Herrin-Gear Lexus
Customer Reviews of Herrin-Gear Lexus
Review type:
Great service
by Drew Wildee on 08/28/2025Service was great Christine was very courteous and helpful I hope I spelled her name right. ThanksDependable and Friendly Service
by Mark Peach on 08/20/2025Service was performed in an efficient manner.It was our pleasure to assist you, Mark! Thank you for choosing Herrin-Gear Lexus.
Putting the breaks on
by Jon on 08/19/2025They always do a nice job of keeping on schedule, and getting the work done.Jon, thank you for sharing a positive review of Herrin-Gear Lexus!
Great service!
by Rhonda on 08/07/2025Was met at my car upon arrival by Christine. Service was done in a timely manner.Rhonda, we are so pleased to read this feedback about Christine and the team! Thank you for choosing Herrin-Gear Lexus and for sharing your experience. See you next time!
Service done right the first time
by Julia Jackson on 08/05/2025Professional and friendly staff Clean and relaxing lounge area Nice snack and beverage area Clean bathroomsJulia, we're delighted you enjoyed our professional team, clean lounge, and amenities at Herrin-Gear Lexus. Thanks for the wonderful feedback! Safe travels ahead!
Christine is the best!
by Jackson lady on 07/31/2025I arrived during lunch time. Christine without hesitation helped me out.We are thrilled that you had a positive experience with Christine and Herrin-Gear Lexus!
Na
by Walter Silas on 07/31/2025Great experience with all of the service associates at this location!!! Very friendly and knowledgeable of all of your needsWalter, we're so happy the team took such great care of you. Thank you for choosing Herrin-Gear Lexus and for sharing your support! See you next time!
Lexus is the best!
by My My Lexus on 07/30/2025I enjoy taking my car to be serviced. Ms Christine is always on top of everything and so very polite and professional. Enjoy the waiting lounge and atmosphere.Thank you for sharing your feedback about Christine and our service team! We look forward to welcoming you back to Herrin-Gear Lexus Service Center in the future!
Owner of a Lexus
by Otis Davis on 07/29/2025Great service. TimelyThank you for choosing Herrin-Gear Lexus, we appreciate your positive feedback!
Herron-Gear Lexus of Jackson MS
by J on 07/26/2025Herrin-Gear Lexus of Jackson, MS, is not a place I eagerly anticipate visiting. The disconnect between customer service, time management, accountability, prestige, and attention to detail is glaring. It’s far from a luxurious experience,… and they certainly don’t live up to their “Relentless Pursuit of Perfection” motto. In fact, their pursuit of perfection is the antithesis of it, making mediocre sound appealing. While I understand that customers may not always be right, every individual deserves to be heard and provided with a solution. Satisfaction should be guaranteed, not optional. However, in Herrin-Gear Lexus’s case, it seems that whatever benefits the business most or generates the most profit is prioritized over customer satisfaction. I’ve had my car serviced several times, and each time, it returns with a new dent, ding, or scratch on either the interior or exterior. Some of the scratches were taken care of, but not all. While some may not consider this a significant issue, it’s a matter of personal preference. If I wanted my car to look damaged, I’d do it myself. But since I don’t, I wouldn’t expect the dealership to aide in doing it for me. Apple Car Play has been a persistent issue since I purchased my vehicle. I’ve mentioned it several times, but the ACP Tech is never available. Leaving me to temporarily fix the issue by restarting the radio system (way to frequently) and purchasing new charging cables but the root cause has never been reviewed nor resolved by Lexus. The customer service associate’s nonchalant attitude is equally disappointing. He essentially dismisses my concerns, telling me that it’s not his fault and that the problem lies with me. Destin Ward, the associate, may not be intentionally rude, but his lack of interest in customer care and cars is evident. To add insult to injury, I paid $159.38 for a service on December 5, 2023, and on December 7, 2023, the barely two year old battery went out after it had just been serviced. I understand that things happen, but if the battery went out so quickly, surely it was showing signs on December 5, 2023. I don’t think it was checked at all. The service rep even stated that the battery was in “great condition,” but when I asked him out about it, Destin informed me that sometimes the Lexus battery reader gives a false reading. However, no one seemed to care that I was waiting outside of work with my hood up for an hour or so less than 48 hours after service, hoping to get a boost to go back to the dealership. I didn’t even receive an apology. Embarrassing! Sidebar - I have a Honda that I only had to replace the original battery once in eleven years. If someone from Lexus is reading this and says well go back to Honda - then you’re part of the issue. The service team’s lackluster approach to everything is truly disheartening. Nothing seems important to them until it’s