Freeway Ford
Dealership Sales Review
Went to this dealer ready to buy a Ford Explorer that was advertised on their internet web page for "X" amount. Test drove the car and liked it. Went into the showroom with the salesperson to do the paperwork. The salesperson looked up the car price and info on the internet and said "oh no there must be a mistake on the price of this car". He left and came back with the manager who said "mistakes happen" you can have this car for $3000 more and it will still be a great price. Funny thing is that the same thing happened at Morries of Minnetonka two weeks earlier. Manager even used the same exact verbage to explain the "mistake". Before driving the hour to get to this dealership we had spoken to the internet manager who verified that the vehicle was on the lot and verified the price. Internet manager told me "we price our cars low to bring people in". That sounded ok at the time but now I know what he meant. This is a deceptive and dishonest tactic that Ford Dealers are using to attract customers. It is wrong. They even told us that we should have known the price was wrong, putting the blame in our laps instead of admitting to their tricks. Don't shop here or at Morrie's. We had looked at all SUV's in this class and had decided on the Explorer. Will not buy a Ford now or ever again if this is how Ford treats their customers.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable