Freeway Ford
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Customer Reviews of Freeway Ford
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Pleasant experience
by piwackett on 10/29/2014This was the most pleasant sales experience we have had when purchasing a vehicle. The vehicle had just arrived at the dealership and was exactly what we were looking for so we decided right then to buy it. We were limited on time since we… had not anticipated buying a vehicle that day. The sales person and finance person went out of their way to get everything completed and the car cleaned up so we could take it that day. All the pressure of the sale was on them and they handled it very well and cooperated with us completely.Don't trust these guys
by bloomingtonmom on 01/05/2010they are very friendly (and dishonest) while you're buying, and and very unhelpful and avoidant after you buy from them. I'd strongly suggest staying away from them.Buyer Beware!
by swrangham on 11/24/2009I test drove a vehicle on Nov 17th, and noticed the "check engine" light came on. The salesman said it would be resolved if I purchased the car, but then told me that since they did not know how much the repair would cost, I should pay a… higher price for the car. He offered me a lower price -with the check engine light on, or a higher price with it off! I was floored! He finally agreed to the lower price with the engine light off, but did not give me a straight answer about what the problem was. Less than 70 miles later (2 days of driving), the engine starts sputtering badly, and my trustworthy mechanic says that there is a serious issue with the ignition coils, and it will cost $1300 to repair. So I told my story to the Sales Manager, and ask what he'll do to help make this right. He tells me that he's sorry this happened, but his mechanics could not possibly have mis-diagnosed the problem, and that this "underlying issue" must have developed after I drove the car off the lot! He went on to say that he understands why I'm upset, but under state law he's honored his obligation. Sounds to me like he has heard from disappointed customers before; I am not talking about the law, I am asking for honest customer service! I do not trust this dealership to take care of me as a customer, and recommend that you look for another dealership. [another dealership] is great!Great Experience
by julsibe on 04/10/2013updated 05/25/2025I did my homework before buying a car, I knew what I wanted and knew the price for all the options. I waited for the right one for the best price and it was at Freeway Ford. I called about it and they were VERY helpful so I took the hr… drive to see it. I felt no pressure and everyone was very nice. And I had called my salesman after I bought the car and he was more than willing to help me out. I totally love my 2013 ford focus! I would totally recommend this place to everyone!Congrats on your new Ford Focus! I am thrilled to hear that our team was helpful and never pressured you. I am glad to hear that your salesman was able to get you exactly what you wanted at a great price. We hope to see you again for any service needs you have in the future. Make sure to follow us on Facebook and Twitter for current news and offers. Sincerely, Rod Putney - Services Director
Professional sales process
by Conbear on 01/11/2014updated 05/25/2025Great sales person (Brian) who listened to our concerns and patiently and repeatedly answered our questions until we got comfortable with leasing. There was absolutely no pressure to make a decision quickly.We are happy to know you enjoyed working with Brian. Thanks for this five-star review. We love helping our customers and doing our best to help. We are honored to hear about your visit and looking forward to helping you again! Sincerely, Rod Putney - Services Director
Don't shop at Freeway Ford or at Morries of Minnetonka
by BlueMoonTwo on 03/19/2014updated 05/25/2025Went to this dealer ready to buy a Ford Explorer that was advertised on their internet web page for "X" amount. Test drove the car and liked it. Went into the showroom with the salesperson to do the paperwork. The salesperson looked up the… car price and info on the internet and said "oh no there must be a mistake on the price of this car". He left and came back with the manager who said "mistakes happen" you can have this car for $3000 more and it will still be a great price. Funny thing is that the same thing happened at Morries of Minnetonka two weeks earlier. Manager even used the same exact verbage to explain the "mistake". Before driving the hour to get to this dealership we had spoken to the internet manager who verified that the vehicle was on the lot and verified the price. Internet manager told me "we price our cars low to bring people in". That sounded ok at the time but now I know what he meant. This is a deceptive and dishonest tactic that Ford Dealers are using to attract customers. It is wrong. They even told us that we should have known the price was wrong, putting the blame in our laps instead of admitting to their tricks. Don't shop here or at Morrie's. We had looked at all SUV's in this class and had decided on the Explorer. Will not buy a Ford now or ever again if this is how Ford treats their customers.Sales Experience 2011 Ranger SC 4x4
by iowabill67 on 09/27/2011updated 05/25/2025I just recently purchased a new Ranger SC 4x4. Everyone that I talked with was friendly and considerate. My salesperson was very knowledgeable about the product. I did not feel pressured by anyone. I would rate my experience as excellent. I… am completely satisfied with my salesperson and Freeway Ford.A pleasant car buying experience.
by wonesor on 06/03/2014updated 05/25/2025I was impressed with the whole experience from being greeted until the final handshake. There was no pressure, I was treated fairly and with respect.Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review! We look very forward to seeing you again in the future! Best, Mark Hoel - General Manager
Ford F-150
Ford Explorer
Ford Edge
Ford Expedition
About our dealership
I'm a Korean war veteran and can't believe how they treat Minnesota Veterans. Just upsets me that the lack of respect these young vets get. The sad thing is I never got the chance to look at there inventory, from what I have read is enough to keep me away. Thank you for your post and information. Peter
by koreanwarvet on 12/06/2010