time to process your payment. They are all about the money and could care less about you or your vehicle. They always make sure to get my money, regardless of whether the jobs are complete or not. The most recent incident happened on July 14, 2025. Since the weather was nice, I figured I’d have them wash the car (yes, it’s supposed to be complimentary with service, but they brought it back to me after service unwashed, as they typically do). But I should have known better. The wash tech scratched my headlights to no return. Now, my headlights were practically brand new, and when I wash my car, I don’t rub them for that very reason to keep from scratching them and creating micro-abrasions. Well, whoever washed my car must have used sandpaper because there are thousands of micro-abrasions/scratches in my headlights that make them look horrible now. I can’t stand to look at my car it’s so bad. It’s like it gets worse every time I go to this place. I hate that place. I typically wouldn’t post something like this out of fear of retaliation, but if I can help the next person, I will. My experience has been absolutely terrible! If one can go to another dealership, do it. You’ve been warned.Thank you for sharing your detailed feedback. It's clear that you've had a frustrating experience, and I sincerely apologize for any inconvenience caused during your visits. We strive to provide excellent service, and it's disappointing to hear we fell short in multiple areas. Please reach out so we can address these issues directly and work towards a resolution together. Thank you, Stan Gorman - Service Manager - stan.gorman@herrin-gear.com
1st timer
by Des on 07/25/2025Friendly but did take longer than estimated. But I did ask for check on additional item and person assigned to my account not available that day. A little confusing on check in the first time when I asked for my assigned rep.Thank you for choosing Herrin-Gear Lexus and providing this feedback, Des! We apologize for any confusion during your visit and we'll use your feedback to improve future visits. We look forward to serving you again! Safe travels!
Great service
by Uncle Bo on 06/25/2025updated 07/01/2025Service was fantastic wait time was little within an hour I was on my wayIt was our pleasure to assist you! Thank you for choosing Herrin-Gear Lexus.
Great job
by Felipe Rojas on 06/24/2025updated 07/01/2025This was my first service and it was great ! The service representative was great! She was very professional and friendly. And I was there for about 1 hr which it was great since I was waiting for the car!! Overall a I had a great… experienceFelipe, we're glad to hear your first service experience at Herrin-Gear Lexus was a positive one! Our team strives for professionalism and efficiency, so it's great to know we hit the mark. Thanks for choosing us!
Great service
by Sheila on 06/26/2025Quickly got an appointment for flat tire and 2 other concerns were taken care of as well.We are so happy that our Herrin-Gear Lexus team delivered an excellent experience. Thank you, Sheila!
Always satisfied
by Shere on 06/26/2025Professional and punctualWe are so happy that our Herrin-Gear Lexus team earned your 5 stars. Thanks, Shere!
Everything was very professional and easy
by Tammy Sistrunk on 06/05/2025updated 06/11/2025Very easy to work withTammy, thank you for sharing a positive review of Herrin-Gear Lexus!
First time was great!
by ACS on 05/28/2025Being that this was my first time, the workers were so friendly! As soon as I got there, the workers were so helpful. The environment was clean! They had complimentary snacks also!We're delighted to hear that your first visit was such a positive experience at Herrin-Gear Lexus! Our team takes pride in creating a welcoming environment, and we're glad you enjoyed the snacks too. Thanks for sharing this feedback with us!
Keeps my Lexus rolling
by Cessy84 on 04/14/2025Getting a service appointment is easy. My friendly service Tech Quencey gets my vehicle in for service, keeps me updated on its status, and gets me back on the road in a reasonable time. Quencey always addresses any issues I bring up.Cessy, we're delighted to hear that Quencey provided such attentive service at Herrin-Gear Lexus. Thanks for sharing your experience with us!
Great Review
by SuSu on 03/22/2025updated 03/28/2025Always helpful and accommodatingSuSu, thanks for leaving Herrin-Gear Lexus a five-star review!
Professionally done!
by Chad Bradford on 03/28/2025My experience with my Herrin-Gear Lexus was great! The staff was accommodating and Quency made sure all of my car needs were met! Thanks again for a quality experience!Chad, we're delighted to hear that Quency and the Herrin-Gear Lexus team provided you with a great experience. Thank you for sharing your feedback!
Car review
by Mary H on 03/20/2025updated 03/27/2025Destin was quick and easy to work with.Mary, thank you for leaving Destin and Herrin-Gear Lexus a five-star review! See you down the road.
Toyota Camry
Lexus ES 350
Lexus GX 460
Drew, thanks for the kind words for Christine. We appreciate your support here at Herrin-Gear Lexus!
by Herrin-Gear Lexus on 08/28/2025