Suntrup Ford Kirkwood
Today 8:30 AM - 9:00 PM
Customer Reviews of Suntrup Ford Kirkwood
Review type:
Write a review: Sales
4 sales reviews
Sort by:
Don't trust. They lie & warranty is a joke
by Terry on 11/26/2019updated 12/06/2019I found a 2018 Ford Edge at Suntrup Ford in Kirkwood and was told the motor and drivetrain were under warranty for as long as I own the car, so that was a big selling point for me. I bought it on Sept. 19th. I mentioned to the salesperson… Tiffany when we test drove it about a shake in the car when applying the brakes and she laughed if off and said it was the brakes and that it was normal. I had it check by a dealer close to me and was told my rotors on the front were bad. The Suntrup insisted they weren't. They also had sold me a car that the windshield wipers didn't worked. On my way home from Suntrup, after being told the rotors weren't bad, a light came on the dashboard. I went straight to Autozone because I knew they would diagnose it at no charge. The code P0303 came up and it indicated that cylinder 3 had to many misfires within a predetermined period of time. Then I got the same free diagnosis from O'Reilly's. This is a huge problem in the motor of a vehicle that I just bought 2 weeks ago on top of having bad rotors. I went back today to have my wipers fixed and told it will cost me $139.99 for them to run a diagnosic test on my car... It's only been 2 weeks since I bought this car. Why would I have to pay for it? They also said they won't fix whatever is wrong anyway unless I paid for it. Part of the disappointment was that everyone seemed so nice there. They joked around and treated me like one of their own, but not when you have a problem. Nobody even acknowledged that I was there. This is not fair to me. They had to have known there were problems or they should have if the car was really inspected it like it's supposed to be. I have car back ( Oct 31 ) and it's running great. Dave Sinclair found the problem right away and it was internal and that my engine needed to be replaced. They found that my rotors needed fixed and they did that, my car no longer shakes when I brake and then they also found a hole in the air charge cooler and fixed that. Ford replaced my engine, which was a blessing... Suntrups warranty which means nothing because they don't honor it. I'm only asking for what I paid out of pocket, though they owe me for 6 weeks of not having the use of my car and aggravation and they won't even answer the Attorney General emails or the BBB.. That should tell you a lot about this dealership... This is the reply from Suntrup after not answering for almost a month: After reviewing customer concern and vehicle history with Suntrup Ford we found that a used vehicle check was performed on June 25, 2019 along with State and emission inspections. At that time the vehicle had 40,247 miles on it. With a state inspection, Suntrup Ford follows the State guideline on brakes as found on page 14 in the state inspection manual. The vehicle in question passed all guidelines. Customer purchased the vehicle on September 19, 2019 and returned on September 30, 2019 with a concern that the washer fluid for the wipers wasn't working. Suntrup Ford looked at this concern, at no charge to the customer, and found the washer jet and hose were clogged, at that time the parts were ordered. On October 3, 2019, the customer returned to have parts installed, again at not charge to the customer. Suntrup Ford has no documentation showing the customer had any other concerns. However, Suntrup Ford would like to insure our customer is satisfied with their experience at our dealership, therefore would like to extend a $400.00 store credit to Terry Fonke. This is my reply: If it passed all guidelines why did the roters need turned? And just because it passed inspection doesn't necessarily mean that it was inspected properly.. Especially since the engine also had to be replaced. 40,247 miles on it? When I bought this car it had 40,963 miles it. 716 miles were driven after the inspections were done... Someone apparently was driving this car... Maybe it's time that you pay more attention as to what goes on... Oct 3 - I came in to have my windshield washer fixed was also the day the service department checked my rotors and said there was "nothing wrong" with them, when I knew there was because when I touched the brakes the whole car shook. Dave Sinclair found the problem right away... And fixed them.. My Oct 3 appointment: MIDDLE-RANGE DIAGNOSTIC FEE FOR RESEARCH INTO MODERATE PROBLEMS $139.99_______(INITIALED) VEHICLE CHECK-UP WITH ALIGNMENT CHECK C/S WINDSHIELD WASHER PART IS IN C/S MIGHT NEED NEW CYLINDER See the complaint was made, but there was no paperwork other than this email to show that I came in with these problems with my car.. It's pretty convenient for you to NOT give customers service documentation.. That way they have no proof of being there.. Also I have every email coming and going.. A $400 credit that I would never get use of because "There's nothing wrong with your car" according to your service department... NEVER.. You will NEVER touch my car.. I don't trust anyone of you.. All I want is the money I paid to get my car fixed and running right..suntrup kirkwood
by billsf150 on 11/09/2018updated 11/16/2018tiffany was the best salesperson we have ever had the pleasure of working withMustang sale gone bad !
by Ben2727 on 05/16/2014updated 04/30/2025Early March my wife and I were at Kirkwood Suntrup Ford making a cash deal on a 2014 Mustang convertible. Our salesman, Cal, was handling this transaction. We couldn't agree on the cash price. We dickered for days. By the end of the week,… we remembered Cal mentioned a $750 incentive by financing through Ford. We called Cal to verify and he confirmed it. Then we talked to Financing to be sure there were no penalties or points to pay for prepayments. Seemed fine and we scheduled our test drive the next morning. The car had been the last car in the showroom and we didn't want to drag it out if we couldn't come to terms. Next morning we drove the car and decided to buy. My wife even bought 2 new Mustang hats for riding in the convertible. During the last signing of paperwork in financing we realized the price did not change to reflect the $750 incentive. Cal was called in to the office and when confronted with this he claimed that he thought there was a $500 0r $700 incentive, not even the $750 he was so sure of when he talked to us. We could hear Kirk, the manager, yelling at Cal in his office. We realized this was a no go and I said this was a deal breaker and went out to my vehicle to wait for my wife, who was returning the new hats. Kirk came out to talk and said he didn't want to lose the deal. He offered some options but not the $750. I informed him that we were upset and no deal would be made that day. Meanwhile my wife was out of sight returning the hats when she heard screaming and cussing coming from the meeting room. Kirk had his salesmen in the room and was really going at it with the group. That's when my wife heard Cal deny saying anything about an incentive. She went into the room and confronted Cal, saying he was a liar. The room went silent and my wife came out extremely angry. We left but called the dealership to get corporate's phone number. They told us they didn't have the number and couldn't get it. Unbelievable ! We will never do business with Suntrup Ford again. Beware !Stay Clear!
by scotsman1965 on 04/08/2012updated 04/30/2025no spare/donut tire. Not even an option. Wasn't told about. Wouldn't have bought this one without a real spare/donut. Incredible to think Ford would sell their Muscle car without one. Suntrup Kirk the GM at dealership brushed me off when I… asked him how he could turn a negative into a positive. When offered a chance to come clean, I was just a post-script sales number to him. He had no interest in standing behind the products he sells. Shame on them.
Ford F-150
Ford Bronco
Ford Escape
Ford Explorer
About our dealership