Customer Reviews of Krenzen Honda
Review type:
Krenzen Honda is the very BEST!
Honda Hunters happy after successful hunt!
by Dave and Gin on 08/01/2022No pressure sales, discussed options freely and negotiated in good faith. Being a repeat customer speaks volumes!Best of the best
by Kathy on 07/18/2022I had an accident in June and totaled my car. I immediately called Dan Peterson from Krenzen Honda and told him I needed to purchase a new CRV. He had a client who changed their mind on a previous CRV order and he tagged it for me. Because… of their quick action and dedicated service, I able to purchase my new car last Friday. Thank you Dan and Krenzen Honda❤️Kathy, we are happy to hear we were able to assist you when you totaled your car! If there is anything we can do for you in the future please let us know! Thank you for the positive review of Krenzen and Dan Peterson! Enjoy your new CR-V
Excellent service and advice
by A the J on 07/12/2022My family has purchased 9 cars from Krenzen through Tom Spehar. We have received excellent service and always good sound advice. My family has loved everyone of the cars we have purchased. I would recommend Krenzen to all my family and… friends.A & J, thank you for your review and being a repeat customer! We appreciate all your kind words about our dealership and your experiences with us! We look forward to being able to assist you again! If there is anything we can do in the future please do not hesitate to reach out!
Wow! Thank you for such a great review and for being repeat customers! We hope you enjoy your new vehicle and if there is anything we can do to assist you in the future please let us know!
Best Dealer
by D L on 06/29/2022Krenzen is the best dealer in Duluth MN with their professional and knowledgeable manager and staff, Jake, Curt, and John are excellent. They recommended us the exact car model that fits with us. It didnot take that long to have the car… shipped during this difficult year. Everything worked out.D. L. we strive for 100% satisfaction, and it is great to see you had such a positive experience at Krenzen Honda. We are always more than happy to assist you if anything else comes up. Take care!
So Great We Went Back Again!
by AJ on 06/23/2022We have had great experiences with Krenzen purchasing our vehicles! We purchased our Honda Pilot from them a year ago and had a wonderful experience. Friendly, patient staff helped us through our first purchase and made everything smooth… and easy. When we found ourselves needing another vehicle this year, trying to find the right used vehicle for us was challenging with the limited market. We searched the whole area for a used vehicle to fit our needs. Our experience with Krenzen far surpassed anywhere else we looked, and they helped us get exactly wat we were looking for. We will definitely be back, and highly recommend Krenzen!AJ, thank you for your review! We appreciate all your kind words about our dealership and your experiences with us! We look forward to being able to assist you again! If there is anything we can do in the future please do not hesitate to reach out!
Happy Customer
by Chuck and Sonia on 06/13/2022Very friendly and quick. We were in and out in less than an hour. Staff went over everything on the vehicle and financing was very fast.Chuck & Sonia, thank you for taking a moment to let us know how your experience with Krenzen Honda went! We are happy to hear you recommend us! If there is anything we can do to further assist you please let us know! Enjoy your new ride!
Service Experts
by Jean on 06/13/2022I’m very happy with the service department at Krenzen Honda. I’m always early for my appointment and they never make me wait. They always explain what needs to be done , why and the cost.Jean, thank you for taking the time to leave our Honda Service Department a review. We are happy to hear about your positive experiences with us. We look forward to assisting you again.
Best In Town
by Lyn Yang on 05/12/2022They are a quality shop and I trust the job is done exceptionally.Lyn, thank you for the positive review of our Service Department! We are happy to assist anytime in the future, have a great day.
Always a great experience.
by MacyM on 04/25/2022We always use Krenzen for our vehicle servicing needs. The staff is friendly and respectful.Thank you for such a great review! We are happy to assist you!
Our Family is a Krenzen Family
by Noah S on 04/20/2022We have been going to Krenzen for decades and even my family outside of Duluth makes the trip here whenever it is time for a vehicle purchase. We love the no-pressure team and Krenzen has a great service department too.Noah, that is an an amazing review! We are so pleased to hear about your family's experiences with our dealership! We appreciate it.
