Does Not Stand by the used Car They sell
Bought an 09 Avalanche in early August. While on the way home I turned on the cruise control and it didn't work. Called my salesman who referred me to the service department. Before I could get that problem fixed, both of the automatic fold in side view mirrors stopped working. I brought that to the attention of my salesman who again referred me to the service department. When I took the vehicle in to be repaired, I was informed they would not fix the mirrors as they weren't covered by the warranty. I lodged several complaints which fell on def ears so I paid to replace the switch for the mirrors which the service department said needed to be replaced. Then I had to have the switch module programmed by the dealer which cost an additional $100. So I'm out $180 and the mirrors still don't work. Contacted the dealer again and they told me to have the issue diagnosed and they would see if it was covered under warranty. That was going to cost me an additional $100 and there was not gurantee the fix was going to be covered. That's when I decided to type this review. All of these issues happened within 3 weeks on purchasing the vehicle and they refused to fix the problem. I WILL NEVER RECOMMEND THIS DEALARSHIP TO ANYONE.
Chris Zulauf is an awesome salesman!
Chris was very helpful in our purchase of a 2009 Chevy Malibu! Our visit was not only pleasant but very informative, Chris is knowledgeable in his work. I will be visiting him again soon to upgrade our minivan!
Excellent Service Advisor
I recently switched to Lou Fusz Dodge for my service needs from another dealership. The difference is amazing! Every time I go in there I am confident that I will receive the same quality and level of service that I have come to expect. Mr. Greg Marquart is an excellent service advisor, very friendly and knowledgable! He is truly a professional and explains everything to me so that I understand what is going on with my van. It appears that he goes above and beyond what is expected of the employees. I also appreciate how I can get in and out of there quickly at times that work for my schedule!
Price Gouging At Its Finest
We took our car here recently for a minor repair and an oil change. The price quoted was supposedly to include taxes. When we went to the cashier to pay, the price was at least $20 more than the final price quoted to us over the phone. When we checked into it, they had charged at least $20 extra in "Miscellaneous Shop Supplies". I guess those shop supplies did not include a rag to clean up the grease that was left by the mechanic all over the inside of our car. This shop is notorious for taking advantage of customers with legitimate service needs. It is almost like they view any customer in need about the same way a poker player would view a Royal Flush.....time to CASH IN BIG TIME. No matter what your service need is, they will always find a way to have at least 2 or 3 other items which they claim must be done immediately. Apparently, the service advisors will be reprimaned if they can't get at least $400 out of every customer, no matter what their original issue was. Stay away from this dealership no matter what. Their convenient location is about the only thing keeping them in business right now.