their dealership. They gave me an offer, which I concluded was not a good deal for me. So I left. Don't be afraid to walk out!Hello, My name is Ron Mayhall and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me on my direct number, 754-235-5397? Thank you.
Beware - Aweful experience - The Napleton Experience
by PlantMan on 02/27/2019Beware this dealer. Changed price in the middle of negotiating, and then won't acknowledge it. Will never buy from them again and will tell everyone I can to avoid them.Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We'd like the opportunity to discuss this with you. Please reach out to us at (314) 997-3400 at your earliest convenience to discuss how we can turn your experience into a positive one.
Pathfinder Test Drive
by Dsever10 on 12/04/2016Friendly and knowledgeable staff.
Napleton St. Louis Nissan, proudly serving the areas of Saint Charles and Hazelwood, MO, we take pride in our history and attribute our great customer service to knowing exactly how to take care of drivers for generations. Although we are the newest dealership that is a part of the Napleton Automotive Group, the Napleton family has been operating automotive businesses since 1931.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- Spanish
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Dalia Keys on 04/12/2022