Customer Reviews of Jim Trenary Chevrolet
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48 sales reviews
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5 trucks purchased
by E Michael on 05/03/20225 trucks purchased, 1 Blazer, 4 Malibu's , and I'll be back again next year. Pricing is good, better than most Chevrolet dealers. They have inventory, even considering the lock downs and supply chain problems. Good people good deals.Don't come here a bunch of Liars and Scammers
by Badawi Shahata on 01/06/2022Worst dealership I've ever dealt with. They sold me a car six months ago and I still haven't received my title. I've tried and tried but they won't help me at all. Every time they tell me "Oh it'll be coming next week" or "It was sent to… the wrong address". On top of that they have the worst attitude and service even though it's their fault I can't register my car. Don't come here they're [non-permissible content removed] with terrible attitude and absolutely zero customer service, especially Tony, Blake, and Holly. They're a buy here pay here dealership with a fancy showroom honestly go somewhere for a car.[non-permissible content removed]
by Unhappy C8 owner on 12/07/2021After 7 months of buying a new C8, Matt (finance mgr) said that part of the down payment was missing, and he would not send docs to DMV. 7 months later.... SCAM. Paid again....Very poor PR
by Rsleight on 10/08/2021On July 3, 2021 we picked up a 2016 Silverado diesel truck. We did not purchase the almost $800.00 warranty. A diesel truck with only 62,000 miles is just getting broke in, right! 4 days later the check engine light came on. We took… it to a Chevrolet dealership. Two blown head gaskets, needed a new radiator, and a new turbo charger. $14,000 repair bill. The dealership we took it to suggested we contact Jim Trenary and see what they will do. Chevrolet agreed to pay $10,000 and we were hoping that Jim Trenary would help us with the balance. The dealership repairing our truck agreed to only charge us $2,000. Jim Silverman at Jim Trenary said they would not pay any of this. That is why the offer an extended warranty. On August 4, 2021 I sent Jim Trenary a certified letter asking them to help cover our out of pocket expenses. I asked for them to respond to my letter. To date I have not heard from them.Extremely Happy
by MichaelC138 on 06/07/2017Everybody was very helpfull! I always hate going to the finance department, because they always seem to sell extra stuff, but that did not happen! Extremely happy with the car and experience we had!Best Dealership in St Louis
by tylertremble9 on 06/03/2017Everyone was super nice and friendly. Definitely makes buying a new car even more amazing when you have awesome salesmen to work with. Keep up the good work!Wonderful Place
by Sherman_Briggs on 04/17/2017updated 05/03/2017I went online just looking for a used vehicle to regain credit because my credit is shot. After speaking to Patrick Earl over the phone he made new realize buying a new vehicle would be better in the long run, plus I wouldn't be forking out… the money in repairs for a used one. It only took him & his finance manager a few hours to get me approved (even having crappy credit). They went above and beyond to get me the lowest rate possible. Yesterday I drove away on my new 2017 Chevy Spark! I highly recommend them to everyoneSatisfactory
by Djj1992 on 04/08/2017Customer satisfaction seemed to be a high priority. It was a pretty quick deal. I recommend Brett to anyone that's looking to buy a new carCustomer Service is poor
by mikefran on 02/13/2017I have had nothing but problems surrounding Jim Trenarys customer service after the sale. I bought a used car for my daughter to travel back and forth from Missouri State on December 31, 2016. I dealt with Jeff the internet manager. The… process was easy enough to buy the vehicle but the service after the paperwork was signed was far from easy. My daughter went back to school with the car. 2 weeks after the sale I received the title in a trackable UPS package. The contents of the envelope a title and the backup for sheet for what the difference was for sales tax purposes. There was no state emission for the vehicle. This is the first mistake that was made by the dealership. No one stuffing the envelope questioned or informed me that the inspection was out of date. The dealership expected me to deal with it. After I discovered this error I immediately called Jeff the person I bought the car from to discuss the options, since Springfield MO does not require emissions test the only alternative was for my daughter to drive 8 hours round trip back to Ofallon to have the car inspected. I instructed her that she would have to come home on the weekend of January 28th 2017 to have the car inspected. She was not a happy camper giving up 10 hours of work over the weekend to help rectify a problem that was not her doing. I spoke with Jeff and made a appoint for the inspection on Saturday January 28th at 9am. Jeff assured me I would be in and out within a half hour. I arrived with my wife at the dealership at 9am on January 28th. I handed Jeff the gas receipt from my daughter for $9.00 the he told me would be reimbursed. Now this is where the customer service fell off the cliff. My wife and I waited a hour and half for a simple emissions test that we had an appoint for and should have taken 30 mins tops. The sad true is it would have taken longer but we both started to complain to Jeff and to Mike the finance guy who drew up our sales paperwork. So the time promised by Jeff was the second broken promise and poor example of customer service in dealing with this dealership. I was furious as was my wife with this situation. Mike spoke with me again and told me that he would have a manager call me on Monday afternoon because that was the time that was convenient for me. Monday January 30th came and went with no call from the dealership. A third broken promise by the dealership after the sale was complete. The $9 receipt I was told could not be paid when I was there but would have to be mailed to me. On February 13th 2017 my wife notified me that we still have not received the reimbursement check as promised by Jeff. I called and spoke with Dustin and he informed me that it was cut on 2/7/17 10 days after I had left it. This is the fourth promise broken by the dealership. I was told it would be mailed on Monday January 30,2017. Our experience with this dealership was not good. As you can see their service after they sell a car leaves a lot to be desired. The only individuals to be inconvenienced for all of their mistakes were my wife my daughter and me. The Jim Trenary staff seems to be about the kill of the sale and customer service is non-existence after thought.Ignore calls after purchase made
by Nicshay on 08/26/2016My salesman and Anthony were cool. But no one has responded to my texts or voicemails i have left. I was under the impression that you guys would help out in situations but all you do is ignore. Not good business if you cant get a… response to one question. Only had my truck for 11 days and wandering if i did the right thing by going to you guys. If i have future problems will i be ignored then. Build relationships, thats how u keep a business running. I hope you treat your other customers better. Sincerely, L. OwensWorst truck buying experience ever
by janet55 on 07/31/2016The absolute worst truck buying experience of my life. First, I was sold an 'AD" Colorado. It had hail damage that was covered up (non disclosed) and the little engine that could not get up a hill. Plus, I was informed by sales manager that… AD cars are vehicles that they can't sell because they are Junk, his name was Eric. Be cautious of their AD cars! I returned it very disappointed and they agreed to upgrade the truck for an additional 2800, but somehow my truck cost an additional 6000 because all the rebates I Supposedly had on first truck disappeared with second truck at the hands of slick car sales people with so many excuses. I am a female and not the most educated truck buyer, but the boys at Jim Trenary knew that, they took complete advantage of me. Even Kyle Trenary the owners son is a arrogant, non customer oriented person that hides behind his minions. Be cautious and consider buying elsewhere.Quick and painless
by mgOfallon on 07/19/2016Brett Wilkinson made the overall sales experience enjoyable and I appreciate how quick he made the process.Great car, great price, great service!
