Napleton Hyundai Hazelwood

I am 54 years old and have purchased many automobiles over the years. But this is hands-down, the worst car-buying experience of my life. I found a 2016 Jeep Patriot online that was in my price range and had low miles. There was another one closer to my home but it had twice as many miles on it so I thought I would take a chance and drive the 45 minutes to Napleton Hyundai to see if we could make a deal. My salesperson was Barry Jones who seemed like a nice-enough guy and was eager for my business. While the Jeep was pretty basic, I wasn’t looking for luxury, just an inexpensive, low-mileage SUV. We agreed on a price after some haggling and I drove my new Jeep home. A few days later, my wife said she tried to turn on the AC but it didn’t work so I assumed it just need some freon. Imagine how shocked I was to find that this 2016 vehicle was not equipped with AC. So I checked the window sticker, which I still had, to see if it was listed on there. However it was not. So while I felt pretty silly for not checking that out first, I soon became quite angry because first of all, who would think that a 2016 vehicle would NOT be equipped with AC and secondly, why was this not pointed out by the salesperson? I called the dealership and spoke to the salesperson who said he was not aware that the vehicle did not have AC and wasn’t really offering me any solutions to the problem. So I asked to speak to the GM, Bobby Clifford. He told me he would try to arrange an exchange and asked me to come in. When I did, I found out that he was out for surgery and no one else at the dealership knew anything about a supposed “exchange”. I was at a crossroads. I could either purchase another vehicle or keep the one I had purchased and suffer the consequences in the Missouri summer heat. I wasn’t interested in sweating to death this coming summer so I bit the bullet and purchased another vehicle. So now, I have a more expensive vehicle, a higher monthly payment by almost $100 and no satisfaction. The only allowance they gave me was a supposed $1,500 service program that would enable me to get free oil changes for a year. Seeing as how I live over 45 miles away and don’t travel to that vicinity EVER, this was of no consolation to me. I would not recommend this dealership to my worst enemy. They are more interested in selling you a car and getting you out the door than they are in meeting your needs. I also had a few occasions where I either called or emailed the Finance Manager, Todd Ogle who NEVER responded to me. NEVER! One of the emails I sent had a video in it that I recorded to help explain my message and I got a notification that he watched most of the video so I KNEW he’d seen it and read my email but he STILL did not respond. This dealership is the worst. The car I ended up with from their dealership was due for an oil change but rather than drive there and waste my time and probably get horrible service too, I went to a Jim Trenary dealership close to my home and spent $65 to get my oil changed. THAT’S how much their so-called $1,500 service program means to me. Stay away from this dealership unless you want to feel like you were totally taken advantage of. If that’s your thing, then yes, please, go there. PS. I would have given them ZERO stars but the I was forced to choose one in order to submit my review. PSS. After all of this mess, the salesperson had the nerve to ask me to give him a good review as I was leaving the dealership the final time. UNBELIEVABLE!!!