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Customer Reviews of Freeway Ford

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29 sales reviews
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  • Great Experience!

    5 out of 5 starsby Lana on 07/31/2017

    We are very pleased with the wonderful customer service we received at Freeway Ford. Thomas was a pleasure to work with! ...Friendly, accommodating and patient! Thomas and Matt stayed late on a Saturday to finalize our purchase. Thank you!! :)

  • Best service we have ever received

    5 out of 5 starsby Andrea on 07/05/2017

    My husband and I went in to possibly drive off with a new car. Not knowing what to expect with spending the last few years rebuilding our credit, we were expecting the worst. I chose the car I wanted, gave them a number, and they exceeded beyond what I thought would be reasonable. Andy, Adam, and the whole crew who helped us were amazing and treated us like we had a million dollars. That is no exaggeration. To Freeway Ford: We want to publicly thank you for your hospitality, willingness to fight for what we needed in financing, and making us feel at home while we waited with our busy little boys. We love our new VW Jetta and will surely be back in the future. If I could rate with more stars, I would. ~Andrea & Sam
    • Andrea, thank you for your kind words and congratulations on your new vehicle! If there is anything else we can do to assist you, please let us know! Take care!

      by manderbachford on 07/10/2017


  • Fabulous!

    5 out of 5 starsby jpledbetter on 06/02/2017

    After driving the same vehicle for 14 years (she was a good 'ol bird) I was finally in the market to buy! I searched the web for about 6 months all the while thinking I have so much student loan debt I'll never get to buy something that I really wanted. Freeway Ford made it possible! I found a beauty and fell in love and they made it happen! Thank you so much!
    • Thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

      by fordofocala on 06/03/2017

    • Thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

      by fordofocala on 06/03/2017

    • Thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

      by fordofocala on 06/03/2017


  • Great service, no pressure!

    4 out of 5 starsby Khelland on 05/19/2017
    updated 05/31/2017

    Everyone we came in contact was friendly and super helpful!! Never did anyone seem pushy to make a sale. They were kind enough to hold a car that there was a high demand for until I could make it back to complete the transaction.

  • Great Service, clean facility.

    5 out of 5 starsby rkubesh19 on 05/18/2017
    updated 05/31/2017

    I purchased I Titanium Ford Escape. The staff was helpful, and opened the door when we arrived. Our dealer was attentive.
    • Thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

      by westfield_ford on 06/01/2017

    • Thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

      by westfield_ford on 06/01/2017


  • Best car buying experience I have ever had!

    5 out of 5 starsby therder on 05/17/2017

    Best car buying experience I have ever had! Patrick was great to work with. He was very knowledgeable about the particular vehicle I was interested in, and was quick to offer a test drive. He explained the features thoroughly and made sure I was comfortable operating them. He was very patient(I had 2 children under age 10 with me), and made sure to answer each of my questions. I left the dealership that day to look at a vehicle at another dealership, he offered his card and said he would follow up with me the next week. No pressure whatsoever. I test drove a different vehicle at another dealership and was instantly grateful for his low-key approach. I knew I would be going back to Freeway Ford. Patrick reached out to me the following week as promised, and worked with my hectic schedule for a follow up visit. I couldn't be more pleased with my new vehicle and the service I received from everyone at Freeway Ford. I have already passed his card on to my friends! Todd Herder, Proud owner of a new 2017 F-150 XLT Supercrew

  • Great sale staff

    5 out of 5 starsby Hernanoscar on 04/11/2017

    My experience was good. I walked out exactly with what I wanted. Everyone took the time to make this deal happen and I'm grateful for their hard work.
  • Quality & Speed

    5 out of 5 starsby Sharay93 on 03/28/2017

    I purchased a 2016 Ford Focus, Greg was more than helpful in making sure I got the right car for me! I love my new car and would definitely recommend others to get there cars from Freeway ford!
  • Great Dealer Experience

    5 out of 5 starsby frankob4308 on 01/30/2016

    I had an excellent experience buying my new Ford Transit Connect at Freeway Ford. I have severe arthritis and am limited in my ability to get around to try new vehicles. My salesman Patrick was very helpful - bringing test cars to me, and making sure I could get where I needed to be with the least effort by me. He did great work finding the exact vehicle I wanted, and it was delivered quickly.
    • We appreciate your honest feedback of Freeway Ford, frankob4308. Thank you for choosing Freeway Ford, and we hope to see you again soon!

