Customer Reviews of Walser Nissan Burnsville
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Absolutely Terrible... Run for the hills
by Brooke on 03/28/2024Do not buy here! This company does not care about their customers or stand behind their products. I bought a car from here only 6 months ago. Since then, I’ve been continuously reaching out for my floor mats that they promised they would… send to me (I have not received them to this day). They also swore up and down I would not need snow tires. I’ve driven once in snow, and it felt so dangerous I’m no longer comfortable driving this vehicle without getting snow tires. The brakes already need to be replaced which they won’t help me with, and worst of all I just had a Coolant leak and needed all spark plugs/coils replaced. I called this dealer to help me since I’ve only had this car for 6 months and they said they wouldn’t do anything. Going with this dealer is the biggest regret. Whatever you do, go somewhere else.
The following reviews are more than two years old. They are not included in the overall rating.
16 sales reviews
Helpful and Knowledgeable Staff
by Hannah on 01/15/2023Everyone I interacted with were very friendly, nice, helpful and accommodating. Communication and the amount of knowledge they had on their vehicles made my car shopping a great experience. Eric G. assisted me with purchasing my new car. I… highly recommend visiting this location and having Eric or one of their staff assist you for your next vehicle purchase.Sales
by Lana on 12/17/2019Out of all of the dealerships we attended, this one by FAR was the best. Eric (the salesman) was kind and was very efficient at helping us find a car with the right price and the right model we were looking for. They were not pushy, they… were very welcoming and it was nice to have that response from a dealership.A breath of fresh air!
by chrilawler on 06/15/2010My wife and I purchased a new Nissan Murano from Walser Nissan in Burnsville, MN 2 months ago, and the experience during the shopping process, and since we've bought the vehicle has been nothing but a refreshing change from what I've been… used to. I buy new or used vehicles every 2-3 years and I put a lot of miles on my cars. Plus my wife and teenage son put some wear and tear on them too! So, I'm very familiar not only with the shopping process but also (to me the more important part) the service end of things after you buy. I can tell you that it's not so much the brand that makes the difference at the dealership, it's the leadership and key people there- the service manager, sales manager, and the salesman you bought from- how much do they care about you after you've made your purchase. This dealership is different. The General Manager started out years ago as a service writer there, then was promoted to the Service Manager, then Walser promoted him to General Manager of the store. In almost every trip I've had to the store, he's been visible- talking to employees and customers, and when he's in his office, it's a glassed in office right in the corner of the showroom! And next to his office is one of the best salesman I've ever dealt with- Muhamed Sharmake. I've been in sales for 30 years, so I know the good from the bad. And Muhamed really cares about his customers, before and after the sale. I've been so impressed with the post-sale attention that when I am due for a new company car in 2011, the Nissan Maxima has jumped to the top of my list. I HIGHLY recommend this dealership and Nissan products based on my experience at Walser Nissan in Burnsville, MN!Walser Nissan positive experience
by careyd1 on 11/17/2008I recently leased 2 new cars on 10/31/08, a Nissan Altima and a Toyota Matrix -both from Walser dealers here in the Minneapolis south metro. FYI-There are a LOT of Walser dealers of almost any car brand in this area. About me: I am an… internet savvy, leasing-savvy, smart shopper. I have done many leases in the past-some good, some fair, but at this point I know exactly what I want and know what cars are 'leasing good' and pretty much the exact feature set I want, and it's invoice price, before I ever set foot in a dealership. At that stage, it's just about driving the vehicles to sort out what I like, and about finding a good salesperson/sales team to work with. Numbers. It really is a numbers game and everything comes down to price. Actually, that's the most important thing. I'm not trying to deny anyone a profit, but I can proudly say haven't bought or leased any car above invoice in at least 6 or 7 years. This was my first experience with the Walser no-negotiation way of doing business, and at first I figured it was just a marketing gimmick, and that their initial asking price would certainly have room to go lower. "I know I will get them down", I muttered to myself. Well, that was, until I took their quotes back home, realized their 'one price' was actually a few bucks under invoice. I then researched to see if there was any additional incentive cash in play and-for a lease-there was none. (There was $500 on a cash buy). Then of course I investigated