Mungenast Lexus of St Louis
Customer Reviews of Mungenast Lexus of St Louis
Review type:
Top tier service
by PC on 04/01/2025Great service for my Lexus LS500. Service advisors and service technicians are knowledgeable. This is my go to service location for my Lexus.Superb Service
by Alicia Skaggs on 02/11/2025The team is always very thorough in their service. They are quick to get me in and out, while simultaneously making sure to check everything so my car is well kept. They don’t try to sell me extras that I don’t need, and being a woman I… can’t tell you how many times this has been the case elsewhere. Very professional! Marty is my guy and he’s fantastic to work with.Alicia, thank you for sharing your experience with us at Mungenast Lexus of St. Louis! We're delighted to hear that Marty and the team provided thorough and professional service without any pressure. We appreciate your trust in us!
Great Service Dept for my LS500
by Philip C on 10/22/2024Gul was excellent. I was experiencing a noise when turning at a slow speed. The service department took the time to diagnose it Ended up being tires. Gil took me to the shop where I was shown the issue and they got it resolved. Will… always use Mungenast for my service.Philip, we're delighted to hear that Gul and our service team at Mungenast Lexus of St. Louis were able to resolve the issue for you! Thank you for trusting us with your vehicle needs, we look forward to serving you again in the future!
Service review
by Mike on 10/03/2024Timely service, comfortable waiting room and good car wash after completion. Brandy did a great job.Mike, we're delighted to hear that Brandy and the team at Mungenast Lexus of St. Louis provided you with timely service and a comfortable experience. Thanks for sharing your feedback!
Good demeanor of David in Service. Good service
by Gary Penrod on 07/25/2024Good reputationWe are so happy that our Mungenast Lexus of St. Louis team earned your five stars. Thanks, Gary!
Clean as a whistle
by Lance on 07/18/2024Olivia provides excellent service and responsiveness. Detailing works was very good, and the car was nicely clean when I picked it up.Lance, we're delighted to hear that Olivia and the team at Mungenast Lexus of St. Louis provided excellent service and detailing for your car! Thanks for sharing your experience with us!
The Best Service Department
by James W on 06/14/2024I have been going to the Service Department at Mungenast Lexus for two years and it is the best that I have ever used.James, we're delighted to hear that you've had such positive experiences with our Service Department at Mungenast Lexus of St. Louis over the past two years! Thanks for your continued trust and support!
Great service
by Carl on 09/01/2023Dependable service. Service rep,Gil Khan, was exceptional. Will ask for him in the future. Highly recommend the service department.Carl, we're delighted to know that Gil provided you with exceptional service during your visit to Mungenast Lexus of St. Louis! We appreciate the recommendation and look forward to assisting you again in the future.
Oil
by Bill Harkey on 08/16/2023Totally trustworthy. This hour and forty minute drive was only for an oil change, but it was worth it to have my 2012 LS-460 servicing performed by competent and knowledgeable hands that is not available in my local area. It is a bit… pricey, but worth it to me.Bill, we're grateful for your trust in our team at Mungenast Lexus of St. Louis! We understand the drive is long but are glad to know you find it worthwhile. Thanks for choosing us and taking the time to share this review. Safe travels in your 2012 Lexus LS 460!
Service was completed on time and to my satisfaction.
by Carl on 05/29/2023Quality service, comfortable waiting area.Thank you for sharing, Carl! We appreciate your business here at Mungenast Lexus of St. Louis.
Great customer service
by Jocelyn Travid on 05/07/2023This was my first visit to Mungenast Lexus. My service advisor, Andy, was very polite and professional.Jocelyn, thank you for sharing your feedback from your first visit to Mungenast Lexus of St. Louis! We are thrilled that Andy was polite and professional when assisting you with your service. Our team is always here to provide excellent customer service, and we hope to see you in the future for any additional needs. Drive safely!
Thank Lexus!
by Robert T on 03/01/2023Fixed something that was brought up before , but wasn’t fixed before warranty exp. appreciate the honesty,We appreciate the 5-star rating of us here at Mungenast Lexus of St Louis. It means the world to us to see this positive feedback and look forward to assisting you in the future. Take care!
Great Service Department Ever!!
by Felix of Saint Louis on 12/11/2022Hands down, year after year, more than 10 years, the best service I’ve experienced. And, until this year, I’ve haven’t purchased a car from their dealership. I’ve serviced my 2002 LandCruiser for many years. Once I even dropped off my… Mclaren 720s for a car wash. Service specialist are extraordinarily knowledgeable. Well the reason for this is many of them are well over 15 years with Lexus. Probably because it’s a great place to work. Bottom Line. “Happy Employees… Happy Customer Experience” Lexus Mungenast #1Thank you, Felix, for leaving Mungenast Lexus of St Louis a five-star review! We are lucky to have you as a loyal customer, and your trust in our team means the world. It's a pleasure to assist you with your service needs, and we look forward to seeing you again down the road. Until then!
Awesome
by Elfrieda on 10/09/2022Excellent customer service very professional always willing to go the extra mileYour confidence in our team means the world to us! Thank you for choosing Mungenast Lexus of St Louis and for sharing your experience. Drive safely until we see you again!
Car was damaged
by Derek on 10/30/2017Bought my car from the location and it was a smooth process and they were very accommodating. Problem stems from my first vehicle service. Brought my vehicle in to do my 50,000 mile maintenance and it was done in a timely fashion. On my… drive back from the dealership I noticed two sizeable chips on the inside of my drivers side window which had not been there prior. Called up the dealership and upon explaining my findings they stated there wasn't much they could do, nor did they admit the issue occured under their care. For anyone reading this I would advise documenting the state of your car prior to bringing it in to further prove it was damaged under their care in the event that it is.
We're delighted to hear that Mungenast Lexus of St. Louis is your preferred service location for your LS500! Our team takes pride in providing knowledgeable and reliable service, so thank you for the kind words. We look forward to seeing you again!
by Mungenast Lexus of St. Louis on 04/02/2025