Customer Reviews of Krenzen Honda
Review type:
Oil change with a smile 😃
by Jack on 08/08/2022Recently had another routine oil change and vehicle inspection on our 2018 Accord Sport. Friendly, professional staff managed my visit, including complimentary coffee and treats! The service done was a real value in today's market. To… top off the work, they filled my windshield washer, checked fluids and performed a safety inspection. Great place!Service Experts
by Jean on 06/13/2022I’m very happy with the service department at Krenzen Honda. I’m always early for my appointment and they never make me wait. They always explain what needs to be done , why and the cost.Jean, thank you for taking the time to leave our Honda Service Department a review. We are happy to hear about your positive experiences with us. We look forward to assisting you again.
Best In Town
by Lyn Yang on 05/12/2022They are a quality shop and I trust the job is done exceptionally.Lyn, thank you for the positive review of our Service Department! We are happy to assist anytime in the future, have a great day.
Always a great experience.
by MacyM on 04/25/2022We always use Krenzen for our vehicle servicing needs. The staff is friendly and respectful.Thank you for such a great review! We are happy to assist you!
Oil change
by Cathy on 04/13/2022I’m always happy to have my Pilot serviced here. They are very friendly and fast. They explain everything that even I can understand. Best dealership I’ve ever worked with. I won’t go anywhere else.Cathy, thank you for the 5 Star Service review! We are happy to hear that you are satisfied with all your experiences with us! We look forward to assisting you again in the future.
I should have listened to others
by tranquilpaths on 08/22/2014Not the Krenzen of years past. Such poor customer care & service. Purchased 2011 Honda Civic. When we picked it up it hadn't been cleaned yet. Lots of dog hair in the back & garbage in the trunk. Had to return with the car for… cleaning. (And window repair.) Told tires would last 2-3 years - more if using snow tires as well. Only drove car for 5 weeks in town, then had snow tires mounted. In spring, returned to Krenzen to mount previous tires, get alignment, & recommended transmission fluid changed. 1. They told us the tires were too dangerous to use. Hmm. 2. They had the car all day. Each time I check in they said no problem finishing work. We arrived at 4pm and were told the car would be ready by closing. At closing I was told no alignment was done due to time restraints. He was extremely arrogant. When I asked why the worked hadn't been finished he angered. He explained that service appointments are to discuss the servicing of the vehicle and there are no guarantees any work will be completed. In addition, he said they had many last minute drive ups. He was actually mad at us! It didn't end there. We drove the car straight to a nearby service station who agreed to finish the work. First they found one of the tires was extremely loose - we were lucky we didn't drive further. They didn't even finish balancing the tires! (Yes, they charged us.) We knew it needed the alignment. So .... we hoped all was okay. Nope. A short time later we knew something was wrong. We brought to service station and they said it was nearly out of transmission fluid! The cap wasn't put on properly. We had to pay for cleanup, belt, fluid, etc. What did Krenzen say! I called many times and was promised a return call - it didn't happen until recently. I called the saleman who helped us asking for warranty details. He insisted Scott Krenzen should hear my story. I told him I was sure it wouldn't do any good but he seemed kind and sincere. Mr Krenzen called as promised. I only told him a piece of the story when he said ... what do you expect me to do at the 11th hour? I tried to explain it wasn't my fault it was the 11th hour. I did my due dilagence and then some. I even dropped of a letter and service papers in person. He abruptly said good bye. He wasn't rude, just obtuse to the situation. We feel so defeated, sad, and disappointed. We purchased many vehicles at Krenzen including first Honda Prelude Krenzen sold. We had a close personal relationship with Bernie Bernstein. Those were the days. Our family will no longer be customers of Krenzen in Duluth. I should have listened to our friends who warned us. This month I will be driving to the twin cities for my new SUV.
The Krenzen story begins decades ago. We have been providing car shoppers in the Duluth area with an extensive selection to choose from for over 50 years. We offer new models from three major brands. Our dealership group includes two locations, all right next to each other in one area. Our indoor showroom will help you get the best look possible at many of our great models in comfort regardless of season or weathere.
At Krenzen, you can peruse an extensive selection of Honda, Nissan and Lincoln models. In addition to the new models we offer, our pre-owned inventory is well-stocked with many excellent models, all in top condition. Our sales team works commission-free. This means you get a great deal on the vehicle that fits your needs, not a commission goal.
After you find your perfect new or pre-owned car at Krenzen, let us help you take care of it for years to come. Our locations are home to service departments staffed by teams of highly-trained professionals.
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Customer Lounge Area
Jack, thank you for taking a moment to leave us a recommendation! We are pleased to hear about your positive experiences with our service team! Enjoy your Honda Accord.
by Krenzen Honda on 08/10/2022