the money factors and residuals and found them very good and exactly at the rates of the national programs in play for October 08. Again, I found that the dealer had been entirely transparent right away. Also, they claim the salesmen do not work on commission. I believe that to be true, but I think they still are compensated based on performance (units sold) and also on their customer survey rating. So, it's not about the profit in a given deal, it's about moving 'units' and customer satisfaction. This really changes the tone of the salesman/customer relationship. I had found a salesman, Martin Schuman, that I liked working with quite a bit, and even asked if he could accompany me over to the Walser Toyota dealer to complete that deal. (I realized my request was a bit unorthodox but since it was all in the (Walser) family, I'd ask. I think he split that 'sale/unit/credit' with the nice gal who helped us at that end). So far, I kind of liked this way of doing business. Nevertheless, old car-buying habits die hard and I decided I still had one more angle to attempt negotiation. That was the fact that I was getting TWO cars, not one. Sure, they were from different dealerships, but all owned by the Walser Group. I figured I should get a concession for that. But when I got the quote on the Toyota Matrix, that turned out to be about $150 under invoice. That wasn't a special quote for me, that was the price on the windshield. With my research I know their holdback is 2% for both Nissan and Toyota. At 2% holdback these guys already had a super-skinny deal going on both of these cars. But I tried negotiation, and they politely declined, citing company policy first and their already low pricing. Here's the thing: I did my homework, and I believe them. They were at the bottom. The only way that car is going to get cheaper is through a factory incentive/subsidy program that currently does not exist. (The Toyota lease had a ridiculously low money factor (.00037)-so that's already subsidized in a way, and the Nissan one was competitive (.00191) as well). The details of these deals are posted in the respective Altima and Matrix lease questions forums. I took delivery of the Altima 2.5SL (Black with tan leather) on Friday morning 10/31/08 and then took delivery on the Toyota Matrix (Black with black cloth) in the afternoon. Then headed home-had to work the whole weekend. Sunday came, and while working and thinking about it, I developed a sinking feeling. WhiWalser Nissan total RIPOFF
by daoshao on 08/02/2008Took my very low mileage 06 Tacoma in for a trade and was lowballed an offer of half of what the car was worth and would not even get close to what KBB trade in value. Was told that my truck was not made for MN weather. Winter is only 3-4… months out of the year(sheesh this guy must've thought i was dumb). Went to other Burnsville Toyota dealership and they were willing to meet at KBB trade in value and now i am driving a new Toyota Camry SE. I will never ever go there again....even for a Nissan.Nice Experience
by minnbuyer on 03/24/2014updated 09/26/2025We researched our upcoming new vehicle purchase and knew what we wanted by the second time we walked into Walser Nissan. David S. was our salesperson. We found him to be very pleasant and knowledgeable to work with. He provided us with… accurate answers to our questions and outlined available options and accessories we might enjoy while making no attempt to use any high pressure sales tactics. To say that he was exceptionally helpful in making our purchase a positive experience is an understatement. We were very satisfied with David and Walser Nissan and would not hesitate in the least to enthusiastically recommend them.Best Experience Ever
by derudd on 07/19/2013updated 09/26/2025I told Joe L. I was looking for a car with around 60k miles, under $10k and payments around $200. Joe L. came up with the perfect vehicle. He found me a 2008 Mazda 3....loaded. Perfect car for me. Perfect size, perfect mileage, cost,… monthly payment. It's as it he read my mind. AWESOME JOB!!! I love my new(er) car..Best Experience
by dkhead on 12/17/2013updated 09/26/2025Pat was my sales rep and he was the perfect person to talk to about buying a new car. No pressure, went through the whole process, step by step. Answered all my questions. He was very good with me and an asset to your sales team. And he… sold me the car I wanted.What a car buying experience should be
by nissangreen on 02/21/2013updated 09/26/2025The entire atmosphere at Walser is customer friendly. Plenty of no pressure time to take a look at the vehicles, get information, sit down and read about the car(s) your looking at. The sales people are always ready to answer questions and… help sort through the many decisions that buying a new car presents.Best car buying experience I've ever had