      by freewayford on 02/10/2016

  • Quick and easy

    5 out of 5 starsby JamesKestner on 12/03/2015

    It was quick and easy, I had called and set up an appointment and was met at the door by the salesman I had talked to. Everything was handled quickly and professionally. I was in and out with in an hour having found and picked my vehicle and gotten numbers. I came back the next day to receive the car and finish paperwork.
    • We appreciate your honest feedback of Freeway Ford, JamesKestner. Please let us know if you ever have any additional questions! Safe travels!

      by freewayford on 12/14/2015

  • Great service friendly people

    5 out of 5 starsby Possum6866 on 11/20/2015

    I bought a new 2016 ford fusion and I just love the car. Great price and awesome finance the interest rate they got me was amazing. Would buy from them again .
    • Congratulations on your new vehicle, Possum6866! All of us here truly value your business and look forward to your next visit!

      by freewayford on 11/30/2015

  • Great Sales Guys

    5 out of 5 starsby dd76122 on 06/18/2015

    Ely and Brian were both extremely nice and helpful with my decision to buy a Fusion.
  • Great buying experience, friendly and knowlegeable staff

    5 out of 5 starsby jturk2185 on 06/11/2015

    Luke was kind, knowledgeable and helped me find a great car. He was attentive and in contact from the start. I never felt pressured and I was able to ask all the questions that I needed. I would definitely make a purchase from this dealership again.
  • Great dealership

    5 out of 5 starsby Cherbie7 on 06/09/2015

    2015 ford focus bill was the best salesman very helpful and professional!
  • Bad situation, made easy

    5 out of 5 starsby Rburtman on 05/26/2015

    Our current lease 2014 Taurus was totaled in an accident, Bill Cambell was great in finding us a replacement vehicle and made the process easy. Bill and Lincoln were great to work with.
  • Great Recovery

    5 out of 5 starsby Dathanas on 05/26/2015

    My experience was rough as I purchased a new 2015 mustang and it was damaged between detailing and delivery. HOWEVER, the general manager Greg, and my sales person Luke were very apologetic and did everything in their power to make it right. Mistakes happen and I must say I left feeling taken care of because of these two gentleman. I would recommend this dealership mainly because of the great service from Greg and Luke. Luke was the best car salesman I have encountered as he was genuine, honest, and 100% comitted to helping me leave happy by fixing whatever he could.
    • We always work hard to continue to improve, Dathanas! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again! Take care!

      by freewayford on 05/29/2015

  • 2015 Expedition

    5 out of 5 starsby Lauriesnewcar on 05/25/2015

    Justin @Freeway quickly responded to my to email requesting info about a vehicle they had. He was very helpful in not only explaining the the great features of the New expedition but was quick to help locate the vehicle that best fit my needs. He did not try to sell me a vehicle that was more than I needed. He also did not talk badly about other brands that I was looking at, (Suburban, Q7) he only focused on how good the Expedition was and let the vehicle finish selling it self. We could not be happier with the vehicle and the process it took to acquire it.
    • Lauriesnewcar, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business and we look forward to seeing you again! Take care!

      by freewayford on 05/29/2015

  • Painless process of purchasing a car-how refreshing

    5 out of 5 starsby MichelleD7128 on 05/19/2015

    Great service, great vehicles, efficient process. From giving me the information I needed to decide on which extras I wanted to the financing options to getting exactly what I was looking for-Freeway Ford did a great job. They were very attentive and kept things moving so it wasn't a long and stressful day at the dealership.
  • Helpful, never pushy.

    5 out of 5 starsby GeraldS8262 on 05/04/2015

    Sales staff helped us find exactly the model we were looking for, without pushing features we didn't want or need.
    • We really enjoy reading your feedback, GeraldS8262! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit! We look forward to seeing you again!

      by freewayford on 05/05/2015

  • Great experience

    5 out of 5 starsby RickBonnie on 04/01/2015

    Very helpful staff. Salesman Mike and sales manager Carrie got us into our new car.
    • We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us, RickBonnie. Here at Freeway Ford, we sincerely all hope to see you again! Take care!

      by freewayford on 04/10/2015

  • Great service, clean truck, reliable and helpful sales team!!!

    5 out of 5 starsby Sppfeffer on 04/01/2015

    They will truly work with you to find exactly what you are looking for and will stay within your price range! Extremely satisfied with our experience at Freeway Ford!! Couldn't be more happy to have done business with them.

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