Lupient Chevrolet
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Customer Reviews of Lupient Chevrolet
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43 service reviews
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Mr Michael hymes
by docxllc on 01/15/2025Outperformed anything I've ever seen took care trustworthiness and honesty and love and wrapped it up into one and made my experience exceptionally well went over and Beyond what normal car dealership to do they have a customer for life… after 60 years I found one anyone who knows me I normally don't get five stars but they definitely deserve itService Department
by Bad service on 02/18/2021They did horrible job. First, the person who is the service department manager/supervisor was not happy to see me there even tho I have never met him before he seemed very unhappy to help me and he told me to wait in waiting room. I waited… for more than 35 minutes and went back to the shop to see what’s going on he was helping other customers so the rental manager came to see if I was helped . Second, I booked my service with loaner car, but they told me they don’t have loaner car. When I ask to speak with management the sales manger told me the service manager steps way to get some stuff even tho the person who helped me was the he service manger. When I went to pick up my they didn’t provide any paper information about my car issues or the estimated of the cost they only told me what they think the problem is over the phone. I took my Chevy there because there was a noise on suspension they even fail to diagnose that. . I would never go back for anything to Lupient Chevrolet at Bloomington Nor recommend them to anyone. Theirs service and way they bundle customer is very low compared to other dealers around then.SunRoof & SunShade
by Equinox on 10/02/2018Needed both motors replaced on my 2018 Equinox Sunroof and Sunshade. Covered under Warranty. Had to reschedule 3 times for different reasons. But now they are working. correctly.Great customer service!
by AmeliasMom on 09/27/2016I was out driving with my 2 year old in the car and groceries and my car starting acting up and stalled. I called the dealership to say I was heading in and was hoping someone could look, but understood it was a Saturday and they were… likely busy. They said I could bring it on in, but it might have to wait until Monday. Understandable! I pulled in and they ran the code, and one of the service techs Steve - offered to stay late and help us out! He stayed an hour past his shift to help me out! And Todd Wilson, is amazing! This is the second time I have come in and he has helped me. So kind and patient! Great customer service!!!! I can't thank you enough! Thank you for helping a frazzled Mom with a 2 year old and thawing groceries!Excellent customer service
by V01t_Driver on 02/06/2016I needed some routine service, plus there was a recall notice on my vehicle, so I called Lupient Chevrolet to make a service appointment. On Monday afternoon, I was able to make an appointment for 7:45 am the very next day! I arrived early,… and without even giving them my name, they already knew what I was there for. They offered me a shuttle to work, and called me when the service was complete on my Volt. They even stuck it on the charger for a while to top up the battery. We got blasted with about a foot of snow that day, and when I went out to get into my car to go back to work, the service advisor went out with me and cleared the snow off my car for me. Lupient Chevrolet did everything right, and made me feel like a valued customer.KristiH
by KristiHMN on 12/26/2014updated 01/07/2015Had an issue with a newly purchased used vehicle. Speedy, excellent service and got to use a loaner which was great for workSuperior Customer Service
by Jereld on 12/19/2014updated 01/02/2015As always the folks in the service department were outstanding in every way. Pleasant and Courteous. It's nice to see someone still practices true customer service.Trailblazer recall notice
by SaraLibrarian on 12/19/2014updated 01/02/2015My trailblazer was under a recall. They were able to replace the parts needed faster than expected, less than an hour. Great service everytime we go there.Great service!
by vesky39 on 12/22/2014updated 01/02/2015You guys always do a great job and go above and beyond to make sure my car is in tip top shape. I love that you wash and vacuum the car too! Thanks!Excellent Service!!!
by SHerron56 on 12/19/2014updated 01/02/2015The Representative was very courteous, knowledgeable and really stayed on top of my repair until the problem was identified and fixed.this is my new mechanic
by JennKat on 12/19/2014updated 01/02/2015I had been trying for months to schedule an appointment to get the ignition recall fixed on our two cars at the dealership by our house but they were so booked out that they never had parts and a convenient appointment available at the same… time. Lupient had appointments available immediately (even though I chose more convenient appointments a week later). They also performed some routine maintenance which cost far less than what I'd been quoted by others. I will definitely bring our cars back here.Happy!
by Carmen_Y48 on 12/19/2014updated 01/02/2015Everyone was very kind and diligent. I was out of there pretty fast as my appointment was for 1:30 and the car was done by 2 pm. I was veery pleased!Oil Change and a Tire Rotation
by Kelley_4 on 12/19/2014updated 01/02/2015I was welcomed into the service area and made to feel like my oil change and tire rotation were of top priority. I was early to my appointment and had planned to wait until my scheduled time but they told me to drive into the garage and… they were able to fit me in earlier. I was pleasantly surprised.Outstanding Customer Service
by KimsChevy on 12/24/2014Knowledgeable, friendly staff--genuinely cared about taking care of my service needs. I've been coming to Lupient/Harold Chevrolet for over 20 years and value the reliability of service.Quick and efficient
by behoyt on 12/24/2014The check in was fast- other centers seem to take forever to even acknowledge that you are there. Very nice. Clear explanation of the work to be done and the estimated timeline. Very much on task and efficient- thanks. My only negative was… my call to make the appointment. Too many offers to: winterize, balance, change... when all I needed was to deal with three recalls and have a key fob repaired.Friendly Service
by BrentD34 on 12/19/2014Brought my 2010 Traverse in for an Oil change and maintenence. It was a great experience as usual at Lupient ChevSilverado Truck Repair
by MNSilverado on 12/19/2014Chad and Cassie along with the mechanic that worked on my truck (didn't get his name) were very helpful. They took care of me and my truck. Chad and the mechanic took the time to explain to me everything that was going on and what they… had done to repair it. They were very open and honest and I appreciate that. Thanks.Conscientious service
by AnniepB5 on 11/18/2014updated 12/09/2014The service people are very conscientious about our vehicles & listen to our descriptions/concerns. Note: On one afternoon, I came to pick up my vehicle & the cashier window spent over 20 minutes trying to locate my keys. I was told the… keys were eventually located with the mechanic, but shouldn't they have the keys at the cashier window with the paperwork before I am called to pick up the vehicle? Just food for thought...Another painless visit.
by Army2008Iraq on 11/12/2014updated 11/24/2014The mechanic's attention to detail was very good. He manages to find a puncture in my tire that another shop could not find. The staff was very good about keeping me in the loop when it came to the repairs necessary and the process of… getting them done. All total everyone did a fantastic job during a hectic work day in the shop.Phone service- eternally on hold
by BKimberlyB on 10/21/2014updated 11/10/2014The only issue I had was, I had a question about dropping off my car, I sat on hold for 13 minutes, approx every 4 min, I would be sent back to the original line and had to keep selecting "service" and thrown back into the waiting pool
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