by bev24 on 11/22/2013updated 09/26/2025Walser Nissan wasn't what I expected. We were welcomed by the sales manager who found us Jennifer sales associate. Jennifer took time to find out specifically what I was looking for. I never felt any sales presure. I test drove several… crossover SUV's as I wanted to compare. They didn't have a Mazda on the lot to compare so we drove over to Walser Mazda down the road. The service at Mazda was rude and uncaring although I did test drive a Mazda too. So I went right back to Walser Nissan and bought the 2010 Rouge I was looking at. Jennifer explained everything completely for me. See suggested getting a review camera installed which I am so happy with. My Daughter and Son inlaw are planning on a new vehical next year and will be talking to Jennifer. Job well done A+.Genuine and Honest
by matt162 on 10/26/2012updated 09/26/2025I worked with Larry when I was looking to buy my vehicle at Walser. What a great guy. He was very genuine and was truly looking out for my needs which I appreciated. They don't work off of commission which definitely made me feel… comfortable. They have a very responsive staff and great service. I would recommend them to anyone. Ask for Larry!4 going on 5
by Rgwilt67 on 11/16/2012updated 09/26/2025Recently my wife and I passed through the Walser lot looking...and I stress looking, at altimas on a Friday night. My wife then promptly woke me up the following Saturday morning encouraging me to go to Walser to look at an altima that she… liked from the night before. We were promptly met by Larry R. Larry, Jon and the team made the sale as quick and effortless as possible. I applaud them.great sales person
by bob6169 on 11/09/2012updated 09/26/2025We were working with Larry R. trying to buy a Nissan Pathfinder, and he was great in following up on getting the info we needed. Unfortunately the value placed on our trade-in was inadequate (not by Larry) so we ended up purchasing a new… car from a different dealer.Walser Nissan!!!!!
by M_and_M on 11/20/2012updated 09/26/2025The world needs more businesses like Walser Nissan!! Since our initial purchase in 1999, the Walser Nissan team has always given us the best deal, friendly service, consideration and compassion to our needs. Recently, we purchased our 9th… Nissan and 5th vehicle from Walser Nissan. The experience was just as complete, easy, and affordable as in the past. The newest members of Walser Nissan: Rick, John, Ross and Larry, understood the Nissan quality that we expect as well as the Walser Nissan sales approach. Nissan's vehicles sell themselves - the excellent sales team makes the car buying experience enjoyable, economical and basically effortless! We wouldn't buy a Nissan from anyone else! Walser Nissan is wonderful!Best Dealer in Town!
by greenthumb2 on 10/23/2013updated 09/26/2025I just wanted to thank everyone at the dealership and my salesperson Steven W. for helping find the right solution to my problem. Everything was quick and easy and I love my new car.Love Walser Nissan!
by LWilczynski on 10/08/2013updated 09/26/2025My experience with Walser Nissan was great! Mike R. patiently helped me through the process of leasing my car. He listened to my concerns and answered all of my questions so that I could understand (cars aren't exactly my thing). He took… into consideration my needs without trying to sell me something unnecessary. Now I'm driving a vehicle that suits me perfectly, and a year later I'm still in love with my car!
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About our dealership
Walser Nissan Burnsville brings a customer-first approach to car buying, proudly serving Burnsville, MN and the south metro area with a wide range of new and pre-owned Nissan vehicles, including the popular Rogue, Pathfinder, and Sentra. With Walser’s One Person, One Price philosophy, you'll enjoy a transparent, hassle-free process from start to finish—working with one dedicated expert and getting our best price up front, with no hidden fees or pressure. Most used vehicles include a complimentary limited powertrain warranty and a 3-day/300-mile return and exchange policy. Visit Walser Nissan Burnsville today to experience award-winning service and a better way to buy.
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
Everything is relative. I've worked with (and known) dealers who basically always find what the customer values and pump that up to look good while making money somewhere else. Case in point: The trade in value. It's very easy to pump up trade in value and then make money somewhere else in the deal, either through adjusting selling price, or if that's too obvious, by shaving points on loan or lease financing rates, higher doc or acquisition fees, etc. Trades are worth what trades are worth. You will almost always do better selling yourself, but hen you have all the hassle of doing so. Of course, if a dealer really thinks they are going to have trouble selling your car either on their own lot or at auction, then they're going to build that into their offer. When you deal with a one-price dealer like Walser, they can't wiggle on the price or financing so they have to value your trade more realistically. Of course I'm not intimately familiar with the specifics of your deal so I can't comment specifically, just to the general realities of the situation.
by careyd1 on 12/06/2010