Customer Reviews of Napleton Hyundai Hazelwood
Review type:
Service advisor
by Meganeye on 01/27/2022Steve Brown was so knowledgeable and friendly. Would highly recommend Steve to any of my family and friends!Palisade
by Lawarence on 11/30/2021Our salesman Donnell, was outstanding, he went above and beyond to give us a great experience. I give Donnell 6 stars.Jahan
by Pampamela 1 on 09/11/2021I came in today needed help and Jahan got everything together.For profit, Low customer satisfaction camp
by John Doe on 07/25/2021There price of the vehicles listed on multiple websites are just to get you in the door. A slew of add ons were presented when negotiating a price, and nowhere near the listed price.Dishonest Business Practices
by Eric W on 08/19/2020Beware of yo yo financing. They will call you within a couple of weeks and ask you to come in, because they forgot to have you sign some papers. Once you come back they inform you the loan required a higher interest rate. The higher rate… puts more money in their pockets and less in yours. They will also try to sell you some worthless add ons. My advice is to take a picture of everything you sign right after you sign it. This is the shadiest and most dishonest businesses I have ever dealt with. It's amazing they are still able to operate. One more thing, they will beg you and beg you to fill out a five star review before you leave the dealership. Don't do it! Wait at least two weeks before completing a review. They are very persuasive and will tell you their job depends on five star reviews.Wrightness
by Rick on 11/16/2019updated 11/22/2019Khaled is an excellent sales person. He knew the answers to all the questions we asked and was very quick about "getting things done" even though he had a lot of running around to do. He paid very close attention to what we said and… acted accordingly, never pushing us to do or get something we couldn't afford or didn't want. We will recommend him to people as the occasion comes upTopnotch
by Mandingo on 11/08/2019updated 11/15/2019My wife and I had a great experience at Napleton Hyundai. We worked with Khaled for a couple weeks prior to even coming into the dealership. The minute we walked into the dealership, everything was handled in a professional yet timely… manner. Khaled as well as Bobby Clifford the general manager were huge contributors to our excellent car buying experience. We cant thank Napleton Hyundai enough for taking care of our needs and wishes. We would recommend Napleton hyundai to anyone who wants to choose from a great variety of cars as well as also work with a professional and compassionate company. Thanks for the amazing customer service and our new Hyundai SonataMandingo, thank you for your positive review. We're glad to hear that you found Kahled and Bobby here at Napleton Hyundai so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Fantastic
by Isiahjohasaba on 11/12/2019I love this place! Every single person that we worked with was super helpful and amazing in getting my wife and I the car we'd been looking for forever! They worked with us on getting a good deal with great payments on a car that we'll keep… for a very long time. Khaled was extremely transparent and honest with us on the whole process and every car we test drove to make sure we were getting a good car. Will definitely go back for anything we need and get our next family car from Napleton hyundai,We love this placeHello, thank you for your kind words and congratulations on your new car! We're glad you had a great experience with Khaled and the team. Please don't hesitate to reach out to us if there's anything more we can do!
Buisness4life
by Glen on 11/10/2019I had such a great time buying my new car last Friday evening, all thanks to khaled. I had been to a few dealerships to price out models and test drive some cars I was interested in, but had been having pretty negative experiences and… wasn't ready to commit to trading in my vehicle. I was almost ready to just stay in what I was currently driving to avoid the stereotypical difficulties associated with buying a car. Then khaled came on and changed everything! He was so professional, polite, and personable. None of that grimey sales pressure stuff. Was able to get the trade in deal I wanted and drove off the lot in a new car that evening. I would stand behind sending anyone to see him if they are in the market for a new car. I love my new sonata! Thanks Khaled!We're glad to hear our Staff took such great care of you, Glen! We hope we can continue to be of service to you down the road! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
MARVELOUS
by larry on 11/09/2019I absolutely love their customer service! It took me 6 months to decide whether I wanted to trade my vehicle for a new sonata or hold off. Not once did they put pressure on me to make a decision right away. The service department is quick… and friendly. I will only go to napleton hyundai for my cars needs. I will definitely do business with them again in the future! khaled was awesomeThank you so much for sharing your recent experience with us, Larry! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Safe travels!