by mspangler15 on 06/22/2016My husband and I just bought a brand new 2016 Chevy Equinox. I went up to look at it and test drive Friday night, and picked it up Monday after work. Our salesman was Andy Chazen and he was amazing to work with. Trenary's radio spot about… their great Equinox deals is what got us in the door. Andy's no-pressure, professional, and honest service were really appreciated. No haggle from you-know-where stories here: we were able to come to a great purchase price and trade-in amount rather easily and quickly. I also met Travis on Friday. He was also very nice. I love how the Equinox looks, feels, and drives. Thank you for a great experience!!!2016 Chevrolet Sonic- Jim Ternary
by Egilmore16 on 06/22/2016Our experience at the dealership was very good except for a few things. First off, we came to Jim Ternary in O'fallon because your online price was cheaper than the one in Troy, but it wasn't at the lot which I felt it was false advertising… and should have been honored or something else to make it better, but the salesman was very honest and helpful when choosing between my dream car and the other car I was looking at. The last thing was just towards the end, I wished the process could have went faster than it did, but overall I was served with great customer service and I am happy with my purchase, and will let people know about Jim Ternary.Great staff!
by silverblack15 on 09/11/2015I am new to the area and needed to replace my current (gently used) ride. Andy was straight forward, informative but not pressuring. He along with the finance and management staff, made my purchase experience a very positive experience. I… am returning to Chervolet after a 8yr stint in a Toyota. If I had forgotten why I liked Chevrolet, the OFallon JT Team and the 2015 Silverado LTZ have reminded me why I drove Chevy for so many years. I am looking forward to having a new home town dealer. Besides, I'll need help dislodging my wife from the Toyota Highlander into a Tahoe.........Great Service!
by Jmccorkle1 on 03/02/2015Ken is awesome!!! Truly impressive manager and one of the main reasons I keep coming back. I would recommend to anyone and do recommend to everyone that is shopping for a new vehicle to visit your location. Everyone there is always nice… and very polite. Keep up the great work!Best Dealer around!!
by Cruze2014_ on 01/24/2015updated 02/02/2015I came in stressed out to buy a car on a budget. Our salesman, Andy, was a great help the first night we were there. Andy did everything he could to get a car in my price range. It took me 2 days to know I found a car and was so relieved!!Kevin Burke Review
by NMCB1Seabee on 01/30/2015There was never a feeling of pressure while discussing the sale with Kevin. He was truly professional and a wonderful salesman to deal with.My new Chevy Equinox
by Mike_Willi on 01/28/2015Tony T, Doug R, and Andy C were very helpful during all phases of the purchase and delivery of my vehicle.2015 Colorado
by pmac4479 on 01/20/2015I had actually returned to tell Rob that a deal on in stock vehicles was out of my reach. After a bit of refiguring, I received an offer I couldn't refuse. Was really quite impressed with the whole operation at the dealership.Positive experience
by KathyMark on 01/17/2015Kevin Burke sold us our first Chevy Equinox in 2010. We came back to him for the Chevy Equinox 2015 because of the positive experience then and this time as well! Not high pressured. Kevin demonstrated a concern for what the customer… wanted. He was very professional as he knows the product that he is selling. We felt we received a fair price. Another positive experience!
Chevrolet Colorado
Chevrolet Silverado 1500
Chevrolet Blazer
Chevrolet Equinox
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About our dealership
JIM TRENARY CHEVROLET IN O'FALLON - SERVING ST. LOUIS, MO CHEVROLET CUSTOMERS
Jim Trenary Chevrolet has been locally owned in O'Fallon since 1993. With over 19 years of serving St. Charles, we are your O'Fallon Chevrolet dealer of choice. We are also ideally located just off Highway 40 for our St. Louis, MO Chevrolet residents. With a large selection of new and pre-owned vehicles, we are guaranteed to meet your car buying needs. At our dealership, we believe the customers' experience is the most important factor of purchasing a vehicle. Jim Trenary Chevrolet invites Chevy drivers to check our online reviews for Chevrolet ratings and compare us to our peers. O'Fallon Chevrolet customers can stop by and test drive the perfect Chevy model they have been looking for. We proudly invite St. Louis, MO Chevrolet customers to our dealership in O'Fallon, MO.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service