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Mungenast Lexus of St Louis


13700 Manchester Rd, Manchester, MO 63011 (map)
Today 8:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (8) No (0)
Service Rating
Recommend:
Yes (9) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Car was damaged
Written by Derek on 10/30/2017

Bought my car from the location and it was a smooth process and they were very accommodating. Problem stems from my first vehicle service. Brought my vehicle in to do my 50,000 mile maintenance and it was done in a timely fashion. On my drive back from the dealership I noticed two sizeable chips on the inside of my drivers side window which had not been there prior. Called up the dealership and upon explaining my findings they stated there wasn't much they could do, nor did they admit the issue occured under their care. For anyone reading this I would advise documenting the state of your car prior to bringing it in to further prove it was damaged under their care in the event that it is.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

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