Great Saleman
by Donnie on 08/31/2019updated 09/11/2019Earl Byrd did an amazing job. He found us a great deal of a car.Donnie, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. Safe travels!
Great Salesman
by Don on 08/31/2019Earl Byrd was an great salesman. He found us a great dealsDon, we appreciate your positive review about your recent sales experience with Earl! We hope you continue to choose us for all your automotive needs! Take care!
Awesomeness!
by Kim on 08/31/2019Earl Byrd is an excellent salesman! He asked what I wanted in a vehicle and found the perfect fit! There was no pressure only assurance.Kim, we are glad Earl was able to meet your expectations! We hope to be of service to you again in the future. Best wishes, Napleton Hyundai
disappointed with salesman (Earl)
by donna on 06/22/2019the car I wanted was not on the lot Earl stated he would get the car I was looking for, a week later he called and said he was still looking . After waiting a month I found the car I wanted in Kansas City within 2 days the car was… delivered to me driveway , not only did he drop the ball i guess he didn't want to make a sale.Hi Donna, thank you for leaving us this detailed feedback. We regret to hear that your recent experience with us may have been anything less than exceptional. We would like the opportunity to address your concerns. Please reach out to us directly at (314) 817-9000 when you have a chance. Thank you, and we look forward to hearing from you.
Earl Byrd was so helpful
by Kat_B on 05/30/2019updated 06/06/2019My best friend and I came in to get her a new car. Earl was on top of everything. He got her exactly what she wanted and needed. He listened to her concerns and was extremely helpful. I will be returning to buy and Earl would be the… salesman I will come back to see for my next new car. Thank you Napleton Hyundai and Earl for making my next dealership an easy choice!!!Thanks for your great review, and for giving our dealership such a high star rating! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Earl Byrd sales napletonhyundai hazelwood mo
by Vstewart on 05/30/2019I had a very pleasant experience looking for automobile wth Earl . He very knowledgeable and experienced friendly. I have told my family' and friends if they are ever thinking purchasing a new or used automobile or truck to ask for Earl… Byrd.We're glad to hear you found our staff to be so informative and helpful. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Calvin was Awesome!
by AnnaKruckeberg on 05/04/2019Calvin was new but still provided excellent service and was extremely friendly. He was extremely understand to what we were looking for in a vehicle. We wouldn’t had known he was new, as he definitely was knowledgeable about the car buying… process! Thank you Calvin!Congratulations on your new vehicle! We're happy to hear Calvin was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Napleton Hyundai
Buying a car
by Michele on 04/26/2019Earl was great 👍 he did a wonderful job and helping my wife and I in purchase of our Qx60 Infinite. Our experience was terrific and everyone was very helpful and friendlyThanks for sharing your recent experience with us, Michele! We hope you continue to choose Napleton Hyundai as your first choice for all your vehicle needs.
Great Napelton Experience!
by Bobby_G on 03/12/2019Thank you Napelton Hyundai and Christopher for a great first car buyer experience. This dealership offered exceptional customer service and a willingness to work with me on financing the vehicle. Hands down, the best dealer I visited in my… experience shopping for a new car!Congratulations on your new car! We're happy to hear Christopher was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Napleton Hyundai
Awesome Experience
by Tiera on 03/07/2019They made my experience very pleasant and enjoyable. Daniel was very nice, patient an very helpful to myself and my husband. I would recommend everyone to purchase their vehicle from these guys.Here at Napleton Hyundai, we understand your time is valuable, Tiera. Thank you for letting us know how your experience was. We hope to see you again!
