Reed Chevrolet
Customer Reviews of Reed Chevrolet
Review type:
Driver side window
by barnsz13 on 02/26/2025Well I sent my message telling them about the driver side window going up to fast they told my wife it's supposed to do that Well [non-permissible content removed] we have a friend who has one his doesn't make a loud thump when his window… goes up and stopService
by Susan_H on 10/05/2023Very friendly and service was quickly.
Duramax
by Toby2600 on 07/02/2021Had a error code on my 3/4 ton 2017 duramax. It said the particulate filter needs a dealer regeneration. ( this is a way to clean the soot out of the filter). I took it to Reed Chevrolet on June 21st and told them it needed a dealer regen.… Phil took the keys and started the process. An hour later Phil came back and said they needed to run an analysis. Cost 100$. I had already told them what GM said it needed, but okay do the Analysis. About an hour later Phil came back and said it needed a new pipe or hose that needed replaced. 500$. Okay if that will fix it go ahead. I went home at this point. Beginning to wonder if these guys are just changing parts because they don’t know what is wrong. Parts changers. Phil called a couple hrs Later and said it needed a new Turbo. 2800$. Really getting worried that these guys are just changing parts. Up to about 3500$ at this point, hoping I can get my truck back for under 4 grand. The next day I talk to Phil, he will call me when he knows something. Phil calls on Wednesday and says all parts are in, but it is a big job. Should be done Thursday afternoon sometime. no call Thursday, No call Friday. I finally called at 4:30 Friday afternoon and Tom said it was still not done. Had to order more parts. Will be ready Monday. Really paranoid about these guys just changing parts. Try to condition myself about the bill. Monday morning they said it was good to go. I ask Them who the tech was and if he was certified. The best guy they had. 35 years experience. The Home office even called him when they had problems they couldn’t solve. His name is Rodney. I paid my bill. An incredible 5256.13$. Not sure why Phil told me the turbo cost 2800$ to replace. When I got in my truck and went to leave it still had the same error code on it that it had when I brought it in. Regen problem. Needed dealer regen. So 8 days, 5254.$ and still not fixed. Phil took it back to the shop, and they did a dealer regen twice and guess what. The error code cleared. Picked up the next day. Phil said he test drove it twice and couldn’t get the error code to come back on. I drove the truck home, but I am worried about driving it now. Will it break down on the rode somewhere. The service manager got back from vacation and called me and said he would tow the truck back to their shop and work on it some more. He apologized for the problems. I don’t have any faith in these guys. It’s not the time problem. It’s not even the cost. It’s the workmanship. 8 days, 5200$ and still the same problem it had when I brought it in. I wish I had looked up reviews before I took it to them. I really messed up. Terry L.As a rule it is not our practice to respond to a poor review outside of acknowledging our shortcomings and apologizing. Due to the nature of this post, and out of respect to the teammates involved, I have chosen to briefly respond. I have personally visited with this guest. I also investigated thoroughly with the Service Advisor, the Service Manager, and the three technicians who were asked to look at this vehicle. The code the guest mentions was related to one of the issues, that is correct, however it did not address the likely root cause that contributed to cause for the regen. The primary technician also visited with the guest and attempted to explain why the regen had to be performed multiple times, and could possibly need to be addressed again in the future. Lastly I looked at the vehicle history report (CARFAX), and according to the vehicle history report, this particular truck was previously a commercial vehicle. It was retired from the commercial fleet at the end of 2020 with approximately 159,000 miles on the odometer. I can only assume it was then purchased by our guest in December of 2020. These vehicles are generally liquidated through an auction and have no warranty. The vehicle was brought into our service department approximately 6 months later in June for the concerns addressed. Our hope is that this vehicle serves the guest well and they experience no unforeseen issues. Randy Crowell, Reed Chevy USA
Nancy Sharp
by don't know on 11/09/2018updated 11/16/2018My truck was very damaged. Reed did a great job putting the truck back together. It only had 5,000 miles and is as good as new again.Reed Chevrolet
by Duker47 on 10/09/2016They repaired the AC quickly and efficiently.Great Service
by Kennycord on 08/23/2016updated 08/29/2016These guys are the best. It always takes longer to get your service work done so expect it. They really do the very best to get you in and out.outstanding customer service the best ever
by michaelbecky on 12/23/2014guys in charge of body shop super service ,went out of way to help ,gave us a loaner for ever grateful. It is a joy to do business with a company that cares about customer service. The repair work performed was excellent.service dept
by foghorn39 on 10/17/2014Service department was fine but my only complaint was not being notified that they no longer just let you stop in for an oil change without notification. I live out of town and came into to St. Joseph to get my oil change only to find out… I needed an appointment. They never gave me the number or offered to call for me to set something up. So I had a wasted trip, not happy!Great Service / Friendly Staff
by auggies_dad on 04/09/2014updated 08/03/2025I have had my 2011 Avalanche serviced at Randy Reed three times since purchasing in 2011from Jeff H. He always schedules my appointment and will bring me back to work if need be. The mechanics know their jobs and do them well and are… friendly to customers. In the future I won't buy from anywhere else and I recommend Jeff Harvey to my friends and relatives looking for a fair deal!
Thank you Susan!
by Juleah Wells on 11/03/2023