Oil change
by Cathy on 04/13/2022I’m always happy to have my Pilot serviced here. They are very friendly and fast. They explain everything that even I can understand. Best dealership I’ve ever worked with. I won’t go anywhere else.Cathy, thank you for the 5 Star Service review! We are happy to hear that you are satisfied with all your experiences with us! We look forward to assisting you again in the future.
Bestes Dealer around
by John McKenna on 04/05/2022They go out of their way to make sure you are a happy customerJohn, thank you for taking a moment to leave our dealership a positive review! We are happy to read that you are satisfied with your experiences with us! We look forward to being able to assist you again in the future.
I love my Honda Pilot!!
by Mary G on 11/21/2021I got my Honda Pilot at Krenzen Honda and it was a very easy, simple and fun experience! Krenzen Honda had the model and color I wanted and I was able to leave with it the same day! I also traded in my former vehicle for a fair and quick… price. I did not fee the usual car sales experience, instead I felt very well cared for. Thank you!I should have listened to others
by tranquilpaths on 08/22/2014Not the Krenzen of years past. Such poor customer care & service. Purchased 2011 Honda Civic. When we picked it up it hadn't been cleaned yet. Lots of dog hair in the back & garbage in the trunk. Had to return with the car for… cleaning. (And window repair.) Told tires would last 2-3 years - more if using snow tires as well. Only drove car for 5 weeks in town, then had snow tires mounted. In spring, returned to Krenzen to mount previous tires, get alignment, & recommended transmission fluid changed. 1. They told us the tires were too dangerous to use. Hmm. 2. They had the car all day. Each time I check in they said no problem finishing work. We arrived at 4pm and were told the car would be ready by closing. At closing I was told no alignment was done due to time restraints. He was extremely arrogant. When I asked why the worked hadn't been finished he angered. He explained that service appointments are to discuss the servicing of the vehicle and there are no guarantees any work will be completed. In addition, he said they had many last minute drive ups. He was actually mad at us! It didn't end there. We drove the car straight to a nearby service station who agreed to finish the work. First they found one of the tires was extremely loose - we were lucky we didn't drive further. They didn't even finish balancing the tires! (Yes, they charged us.) We knew it needed the alignment. So .... we hoped all was okay. Nope. A short time later we knew something was wrong. We brought to service station and they said it was nearly out of transmission fluid! The cap wasn't put on properly. We had to pay for cleanup, belt, fluid, etc. What did Krenzen say! I called many times and was promised a return call - it didn't happen until recently. I called the saleman who helped us asking for warranty details. He insisted Scott Krenzen should hear my story. I told him I was sure it wouldn't do any good but he seemed kind and sincere. Mr Krenzen called as promised. I only told him a piece of the story when he said ... what do you expect me to do at the 11th hour? I tried to explain it wasn't my fault it was the 11th hour. I did my due dilagence and then some. I even dropped of a letter and service papers in person. He abruptly said good bye. He wasn't rude, just obtuse to the situation. We feel so defeated, sad, and disappointed. We purchased many vehicles at Krenzen including first Honda Prelude Krenzen sold. We had a close personal relationship with Bernie Bernstein. Those were the days. Our family will no longer be customers of Krenzen in Duluth. I should have listened to our friends who warned us. This month I will be driving to the twin cities for my new SUV.
The Krenzen story begins decades ago. We have been providing car shoppers in the Duluth area with an extensive selection to choose from for over 50 years. We offer new models from three major brands. Our dealership group includes two locations, all right next to each other in one area. Our indoor showroom will help you get the best look possible at many of our great models in comfort regardless of season or weathere.
At Krenzen, you can peruse an extensive selection of Honda, Nissan and Lincoln models. In addition to the new models we offer, our pre-owned inventory is well-stocked with many excellent models, all in top condition. Our sales team works commission-free. This means you get a great deal on the vehicle that fits your needs, not a commission goal.
After you find your perfect new or pre-owned car at Krenzen, let us help you take care of it for years to come. Our locations are home to service departments staffed by teams of highly-trained professionals.
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Customer Lounge Area
Dave & Gin, thank you for the 5 Star review! We appreciate repeat customers like you! If there is ever anything we can for you in the future please let us know! Enjoy your new Ridgeline!!
by Krenzen Honda on 08/02/2022