Worst Car-Buying Experience EVER!!!
by Wayne on 03/04/2019I am 54 years old and have purchased many automobiles over the years. But this is hands-down, the worst car-buying experience of my life. I found a 2016 Jeep Patriot online that was in my price range and had low miles. There was another… one closer to my home but it had twice as many miles on it so I thought I would take a chance and drive the 45 minutes to Napleton Hyundai to see if we could make a deal. My salesperson was Barry Jones who seemed like a nice-enough guy and was eager for my business. While the Jeep was pretty basic, I wasn’t looking for luxury, just an inexpensive, low-mileage SUV. We agreed on a price after some haggling and I drove my new Jeep home. A few days later, my wife said she tried to turn on the AC but it didn’t work so I assumed it just need some freon. Imagine how shocked I was to find that this 2016 vehicle was not equipped with AC. So I checked the window sticker, which I still had, to see if it was listed on there. However it was not. So while I felt pretty silly for not checking that out first, I soon became quite angry because first of all, who would think that a 2016 vehicle would NOT be equipped with AC and secondly, why was this not pointed out by the salesperson? I called the dealership and spoke to the salesperson who said he was not aware that the vehicle did not have AC and wasn’t really offering me any solutions to the problem. So I asked to speak to the GM, Bobby Clifford. He told me he would try to arrange an exchange and asked me to come in. When I did, I found out that he was out for surgery and no one else at the dealership knew anything about a supposed “exchange”. I was at a crossroads. I could either purchase another vehicle or keep the one I had purchased and suffer the consequences in the Missouri summer heat. I wasn’t interested in sweating to death this coming summer so I bit the bullet and purchased another vehicle. So now, I have a more expensive vehicle, a higher monthly payment by almost $100 and no satisfaction. The only allowance they gave me was a supposed $1,500 service program that would enable me to get free oil changes for a year. Seeing as how I live over 45 miles away and don’t travel to that vicinity EVER, this was of no consolation to me. I would not recommend this dealership to my worst enemy. They are more interested in selling you a car and getting you out the door than they are in meeting your needs. I also had a few occasions where I either called or emailed the Finance Manager, Todd Ogle who NEVER responded to me. NEVER! One of the emails I sent had a video in it that I recorded to help explain my message and I got a notification that he watched most of the video so I KNEW he’d seen it and read my email but he STILL did not respond. This dealership is the worst. The car I ended up with from their dealership was due for an oil change but rather than drive there and waste my time and probably get horrible service too, I went to a Jim Trenary dealership close to my home and spent $65 to get my oil changed. THAT’S how much their so-called $1,500 service program means to me. Stay away from this dealership unless you want to feel like you were totally taken advantage of. If that’s your thing, then yes, please, go there. PS. I would have given them ZERO stars but the I was forced to choose one in order to submit my review. PSS. After all of this mess, the salesperson had the nerve to ask me to give him a good review as I was leaving the dealership the final time. UNBELIEVABLE!!!Wayne, we regret to learn that youâre dissatisfied with the vehicle you purchased from our dealership several months ago, and that an amicable solution could not be reached despite our best efforts to make things right. Itâs unfortunate we wonât have the honor of serving your future automotive needs, but we thank you for your business and wish you the very best.
Hyundai Elantra
Hyundai Santa Fe
Hyundai Tucson
Today the Ed Napleton Family operates more than 75 franchises in six states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group acquired Napleton Hyundai and Napleton's Hazelwood Genesis on January 8, 2018. Ed Napleton Auto Group is committed to keeping every employee and increasing the community involvement and charitable efforts around the St. Louis area. Napleton Hyundai and Napleton's Hazelwood Genesis proudly continue to service the many cities in or near the St. Louis area. The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience.
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Hello Rick, it’s great to hear you had a positive experience with Khaled. Please don't hesitate to reach out if you have further questions; we're always happy to take care of your automotive needs. Thanks again!
by Rebecca Annes on 11/27/2019